When your customer places two or more orders and wants to receive them in one package, the possible solution on CJ is to combine them before payment.
Step 1: Select the orders with the same receiver and shipping address. Please make sure the address is exactly the same.
Step 2: Click “Combine” button and confirm the address.
Step 3: Check the combined order and add it to cart.
1. After combining the order, it will create a new order automatically starting with “HB” and process as other dropshipping orders.
2. The tracking number may be only synced to one of the orders in your store. You need to upload the tracking number manually and mark as fulfilled for other orders.
3. Before payment, we also support to recover the combined orders to what it was before.