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How to open a dispute on CJ APP?

CJDropshipping Dispute

CJDropshipping Dispute

We would like to help your business grow, and we will be the response for each drop shipping orders from CJ.
1. Go DropShipping Center>>DropShipping Orders>>Processing, Processed, Completed (These three sections are available to open dispute)

2. Use the SEARCH blank or ORDER QUANTITY to find the issue order.

3. After you located the issue order then click “Dispute”

4. Select the Dispute Type from one of the eight.

5. Select the Expected Operation from one of two.

6. Upload screenshot of buyer complains (email address included) and images of the parcel and leave a message for us to review it.

7. After your issue order submitted, go AS Service Center and click View

8.  You will know how we deal with the dispute on this popup window.

9. If both you and CJ agreed with a refund, the amount will be deposited to your wallet so you can use it to pay for next drop shipping orders.

10. Here you can check all the balance you have, and you can charge it for benefits if you like.

 

Here is also a tutorial video for you:

Facebook Comments
Andy Chou
Andy Chou
You sell - we ship source and ship for you !