1. Background

This tutorial explains how to configure TikTok US Shop platform logistics for your store on the CJ platform.
Previously, only the East and West US warehouses supported TikTok platform logistics.

Now, all CJ warehouses and supplier warehouses that support self-pickup are now eligible to use TikTok Platform Logistics.

2. Feature Overview

Other CJ warehouses and supplier warehouses now support Platform Logistics.

The system adds configuration options to specify logistics brands and set logistics strategies when using platform logistics.

3. Store Settings 

3.1 Configure Platform Logistics Strategy 

Path: Authorization → Store List → Action → Logistics Type Settings

This configuration applies to orders that are imported as Platform Logistics orders.
(Orders’ logistics type depends on settings in the TikTok Seller Center.)
You can select which logistics brands to use, and if multiple options exist, define how the system chooses between them.

• Add a configuration option for Designated Logistics Brands at the store level.

a. If you specify logistics brands such as USPS and FedEx, CJ will only select platform logistics from those options.
Even if the warehouse supports other logistics brands, only the designated ones will be used.

b If no brand is specified, the system will use the list of logistics brands supported by the connected warehouse to obtain platform logistics.

c. The page provides a link to view which logistics brands each warehouse supports.

• Add Logistics Strategy Configuration

Option 1: Price Priority – The system will select the logistics option with the lowest shipping rate.

Option 2: Speed Priority – The system will select the logistics option with the fastest estimated delivery time.

3.2 Add Warehouses in TikTok Backend

Path: TikTok Seller Center → Orders → Fulfillment Settings → Warehouse Settings

• You can add new warehouses in the TikTok Seller Center.
• Warehouse address and information can be copied from CJ Store → Sync Settings.

3.3 CJ Warehouse Connection Configuration

Before:

Now:

• Before: Other CJ warehouses and supplier warehouses did not support Platform Logistics and displayed an error message.
• Now: The message has been removed, and these warehouses now support Platform Logistics.
• Before: Each supplier warehouse could only be connected to one warehouse.
• Now: Supplier warehouses can be connected to multiple warehouses.

3.4 TikTok Backend Platform Logistics Configuration

Path: TikTok Seller Center → Orders → Shipping Settings → Delivery Settings

If the store’s current mode is Seller Shipping, it means merchant's self-shipping mode.
Click Switch Option and change it to TikTok Shipping, which represents using Platform Logistics mode.

3.5 TikTok Backend Order Processing

• After the order is generated, its initial status is To Be Shipped. Do not purchase a label (shipping label) at this stage.

  Once the order is synced to CJ and payment is completed, the system will automatically purchase the label.

• If you purchase a label directly in TikTok Seller Center, the order will move to Awaiting Pickup, which cannot be synced into CJ (different from Temu platform logic).

4. Order Fulfillment

4.1 Logistics Validation During Order Confirmation

• When submitting payment, the system checks whether there is an intersection among the following three lists:

• • Available logistics for the order

• • Logistics brands specified by the store

• • Logistics supported by the connected warehouse

If no intersection exists, the system will display an error message.

• The system will display all three lists (order, store, warehouse) for your reference, helping you identify the cause directly.
• If you wish to specify a certain logistics brand, you can configure it in Section 3.1.

Exception Scenarios:

• Currently, combined orders are not supported for payment submission. When this occurs, please split the orders in your TikTok Seller Center and retry.

• If a supplier warehouse does not support platform logistics or has not set a pickup price, the system will display an error.

• If the TikTok warehouse is not connected to a CJ warehouse, the system will display a connection error.

4.2 Automatic Label Purchase After Payment

• After payment, the system will determine the valid logistics intersection, apply the configured logistics strategy, select one logistics option, and automatically purchase the label. Once the label is successfully purchased, the TikTok order status will update to Awaiting Pickup.

• If it’s a CJ warehouse, the logistics system will automatically create the label and push it to the warehouse.

• If it’s a supplier warehouse, the label will automatically be pushed to the supplier’s system for download, and the supplier can then mark the order as shipped.

Contact Us if you meet any problems while using CJ.