As a critical section of your cash flow, refund & withdrawal have always been one of the concerns of all dropshippers. 

And here is how your refund and withdrawal are handled by CJ:

I. Refund

There are 2 types of refund:

1. Refund from a dispute. 

Note: When you open a dispute, the dispute will be handled and reviewed by our dispute team, and a refund will not be approved unless an agreement is reached upon negotiation between you and the dispute team, so please make sure that you don't forget to respond to our dispute team to facilitate the process of your refund. You can always review the process of your dispute in the Disputes.

2. Refund due to insufficient inventory.

Your order will be canceled if the CJ procurement team realizes that the supplier is unable to replenish anytime soon, and a refund will be made right away without any dispute.

The refund will be transferred back to your original account if payment was made via Stripe or PayPal, otherwise, your money will be deposited in your CJ wallet for your next purchase.

II. Withdrawal

The withdrawal amount will be frozen once a withdrawal request is submitted.

Please be reminded that a 3% commission will be charged for your withdrawal.

EUR and USD are the only 2 currencies supported by CJ wallet at the moment, thus currency conversion fee will be involved in the process of top-up and withdrawal if your account is settled in a currency other than the 2 mentioned above, while the commission rate may vary from different bank systems. 

It is recommended that you can keep your credit in your CJ wallet for your next purchase or contact your bank for a USD or EUR account to avoid a currency conversion fee.

CJ will process your withdrawal request within 3 working days before your money be transferred to your account, it might take up to 5 days for certain banks to process the transaction after that.

III. Refund Details by Payment Method 

• CJ Wallet / Combined Payment
Refunds go to CJ Wallet, with no time limit for requesting a refund. The refund usually arrives within 1–3 days.

• PayPal Checkout
Refunds are issued to the original payment method, valid for 180 days. Refunds typically arrive within 1–3 days.

• Pay with Card
Refunds are issued to the original payment method, valid indefinitely. The refund generally takes 5–10 business days, depending on the customer’s bank.

• Stripe (for the same order and card, if payment fails twice)
Refunds are issued to the original payment method, valid indefinitely, and usually arrive within 5–10 business days.

• Klarna
Refunds are issued to the original payment method. Processing time is 2–14 business days.

• Payoneer
Refunds are issued to the original payment method and are typically instant. Validity period is 7 days.

• Wire Transfer (T/T)
Refunds are issued to CJ Wallet, with no time limit, and are instant.

• WeChat Pay
Refunds go to CJ Wallet, valid for 365 days, and are instant.

• iDEAL
Refunds are issued to the original payment method. No specific validity or time frame is provided.

• Pix
For orders within 90 days, refunds are issued to the original payment method. For orders beyond 90 days, bank account information is required for the refund. Refunds are completed in 3–5 business days.

• Payssion
Refunds are issued to the original payment method. Processing takes 3–5 business days, plus an additional 5 business days for completion.

• Sofort
Refunds are issued to the original payment method. No specific validity or time frame is provided.

Ⅳ. Special Cases

• Supplier Self-Shipped Orders
Refunds can only be issued to CJ Wallet.

• Bank Rejection of Refund
If the issuing bank rejects the refund, the amount will be refunded to CJ Wallet.

• Expired Refund Validity
Refunds beyond the allowed validity period will be refunded to CJ Wallet.

Example: If a Payoneer refund request exceeds 7 days, it cannot be returned to the original payment channel and will instead go to CJ Wallet.

Please feel free to submit a ticket, write to customer support, or consult an online agent in our chatroom for any further questions.