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How to Transfer your Store from Old Account to New Account?
How to hand a connected store — together with its products, listings and orders — over to another CJ account: you send the transfer, the new account accepts it, and CJ moves everything across.
Quick Overview
Open Transfer Store
In Store Authorization, find the store you want to hand over, open its Action "…" menu, and choose Transfer Store. (You can also open the store's transfer page and use the Transfer Store button there.)
- Action "…" menu — on the store's row, this menu holds the per-store operations.
- Transfer Store — opens the transfer form, with this store pre-selected. It's the same feature for any connected store (Shopify, SHEIN, Temu, etc.).
Fill in and submit the request
Fill in who receives the store, verify it's really you sending it, and submit. ⚠ Submitting does NOT move the store yet — it only sends a request the new account must accept.
- New Account — the email / login of the CJ account that will receive the store. It must be an existing CJ account, and not your own.
- Store Name — the store being transferred (already filled if you came from the store's "…" menu; otherwise pick it here).
- Old Account — your current account; filled in automatically, you don't edit it.
- Verification Code — click Send to get a 6-digit code. ⚠ The code is emailed to the current owner's address (yours), valid for 10 minutes; enter it here.
- Submit — sends the transfer request. The store then shows as Awaiting Transfer until the new account accepts it (Step 3).
⚠ What can block the submission
- Once every 3 days — a store can only be transferred once in any 3-day period.
- Not to yourself — the new account can't be the same as the current owner.
- Already transferring — a store with a transfer in progress can't be transferred again until that one finishes or is cancelled.
- Wrong / expired code — the verification code must be correct and used within 10 minutes.
- Independent-site store — a store connected to a self-built site must be disconnected first (contact your agent). → see E5.
- Blacklisted account — transfers are blocked if either account is on the blacklist. → see E6.
The new account accepts the transfer
The transfer only goes through once the receiving account approves it. The person who owns the new account logs into CJ, opens the Transfer Record (same Store Transfer page), finds the incoming request and clicks Accept.
- The incoming row — shows as Awaiting Transfer, with the original account as sender and the new account as receiver.
- Accept — approves the transfer. CJ then does an internal review and moves the store's data over; the status becomes Transfer in Progress and finally Completed.
- Reject — declines the transfer; the store stays with the original account. → see B1.
Track the transfer status
Both sides can follow the transfer in the Transfer Record list. Use the status column to see where it is, and the filter to narrow it down.
- Transfer Status filter — narrow the list by status (or search by submitted time).
- Transfer Status column — the state of each transfer: Awaiting Transfer (waiting for the new account) → Transfer in Progress (accepted, moving) → Completed; or Rejected / Canceled / Transfer Failed.
- Action — while a transfer you sent is still Awaiting Transfer, you can Cancel it; a Canceled one can be re-launched. → see B2.
⚠ What moves when the transfer completes
- The store's authorization moves to the new account — it disappears from your account and appears under theirs.
- Its products, listing records and orders move with it. Give it a little time after acceptance; it's not instant.
🔀 Branches
B1 Reject the transfer (new account declines)
Instead of accepting, the receiving account can Reject an Awaiting Transfer request. The transfer is cancelled and the store stays with the original owner — nothing moves.
Use it if the request came to the wrong account or you didn't expect it. The sender can then start a new transfer if needed.
B2 Cancel or re-launch your transfer
While a transfer you sent is still Awaiting Transfer (not yet accepted), you can Cancel it from the Action column. A transfer that was Canceled can be re-launched later.
Cancel if you sent it to the wrong account or changed your mind before the other side accepts. Once it's accepted / completed, it can no longer be cancelled here.
⚠ Exceptions
E1 Once-per-3-days limit
The store was already transferred within the last 3 days, so a new transfer is blocked:
Wait until 3 days have passed since the last successful transfer of this store, then try again.
E2 Can't transfer to yourself
The New Account you entered is the same as the current owner (your own account):
Enter the email / login of a different CJ account as the receiver.
E3 Store is already being transferred
There is already a transfer in progress for this store:
Wait for the current transfer to finish, or Cancel the pending one in Transfer Record (if it's still Awaiting Transfer), then start again.
E4 Verification code invalid
The code is wrong or has expired (it's only valid for 10 minutes):
Click Send again to get a fresh code from the current owner's email, and enter it promptly.
E5 Independent-site store not supported
The store is tied to a self-built / independent site and can't be transferred as-is:
Contact your CJ agent to disconnect the store from the other platform first, then transfer it.
E6 Blacklisted account
Either the sending or the receiving account is on the blacklist, so transfers are blocked:
Contact your CJ agent to resolve the account status before transferring.
