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Products Orders Shipment After Sales Service Others Solutions

  • 111、What's the policy of purchasing private inventory to CJ US warehouses?

    Below are 3 specific requirements that should be met:

    1.  The amount of each variant cannot be less than 10pcs, and the total amount of the inventory cannot be less than 100pcs.

    2. The products cannot be oversize.

    3. Customers only need to pay for product fees first to place the US inventory orders, then we will ship them to the US warehouse. 

    Check the relevant tutorial and service feeshere. 

  • 112、How to choose the right warehouse to stock my package?

    Products and packages in the same warehouse are quite important as they will substantially shorten the processing time. 

    1. Jinhua warehouse: POD products and ordinary products;

    2. Dongguan warehouse: liquid, electronic products, or other special attribute products

    3. Yiwu warehouse: ordinary products.

    *If you haveprivate inventoryfor some products, please choose the same warehouse where your private inventory is stocked.

  • 113、What does "CJ" stand for?

    CJ is short for Cute Jewelry because our original company is called Yiwu Cu Jia Trade Co., Ltd..

    In 2015, the company started the dropshipping business but decided to keep the same name.  

  • 114、Can I use your warehouse for my products?

    Yes, CJ is able to provide warehousing and logistics for your own products. 

    Find more details, please find: How to Use CJ Fulfillment Service?
    For storage and shipping costs, please find: CJdropshipping Service Fee
    To get online assistance, click hereto talk to CJ agents.

  • 115、Will the supplier of a product change?

    When the product is out of stock temporarily, we will find other suppliers to ensure the product stock and it may cause a supplier change. 

  • 116、Can I join if my platform is not available？

    Yes, you can create orders manually/via Excel files.

    Please go to My CJ > Imported Orders to Create Ordersor Import Excel Orders.

  • 117、Some useful Shopify apps.

     Here are some useful Shopify app recommendations:

    1. Multi-currency: an app to change the various currencies;

    2. Product Upsell: there are many promotion activities inside;

    3. Kiwi Size Chart: about product sizing;

    4. Judge. me: an app containing product reviews;

    5. Easy Contact Form. 

  • 118、How can I join CJ Supplier and use their system?

    You canbecome a supplier if you have products with a stable supply chain. 

    We will dropship your parcels whenever orders are placed by your customers.

  • 119、How to Submit a Ticket to CJ Support Team?

    You can submit tickets in:

    1. Support Center: for general issues.

    Find more details: How to Issue a Ticket to CJ Management?

    2. Orders: for your orders.

    Find more details: Submitting Tickets in Dropshipping Orders

    3. Sourcing: for your sourcing requests.

    Find more details: How to Submit a Ticket for Sourcing Requests?

  • 120、How to let my customer know the product is from my store?

    You can put the logo on the package and product, which helps to distinguish your product from others. 

    POD service can help put the logo on the product, and the custom package service also has the same effect.

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