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Why Tracking Number is Not Working? Sync Tracking Numbers Before or After Dispatching

Someone may be confused about why a tracking number is not working. The article will answer the question.

There are two ways to synchronize the order tracking number, sync before dispatching and sync after dispatching. You can open the page DropShipping Orders => DropShipping Center => Awaiting Payment and you will see the two choices about synchronizing the order tracking number on the right which has been painted in a red box in the below image. The article will introduce them in detail.

1.Sync Before Dispatching

If you choose the Sync Before Dispatching, the tracking number will be synced into your stores before orders dispatched.

Pros: It will show up on your Shopify store that the order has been fulfilled quickly, and can be considered by your customers that you are fulfilling the order quickly. If your order has been placed for a long time and needs a priority to provide tracking number, you can choose to Sync Before Dispatching.

Cons: We will process your order on the same day after you pay. If we have stock in our warehouse, we can ship your package for you on the same day. However, for some products, our warehouse does not have enough inventory, so we need to purchase from the factory. It may take 2-4 days for us to receive the goods. And if your product is a popular product, many factories may have no inventory. At this time, you may need to wait for several days or longer. You can contact your agent for the specific time. However, since the tracking number has been synchronized to your store, your customer may receive the mail with tracking number sent by Shopify store, but the tracking number at this time does not have tracking information, which will cause a lot of trouble.

Advice: If you buy enough private inventory in our warehouse or you want to priority synchronous tracking number, you can choose to Sync Before Dispatching.

2.Sync After Dispatching

If you choose the Sync After Dispatching, the tracking number will be synced into your stores after orders dispatched.

Pros: It can avoid the problem that there is no tracking information for a long time after the tracking number is provided, which may cause questions and complaints from your customers. We will generate the tracking number, but the tracking number will not be synchronized to your store until we send out the real package. Then when synchronizing the tracking number, CJ will trigger the email sending function of Shopify to remind you that your customer package has been sent. You can set the email content in your Shopify store, and we will only add our tracking number in the default content of Shopify.

You can set up your mail content here.

Cons: Since there is no tracking number that can be synchronized to your shop until the goods are sent out, your shop order may be in the state of unfulfillment, which makes it difficult to judge whether the order has been paid out, leading to repeated processing of the order. And occasionally a small number of orders may be difficult to synchronize after delivery. At the same time, a long time display of unfulfilled orders will increase the risk of customer cancellations and refunds.

Advice: To reduce customer complaints, after each payment you can choose to synchronize the tracking number at what time according to your order. In the meantime, you can edit the content of the email and send emails to your customers. For example, the tracking information may be delayed due to the logistics company’s need for time to process the order. Please be patient.

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