2. Use the SEARCH blank or click “Order Quantity” to find the issue order.
3. After you located the issue order then click “Dispute”
4. Select the “Dispute Type”.
5. Select the Expected Operation from one of two.
6. Upload screenshot of buyer complaints (email address need to be included) and images of the parcel and leave a message to us for reviewing it.
7. After your issue order is submitted, go AS Service Center and click “View”
8. You will know how we deal with the dispute on this popup window.
9. If you and CJ both agreed at a refund, the refund will be deposited in your wallet so you can use it to pay for the next drop shipping orders.
10. Here you can check all the balance you have, and you can charge it for benefits if you like.
Here is also a tutorial video for you: