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How to Proceed When Shopify Orders Syncing Failed?

642 4 mins article
Date Created: 2020-12-29 11:33:32 Last Edited: 2021-08-26 02:55:31

Shopify is the most popular and compatible platform among CJ's cooperated platforms. However, you might feel confused when orders fail to be synced to CJ. What should be done to fix that?

First of all, please note that an order from Shopify can only be synced to CJ when: 

a. The order is paid within 15 days.

b. The order is unfulfilled.

c. The products of the order are connected well on CJ.


There are 3 methods to fix the syncing problem:

1. Sync store orders manually.

2. Check if the products in your store are properly connected with CJ.

3. Place orders manually on CJ without syncing.


Here are the specific steps:

1. You could go to My CJ > Imported Orders > click the button "Sync Store Orders" to sync orders manually.


If that doesn't work, you could refer to the reason written in the popup.


2. Check if the product is properly connected with CJ.

If the orders are found in Imported Orders > Invalid Orders on CJ, that means the products are not connected well with CJ.


a. Click Action > Connect. 


Searched the products both in your store and CJ and make every needed variant in your store connect well with CJ.


b. If there's a product of your order that doesn't exist on our platform, you could post a sourcing request first.


After we successfully source it, you could go to Products > Connection and add the automatic connection on CJ.


Then, select the orders in Invalid Orders > click "Batch Update to Orders" > find the orders in Imported orders > Orders.

Finally, the orders could be paid and processed normally.


3. If the order still cannot be synced, you can:

Place a manual order on CJ > upload the tracking number and mark the order in your Shopify store as fulfilled. 


Important notes to ensure normal syncing:

a. Please make sure that product title, tag, price, or SKU don't exceed Shopify's limits.

b. If you've added, deleted, or modified the product variant in your store, you would need to connect the product again by adding an automatic connection.


With any doubts, you could also contact our agent for help.