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How to Submit a Ticket for Sourcing Requests?

64 3 mins article
Date Created: 2021-06-10 07:18:34 Last Edited: 2021-08-26 02:55:48

To make the sourcing result more satisfied, CJ opens an entrance to allow users to submit a ticket for all the sourcing requests in each status, including pending, sourcing failed, or sourcing succeeded. 

It can also be a way to talk with our sourcing team, so they can help improve the result based on the type of issue or your message.

We will introduce how to submit a ticket for sourcing requests and the difference.

1. Go to My CJ > Sourcing > Ticket;

2. Select type of issue and submit a ticket;

3. View the ticket status.

Here are the specific steps:

1. Go to My CJ > Sourcing and click "Ticket."

 

2. Submit a ticket. You need to choose to send a copy to the chatroom or not and select the type of issue.

There are different types of issues regarding the status of sourcing requests:

a. Pending: You can open a ticket when you submitted a wrong sourcing request or didn't get a reply after a long time.

 

b. Sourcing Succeeded: There is a list of issues that you may have after sourcing success, so you leave your message to our sourcing team.

 

c. Sourcing Failed: When the sourcing failed, you can ask our sourcing team to source similar products.

 

*For each sourcing request, you can choose to send a copy to the chatroom for a premium processing service or not.

 

3. View the ticket status in My CJ > Sourcing or Support > Ticket.

a. When your ticket is replied by our team, you will receive a notification. You can also click the "View Ticket" to decide if it's solved.

 

b.  All your tickets, including tickets for sourcing requests and orders, will be displayed in Support > Ticket.

 

Should you have any questions or uncertainties, please feel free to contact our online support.