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  • 11、Can I cancel an order after paying for it?

    You can cancel orders before payment. If you have paid for an order, and the order hasn't been dispatched, you can open a dispute for a refund. 

    Find out more about how to open a dispute here.


  • 12、How to open a dispute?

    1. Choose the expected result: refund or resend;

    2. Select the reason for dispute;

    3. The email, message, or other proofs that your customers want a refund or resend;

    4. The photos or videos of wrong or damaged products your customer received.

    Please find the tutorial for more details.

  • 13、What does the refund type mean?

    Refund type refers to which account you want the money back. 

    Back in Balance: the refund will be back to CJ Wallet.

    Refund to the original way: the refund will be back to your payment account.

  • 14、How to view refund status?

    1. Check the order logs;
    2. View the order in 'Disputes';
    3. Search the billing history in your CJ wallet;

    4. Contact our online agent:  https://chat.cjdropshipping.com/?autoArtificial=1#/newChat

  • 15、How to avoid returns from customers?

    In most cases, customers will want to return products when the actual item received does not match their expectations, to avoid such misunderstanding, it is critical to have a detailed product description and return policy ahead.

    Product description: If you require additional information apart from the provided product description on CJ, you can leave a message in the comment area on the product page, our staff will contact the supplier and get back to you.

    Return policy: Make sure your return policy matches CJ's policy

    For more details, please find: How to Set Up a Dropshipping Store Delivery Policy for the Customers?

  • 16、How do you deal with Refund, Resend and Return?

    CJ will Refund, Resend, or Accept the Return for the following cases when you open a dispute:

    1) Delayed orders;

    2) Lost packages;

    3) Damaged/wrong/missing products;

    4) Destination countries limitations;

    5) Shipping methods limitations.

    Find more details in our refund, resend and return policy.

  • 17、How can I contact my agent?

    1. Click the iconto talk to a human agent online;

    2. Contact us via WhatsApp.

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