For orders placed on CJ, we will not put any invoices in the packages. However, CJ gives the option to generate the invoices for a bulk CJ order or orders during a period.  After adding the consignee information, you could select the way you need to get the invoices: Add invoice address; To generate invoices for a bulk CJ order: a.  Go to Store Orders > All; b. Find the order > Action > Click "Invoice" > Download. To generate invoices for orders during a period. a. Go to "Wallet > Billing History" and choose the start and end date. b. Click "Generate Invoice."     Add invoice address Go to My CJ > Profile > Invoice Address > Add new:     To generate invoices for a bulk CJ order: a.  Go to Store Orders > All; b. Find the order > Action > Click "Invoice" > Download. If you choose to declare with CJ's IOSS ID for EU countries, the VAT and CJ handling fee will also be displayed on the invoice.   To generate invoices for orders during a period of time. a. Go to "Wallet > Billing History" and choose the start and end time. b. Click "Generate Invoice", and the invoice containing orders during a certain time will be generated. That's all about the invoices. If you have any doubts about it, please contact us in the chatroom.

In some situations, CJ may have to charge you an extra fee for product or shipping. When it refers to the product, the reason should come from the product cost or weight increase, which are mainly caused by the changes of the factory. When it comes to shipping, the extra shipping fee will be related to the change of shipping method or the charging standards of shipping couriers. It means we have to charge an extra shipping fee when the product is oversized. To make the extra shipping fee clear, we will provide an invoice template for you to fill in the order number, product information, shipping cost change, etc. It will also help with the account checking, as well as the bill information on your payment account. The template will be like:   To get a copy of it, please download the Invoice Template. Should you have any questions about it, please feel free to ask in our Facebook group or contact our online customer support.

Many customers are confused about the function of Address Management and Consignee Management in Profile. Here we have an introduction. 1. Address Management > Add New Address > Set as Default Address; 2. Consignee Management > Add New Consignee > Set as Default Consignee. 1. Address Management > Add New Address > Set as Default Address; Address Management refers to that our customers can add shipping addresses here for the one piece dropship and wholesale orders. You do not need to manually enter the address information when submitting a bulk purchase order. Here you can add several addresses and set one of them as the default address.   Note: a. You can go to  Select the products > Sample/Wholesale to check it. b. You can edit the default address as well as choose another address that you have added in Address Management. c. Click "Manage Address" to manage all shipping addresses.   2. Consignee Management > Add New Consignee > Set as Default Consignee. Consignee Management means the consignee information in an invoice. Adding a consignee is a must, otherwise, the invoice cannot be generated. Here you can add several consignees and set one of them as the default consignee.   If you want to change or edit the consignee information, please go to Consignee Management to adjust it. Please note that there is no option to edit the consignee during the process of generating an invoice. Contact Us 

When you realize your Paypal account has been limited, you need to figure it out and get your account back. Here is some knowledge that can help you: What are account limitations;  Why are limitations placed on an account; Proofs required to get an account back.  For the purposes of protecting the accounts of both the sellers and the buyers, Paypal Account limitations are temporary restrictions for a specific account that could prevent withdrawing, sending, or receiving money. You might have done nothing wrong to have the limitations on your account.  Paypal will temporarily suspend or limit your account due to certain reasons and you'll be required to upload files or proofs to get your account back. The reasons may be: a. An unauthorized access to your account. b. Certain activity of your account not being compliant with regulatory requirements. c. The number of claims and chargebacks related to your account. d. Unusual(sudden or rapid) changes on your products on sale or sales volume. Certain functions including payment and withdrawal will not be reinstated until proofs such as "A photo ID, Your business information, Business Receipt from Supplier, Proof of Fulfillment" are provided.   To get your account back, certain information can be provided by CJ (see attachments) for your proof. 1. Dropshipping Agreement Refer to: Downloadable dropshipping agreement for dropshippers. 2. Receipt from Supplier We provide a receipt template with the CJ logo, including SKU, product name, quantity, unit price, etc. You can fill in it as your per order. If the product information is not required, you can directly get the invoice from "Orders > Store Orders-All > Invoice".   3. Proof of Fulfillment "Proof of Fulfillment, named Shipping Label on CJ, is online or physical documentation from a shipping company that includes the following information: a. The shipping date of the item.  b. The recipient's address, showing at least the city and state, or city and county, or zip/postal code (or international equivalent).  c. The address information on your shipping receipt must match the address on the "Transaction Details page." For shipping labels, you can get them for processing/dispatched/completed/closed orders.   Attachments: Drosphipping Agreement Cooperation Agreement Purchase Receipt Please do not hesitate to submit a ticket, write to our customer support (support@cjdropshipping.com), or consult an online agent in the chatroom if you have any questions. 

Before you import orders of EU countries to CJ, you would need to complete the Declaration settings > IOSS settings on our platform. Generally, you should select to declare with CJ's IOSS ID or your own IOSS ID, declare with store order amount or CJ order amount. However, some customers may feel confused about the difference between them. One of the differences is about the charging method.     In the following article, we will explain what's the difference between different charging methods. 1. CJ order amount vs. Store order amount; 2. CJ's IOSS ID vs. Your own IOSS ID.   CJ Order Amount vs. Store Order Amount a. You can use CJ order amount if you don't have your own IOSS number. 2. With the store order amount, the VAT will be charged on the basis of your store price.   CJ's IOSS ID vs. Your Own IOSS ID a. If you choose to declare with your own IOSS ID, there would be no service fee except for product fee, and VAT. Moreover, the VAT would not be collected by CJ. b. If you choose to declare with CJ's IOSS ID, there would be a service fee (VAT*3%). For example, if the VAT of your order is $5, the service fee would be $0.15=$5*3%.      Note:  After setting a declaration with CJ's IOSS ID, you could view the VAT as well as the service fee while making payments, and the fees can also be viewed in your invoice. Also, CJ's IOSS ID cannot be chosen if your order's total product value is over €150. With any confusion, please feel free to contact us.