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Popular Tutorials
How to List CJ Products to Your Shopify Store?
72697
4 min article
How to Find Products on CJ?
22054
4 min article
How to Post a Sourcing Request on CJ?
58697
4 min article
Why Listing to eBay Store Fails and What Should I Do?
71646
4 min article
Getting Started > Listing
How to List CJ Products to Your Shopify Store?
Why Listing to eBay Store Fails and What Should I Do?
How to Increase Listing Quantities on eBay?
What to Do If I Accidentally Delete a Product in My Store?
How to List Products to Stores by Bulk?
How to List Products to eBay?
The Common WooCommerce Store Issues and Solutions
Create and Manage Your Own Wishlist on CJ.
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Latest Tutorials
How to Sync CJ's Inventory Levels to Your Shopify Store?
4721
3 min article
How to sync CJ inventory to Shopify
How to Let CJ Manage Your Inventory on Shopify?
112588
3 min article
We can fulfill your orders from Shopify after you make a product connection between your store and CJ. In this way, even though you use another third-party platform as your product inventory manager at first, CJ can still fulfill orders and synchronize the tracking numbers.
How to List CJ's Product Video to Your Store?
129
3 min article
It is widely held that product video is of significant importance when it comes to dropshipping, as demanding customers are increasingly giving more consideration before purchasing an item. As part of the criteria, a fine video on the product page can draw more attraction than the other way around, especially those of originality. Realizing this, CJ has launched this brand-new feature in favor of like-minded dropshippers, so as to help them better promote their business empire. Bearing this in mind, this article aims to teach you how to list CJ's product videos to your store. You may check the listing status and details in the Video List. Likewise, product videos can be listed at the same time when you are listing the product. Contact Us
How to Open/Close a Dispute on CJ?
21091
4 min article
We would like to help your business grow, and we will be responsible for each dropshipping order from CJ. Here we summarize the steps for how to open a dispute for wholesale orders (begin with 'ZF') and dropshipping orders. Every order will be handled strictly under Refund, Resend and Returns Policy. Note: 1. All disputes must be opened and negotiated on CJ, rather than a third party, be it PayPal, or another party, otherwise, your account on CJ may face the risk of blocking. 2. Dispute orders will be generated with the beginning capital of SH. Main contents of the dispute procedures: 1. Open a dispute for orders in Orders Fulfillment ; 2. Open a dispute for orders in Purchase List ; 3. Check the dispute details; 4. Close the dispute. 1. For orders in Orders Fulfillment. a. Go to Orders Fulfillment > Pending/Processing/Dispatched/Completed (You can't open a dispute for closed orders). b. After clicking the order number to enter the detailed page, click "Open Dispute". c. Select "Dispute Type" and "Expected Operation". If you want a refund, select Back in balance or Return to the original way. Then, upload screenshots of buyer complaints (email address is A MUST) and images of the parcel. Also, leave us a message for review. At last, "Confirm" it. 2. For orders in Purchase List. Go to "My CJ > Purchase List" to find the issue order. Then click "View Details > Dispute" and upload details. The following steps are the same as that of dropshipping orders. 3. Check the dispute details. You will see the process in this popup window. Resend: You can check the resend information and click "Agree" if it is correct. CJ will handle the following part. Refund: The money will be deposited in your CJ Wallet (if you choose back in balance) or return to the original way, and can be used to pay for other dropshipping orders. You can check the balance in your Wallet, and charge it for benefits if you like. 4. Close the dispute. We also want to remind you that we will stop processing your orders once you open the dispute. So please think again before you open it. When you want to cancel or close the dispute to make the order process, you may click "Cancel". With any uncertainties, please feel free to contact us.