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  • 121、How do I manage the inventory in my Shopify store?

    To track inventory status from CJ automatically, you need 

    1. Go to My CJ >Authorization to enable Inventory Sync;

    2. Let CJ manage your inventory(tick "Track Quantity") in Shopify.

  • 122、I need to know why my sourcing failed.

    The reason would show up in the sourcing result, please go to My CJ >Sourcing> View Details for it.

    Note: You can always consult with our online agentsfor more details of your sourcing results or submit a ticketfor the request.

  • 123、Does CJ dropshipping sell counterfeit items?

    CJ doesn't sell branded products. If you have copyright-related problems, please contact ouronline supportand we'll have the product removed.

  • 124、How to purchase custom packaging?

    Here are the steps:
    My CJ >Custom Packaging> Select packaging > Purchase.

    For more details, please refer to thistutorial.

  • 125、How to calculate the shipping fee?

    There're three methods for you to calculate the shipping fee.

    1. Calculate the shipping fee by clicking your name > Tool > shipping calculation.

    2. For the specific product, please click list > Choose Shipping method and destination> you will see the shipping cost on the same page.

    3. For the specific address and product, please choose the shipping warehouse and shipping method on Orders Fulfillment > Process Required page.


  • 126、How can I transfer my store from my old account to my new account?

    Let's say you need to switch from account A (Old Account) to account B (New Account).
    Please kindly refer to the following steps:
    1. Log into Account A > My CJ > Authorization >Transfer Store; 

    2. Fill in the necessary information; 

    3. Log into Account B (New Account) > My CJ > Authorization > Accept. 

    Note: All data and connections will not be transferred to account B (New Account). 

    For more details, please check the tutorial:How to Transfer your Store from Old Account to New Account?

  • 127、How do I contact suppliers for my dropshipping business?

    You can either leave a message in the comment area on the product page or consult ouronline agents, our staff will contact the supplier and get back to you.

  • 128、How can I limit my customers to US only?

    You canset up your shipping zoneto the USA only in your Shopify store. 

    Please go to Settings > Shipping and delivery > Manage rates > Create shipping zone to have a try.

  • 129、Do I need to pay for the product first?

    You don't need to pay for the product first. You can pay for the order until it's synced or created to CJ.

    But if you want to pre-stock the products in the CJ warehouse to shorten the processing time, you need to pay for the products first.

    If any problems, welcome to chat with our customer service team.

  • 130、How can I list only several variants of the product?

    There're two ways to list products to your store. List all the variants of the product to your store by clicking "list". You can also choose to click "edit before listing", in this way you can select the variants that you want to list.

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