Sign In

Frequently Asked Questions

  • Introduction to CJ Pay

  • Advantages of CJ Pay for Dropshippers

  • Security and Fraud Protection

  • Fees and Pricing

  • Platform Compatibility

  • Getting Started with CJ Pay

  • Compliance and Regulations

  • Transaction Processing and Funds Access

  • Features and Customization

  • Virtual Terminal and Integrations

  • Customer Support and Assistance

  • Avoiding Fund Holds and Account Terminations

  • High-Risk Processing with CJ Pay

  • User-Friendly Interface and Mobile Access

  • Analytics and Reporting

Introduction to CJ Pay

  • What exactly is CJ Pay, and how does it work?

    CJ Pay is a payment processing service specifically designed for dropshippers. It follows the interchange plus pricing model and offers rates as low as 1.2% + $0.49 per transaction. CJ Pay integrates with your e-commerce platform, allowing you to process payments securely and efficiently.

  • How does CJ Pay compare to other payment processing services?

    CJ Pay is unique in that it is tailored specifically to the needs of dropshippers. With its low rates, robust security measures, and seamless integration with popular e-commerce platforms, CJ Pay offers a superior experience compared to other payment processors.

Advantages of CJ Pay for Dropshippers

  • What makes CJ Pay a better choice for dropshippers compared to other payment processors?

    CJ Pay offers lower rates and fees compared to other payment processors, and it is specifically designed to meet the needs of dropshippers. It also offers robust security measures and seamless integrations with popular e-commerce platforms, making it an ideal choice for dropshippers.

  • What is the interchange plus pricing model and how does it work with CJ Pay?

    The interchange plus pricing model is a transparent pricing model where the payment processor charges a markup on the interchange fees charged by card networks. With CJ Pay, you pay a low rate starting at 1.2% + $0.49 per transaction, which is a significant saving compared to other payment processors.

Security and Fraud Protection

  • Is CJ Pay a secure payment processing service?

    Yes, CJ Pay takes the security of your transactions very seriously. It uses industry-standard security measures such as SSL encryption, secure socket layer technology, and fraud detection tools to keep your transactions secure.

  • How does CJ Pay handle fraud and chargebacks?

    CJ Pay uses advanced fraud detection tools and security measures to prevent fraud. In case of a chargeback, CJ Pay has a dispute resolution process to help you resolve the issue.

Fees and Pricing

  • What are the fees for using CJ Pay?

    The fees for using CJ Pay are as low as 1.2% + $0.49 per transaction. There are no hidden fees, and you can easily see the breakdown of your fees on your CJ Pay dashboard.

  • Are there any hidden fees or charges associated with CJ Pay?

    No, there are no hidden fees or charges associated with CJ Pay. You can easily see the breakdown of your fees on your CJ Pay dashboard.

  • Does CJ Pay charge any setup or monthly fees?

    No, there are no setup fees associated with CJ Pay. There is a monthly fee of $15-$25, depending on the e-commerce platform you are using. With rates as low as 1.2% + $0.49 per transaction, the savings often outweigh the monthly fee.

Platform Compatibility

  • Is CJ Pay compatible with Shopify?

    Yes, CJ Pay is compatible with Shopify and offers seamless integration with the platform.

  • Is CJ Pay compatible with other e-commerce platforms?

    CJ Pay is compatible with various e-commerce platforms and offers seamless integrations with popular platforms such as Shopify, Magento, WooCommerce, and more.

Getting Started with CJ Pay

  • How do I get started with CJ Pay?

    Getting started with CJ Pay is easy. Simply sign up for an account, connect your e-commerce platform, and start processing payments.

  • Can I use CJ Pay if I don't have an e-commerce platform?

    Yes, you can still use CJ Pay if you don't have an e-commerce platform. You can integrate CJ Pay into your website or use a third-party platform that integrates with CJ Pay.

  • How do I integrate CJ Pay with my e-commerce platform?

    Integrating CJ Pay with your e-commerce platform is easy. Simply follow the CJ Pay integration guide instructions, and you'll be up and running in as little as 5 minutes.

Compliance and Regulations

  • Is CJ Pay PCI compliant?

    Yes, CJ Pay is fully PCI compliant, meaning it meets the security standards set by the Payment Card Industry Data Security Standard.

  • Does CJ Pay support all major credit cards?

    CJ Pay supports all major credit cards, including Visa, Mastercard, American Express, Discover, and more.

  • Does CJ Pay support international transactions?

    Yes, CJ Pay supports international transactions, making it an excellent choice for dropshippers who ship globally.

Transaction Processing and Funds Access

  • What is the processing time for transactions through CJ Pay?

    The processing time for transactions through CJ Pay is typically instant, allowing you to access your funds quickly. Once the transactions are settled, you will receive your funds in 1-2 business days.

  • How do I access my funds after a transaction through CJ Pay?

    You can access your funds after a transaction through CJ Pay by transferring them to your linked bank account.

  • How do I link my bank account with CJ Pay?

    Linking your bank account with CJ Pay is easy. Simply log in to your CJ Pay account and follow the instructions provided to link your bank account.

Features and Customization

  • Can I customize the payment experience for my customers with CJ Pay?

    Yes, you can customize the payment experience for your customers with CJ Pay by using the available customization options and integrations with your e-commerce platform.

  • Does CJ Pay support recurring payments?

    Yes, CJ Pay supports recurring payments, making it an excellent choice for businesses that offer subscriptions or memberships.

  • Can I store customer payment information with CJ Pay?

    Yes, you can store customer payment information with CJ Pay for faster and easier checkout for your customers.

Virtual Terminal and Integrations

  • Can I use CJ Pay with a physical point of sale (POS) system?

    Yes, you can use CJ Pay with a physical point of sale (POS) system by integrating CJ Pay with a compatible POS system.

  • Does CJ Pay offer integrations with accounting software?

    Yes, CJ Pay offers integrations with popular accounting software, such as QuickBooks, Xero, and more.

  • Can I use CJ Pay to accept payments from customers via invoices?

    Yes, you can use CJ Pay to accept payments from customers via invoices by generating invoices through your e-commerce platform or accounting software.

Customer Support and Assistance

  • Does CJ Pay offer customer support?

    Yes, CJ Pay offers 24/7 customer support via phone, email, and live chat.

  • How do I contact the CJ Pay support team?

    You can contact the CJ Pay support team by logging into your CJ Pay account, submitting a support ticket, or calling the support hotline.

Avoiding Fund Holds and Account Terminations

  • Can you explain how CJ Pay helps avoid fund holds and account terminations?

    CJ Pay is dedicated to helping our merchants avoid fund holds and account terminations. We have implemented several measures, such as advanced fraud detection systems, strict underwriting processes, and regular account reviews, to minimize the risk of holds and terminations. While we cannot guarantee that your account will never be held or terminated, we will work closely with you to address any issues that may arise and assist in the process of resolving them.

  • How does CJ Pay differ from other payment processors in avoiding fund holds and account termination?

    CJ Pay is designed explicitly with dropshippers in mind, and we understand the unique challenges that come with this business model. Our platform is designed to help merchants avoid the common causes of fund holds and account terminations, such as chargebacks, fraud, and compliance issues.

  • What steps does CJ Pay take to minimize the risk of fund holds and account terminations?

    CJ Pay implements several measures to minimize the risk of fund holds and account terminations, including advanced fraud detection systems, strict underwriting processes, and regular account reviews. We also offer tools and resources to help merchants understand and minimize risk.

High-Risk Processing with CJ Pay

  • What specifically qualifies as high-risk processing with CJ Pay?

    High-risk processing with CJ Pay refers to transactions where the chargeback ratio is higher than 0.50% to 1%. At CJ Pay, we understand the unique challenges of high-risk processing and have a chargeback reduction plan to help merchants lower their risk level and return to standard risk.

  • How does CJ Pay handle high-risk processing differently from other payment processors?

    CJ Pay is not specifically designed for high-risk merchants, but we offer an advantage over other leading processors. Unlike some other payment processors, we will continue working with merchants regardless of their risk level, even if they are classified as high risk, for as long as we deem fit. Our team is equipped to handle the unique challenges associated with high-risk processing and will work closely with merchants to minimize their risk and ensure the success of their transactions. In some cases, if risk levels are too high and you do not follow the chargeback reduction plan, we will no longer be able to support you.

  • Are there any additional fees or restrictions associated with high-risk processing through CJ Pay?

    Additional fees, such as higher processing rates or chargeback fees, may be associated with high-risk processing. These fees are necessary to cover these transactions' additional risk and cost. Our team will work with you to understand your specific needs and help you navigate any restrictions or fees associated with high-risk processing through CJ Pay.

User-Friendly Interface and Mobile Access

  • Does CJ Pay have a user-friendly interface?

    Yes, CJ Pay has a user-friendly interface that makes it easy to manage your transactions and customize your payment experience.

  • Is CJ Pay accessible on mobile devices?

    Yes, CJ Pay is accessible on mobile devices, allowing you to manage your transactions and access your account on the go.

Analytics and Reporting

  • Does CJ Pay offer analytics and reporting features?

    Yes, CJ Pay offers a variety of analytics and reporting features, allowing you to track your transaction history, analyze payment data, and more.

  • Can I view my transaction history with CJ Pay?

    Yes, you can view your transaction history with CJ Pay and access detailed information about each transaction, such as the date, amount, and status.

  • Can I generate reports with CJ Pay?

    Yes, you can generate reports with CJ Pay to analyze your transaction data, track your earnings, and more.

  • Can I export my transaction data from CJ Pay?

    Yes, you can export your transaction data from CJ Pay in a variety of formats, including CSV, Excel, and more.

CJ Payment Services is a financial technology company, not a ISO/MSP. ISO/MSP services provided by Tidal Commerce, a registered ISO/MSP of West America Bank.