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Why don't I Receive the Products on Time Even over 2 Months?

Create Date: 2017-06-23 08:46:18 Last Edited: 2020-08-04 06:20:57


We met some customers that have this question lately: if the parcel has not received after 2 months, what makes that happen and what should I do? 


Generally speaking, our average delivery time to the USA is 7-20 days by ePacket and 14-25 days by China Post Registered Air Mail. However, it is an average figure which means there will be probably few delays during the shipping for some unlucky parcels. Sometimes because of the festival, serious weather, security inspection, etc. So there is a little probability of spending over 2 months to deliver the goods.


But do not worry about it, we will take responsibility for this. We will send the tracking number to clients after they pay, or help them check the tracking information directly. If it takes too long on the road, we will contact the shipping company. 


If the parcel loses, we will resend or give a refund to the clients. Anyway, we will always follow this delay orders for you. And this situation rarely occurs. Thank you for your time and attention.
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