This refund policy is to be used as a resource by drop shipper that works with CjDropshipping.com.
CjDropshipping.com will provide a full refund for any for the following cases:
I. Delayed orders: Orders No Found, In transit, Pending, Expired with more than 45 days (counting from the date you send the payment to CjDropshipping.com) for USA and 60 days(except some countries that used China Post Registered Air Mail, please check the shipping for China Post Registered Air Mail here) for rest of the world if:
- Customer has sent complain (Through PayPal Dispute or other Gateway, e-mail, etc.)
- You have checked the tracking number and it doesn’t show any move or information. You will need to send to CjDropshipping.com:
- Date when You sent the order to CjDropshipping.com
- Tracking number.
- Screenshot of customer’s complain or e-mail stating they haven’t received the order.
Note: If customer wants a replacement, CjDropshipping.com won’t process a refund, but CjDropshipping.com will send a replacement to customer.
II. Damaged Orders: CjDropshipping.com will provide a full refund/replacement if:
- Orders arrived damaged.
- Order arrived damaged but customer doesn’t want the replacement to be sent. You will send to CjDropshipping.com:
- Order number.
- Photos of the damaged item to proof damage.
- Screenshot of the e-mail or dispute received.
III. Bad Quality: CjDropshipping.com must check the orders before send them, in order to check item conditions, otherwise a full refund/replacement will be provided to the customer. Items must not have the following conditions before leaving the warehouse:
- Imperfections such as: bad sewing, not correct size, dirty, etc.
- Does not look as on the pictures. You will send to CjDropshipping.com:
- Order number.
- Photos of the item to proof bad conditions.
- Screenshot of the e-mail received.