Frequently Asked Questions

1What is Drop Shipping?
Drop shipping is a retail fulfillment method in which the retailer does not keep goods in stock but instead directly transfers End Customer orders and shipment details to the Supplier, who then ships the goods directly to the End Customer. The Vendors make their profit on the difference between the Supplier and Sale price paid by the Supplier to the Vendor.
2What is CJDropshipping offer and strength?
  • No Setup Fee, No Monthly Fee, No Storage Fee, No Minimum Order
  • CJ APP is easy to use for hundreds thousand products posting, order processing and free
  • US warehouse inventory and shipping, another faster shipping than ePacket
  • Sourcing any products for your drop shipping business and free
  • 7*24 online support with different language
  • Professional products video and images supply
  • Quality control and brand building for you
  • Price normally lower than Aliexpress and eBay vendors
  • Same day processing if products stocked in the warehouse.
  • Real-time hot selling products updating
  • We charge our drop shippers only products cost + shipping cost if products are from our warehouse. Also, our APP is free to anybody. You can check detail here: https://cjdropshipping.com/2018/03/28/cjdropshipping-service-fee/
    3How to work with CJ Drop Shipping?
    First, you need to create your own Account. Create a new account 1. Let us know your best sellers with your current suppliers' Aliexpress link or picture. Then we will try to source and quote you a better price than your current vendor. You can watch the video here. Watch Tutorial 2. If you like the price, then send the orders to us, You can place drop shipping orders through our APP. You can watch the video here. Watch Tutorial. You can also place csv or excel drop shipping orders. You can watch the video here. Watch Tutorial. 3. Once you paid for the drop shipping orders, then we will try to fulfill the orders on the same day, and generate the tracking numbers for all of them.
    4How to List the Drop Shipping Items to My Store or Website?

    If you had authorized your store to our APP, then here is the way to list products to your store How to List Products to Stores

    If you are unable to authorize your store to our APP, then you have to list our products manually, please list the products only with button LIST instead of Source

    5How to Check the Inventory Status?
    You can check it on our websites. Most of our items will be in full stocks because we produce most of the items by ourselves, we can have them back to normal in a short time if it is out of stock. So, please do not be concerned about the inventory.
    6How Much is It for Shipping to Different Country?
    The shipping cost are depending on the weight and attributes of the products. We have a tool for you to calculate the shipping. Please make sure you had an account on app.cjdropshipping.com and logged in Check Here
    7When and How Can I Get the Tracking Number and Dispatching Time?
    Normally, we will send the tracking number and ship them within two working days after your payment received. You can refer to this tutorial: Get Tracking Numbers
    8Can I Get a Better Offer If Had a Long Term Cooperation?
    Sure, we would like to offer you discounts if your Bulk Drop Shipping Order quantity or amount is big enough. Normally, 1000 orders or 2000 USD totally order value will be offered 1-5 off.
    9How is the Packing like for Each Order?
    Normally we pack the products into an envelope bag that contains air bulb. We use also paper box/cartoon to for some special products. Custom packing is also  available if you required. Please check video here. 
    10How Can I Place a Drop Shipping Order?
    If you like the price we quoted, then send the orders to us, You can place drop shipping orders through our APP. You can watch the video here. Watch Tutorial. You can also place csv or excel drop shipping orders. You can watch the video here. Watch Tutorial.
    11Will You Send Invoice or Receipts along with the Parcel?
    No, we won't. Normally we only send items without invoice and receipts along with the parcels unless you request us to do so.
    12Do You Provide Logo/Brand Service?
    Yes, we do. Normally we will have an MOQ for your individual brand packing, you need to pay for the packing cost, shipping cost, and handling fee. Then we will be glad to do it for you. Please negotiate with us about the rates.
    13Will the Parcels Get Lost During the Delivery?

    There will be a risk of 1-3% order losing during the delivering if using China Post Ordinary Small Packet Plus, we will not accept any complaints or refunds when choose this shipping method. We do not accept any complaints no-received items if your customer does not support to clear the custom. If some uncontrollable factors lead to the order missing by DHL, ePacket, USPS, China Post Registered Air Mail, we will resend the order again to your customer. Learn More

    14Custom Items for Drop Shipping
    We have around 200 cooperated factories. And at the same time, we also have our own factory to make the jewelry as well as clothing related products. You just need to provide us pictures for reference and then we can quote you a nice price for drop shipping.
    15Can I Drop Ship Your Order on Aliexpress by Oberlo/Shopified APP
    Yes, you can. We have many Aliexpress stores for your to import our products data to your Shopify website. Our Aliexpress stores listed on cjdropshipping.com, please check the navigation with the name: Aliexpress&Alibaba.
    16Why My Customers Didn't Receive the Products on Time Even over 2 Months?
    Our average delivery time to the USA is 6-14 days by ePacket and 14-25 days by China Post Registered Air Mail, however, it is an average figure which means there will be probably few delays during the shipping for some unlucky parcels. Sometimes because of the festival, serious weather, security inspection etc. Anyway, we will always follow this delay orders for you. Learn More

    17Why There is no Tracking Information of My Package on Website?
    Normally, it will take around 3 days for tracking information updates when it is dispatched. If you have not seen the tracking information updates on internet 3 days since dispatched, then it might because of the post office processing delay, we have to wait for another 2 days. As long as some products are too hot to keep inventory, there would probably be a momentarily out of stock for items you are working on. No worries, they will be back to stock in 2-3 days, and the tracking information will be updated soon.
    18Why the Tracking Information of My Package Stay in a Location for a Long Time without Having a Change?

    For international shipping, the custom is a very strict role. They are always inspecting parcels in bulk instead of one by one.  When they find one hazardous article in a bulk large carton and happened one of our parcels (despite we are normally products) are also in this cartoon, then they will stop approving the large carton and take them aside. Next step, they will put them a more advanced inspection, they will open the carton and inspect them one by one. For this period, it will take very long time, that is why the tracking information stays still without moving. Learn More

    19What is RRP?
    RRP is RECOMMEND RETAIL PRICE 
    20Do You Have the Photographing Service?
    Please note: For the customer that cooperated for more than 2 months, and average daily order amount is more than 500USD, we will provide photographing(pictures)service for free.
    21Why Do You Put a Lower Value on a Package?
    Some customers are complaining about the price we wrote on the ePacket package lately, so we clarify this behavior right here to eliminate the misunderstanding. First of all, everything ships from one country to another country have to declare the value. That is the government policy. Frankly speaking, it is custom policy. And every country has different taxing standard, for instance, Secondly, every country has a different taxing standard, and the price we usually write on the package is lower than the real price. For example, the price on the Customs Declaration showed above is $2.10, but it is far lower than the actual price. That is because if we write it in a lower price, the customers will not pay the Tax. And this is very important, each parcel and each vendor have to do this. So, to declare the lower value can avoid the tax effectively.
    22What is the Shipping Price and Delivery Time?

    With this Video you will know What is the shipping price and delivery time? The difference from Aliexpress shipping price to CJ shipping price. Shipping Price is insisted on weight, attributes, destination countries and also Shipping methods. You guys should calculate the shipping price by using our Tool And it is also available with delivery time.

    23Can i import CJ Products to my eBay, Amazon Wish Etsy Stores?
    Currently, our system cannot be connected to these platforms, but it will work for them at the end of 2018. Before that, you have to manually to list or products to your stores, and place excel drop shipping orders to us.
    24What kinds of stores is CJ available to integrate?
    Currently, we can only integrate with Shopify at the moment and will be available to WooCommerce in 2 months, and then Amazon and eBay in 4 months. You can list our products in your stores automatically after that 2 or 4 months. You have to list products manually, and place the bulk excel orders to us.
    25Why There is No Buy Bottom and What is Difference Between LIST or SOURCE bottom? Why it says not found?
    Because we are drop shipping company, we do not retail, our orders are basing on your orders, that is why we do not have buy bottom. LIST means the products are very specific with detail, like pricing, shipping etc. it can be listed in your store by click. SOURCE means the products are from our cooperated factory, they do not advise detail about the products such as inventory, size, variants, weight etc. we need to contact them for detail, and then it will be updated to LISTable products.
    26Where is Your Warehouse in United States?
    It is 13955 Central Ave., Chino, CA 9170 USA
    27How much is the Service Fee and APP Member Plan?
    We charge our drop shippers only products cost + shipping cost if products are from our warehouse. Also, our APP is free to anybody. You can check detail here: https://cjdropshipping.com/2018/03/28/cjdropshipping-service-fee/
    28Can Your Packages not Show Chinese Information, "Made in China", or "Ship from China'?
    The only solution to remove the product's "China" origin is to have it shipped out from our US warehouse. Any packages that need to clear custom going from China to other countries will need to show the place of origin on the custom labels.
    29If i find a product in taobao, can we provide u the link and u buy and ship for us?
    Yes, it works. Please check this tutorial on how to post sourcing request to us: https://cjdropshipping.com/2018/03/25/how-to-post-sourcing-request-on-app-cjdropshipping-com/
    30When adding products is it possible to select more than one shipping method in order to give my customers a choice?
    Actually, you can do that!You can add anything shipping methods to your store manually, and change shipping method on CJ order page when submitting orders to CJ.
    31What is the current hot selling products?
    All the hot selling products are stocked in our US warehouse. So go here: https://app.cjdropshipping.com/home.html?from=us and you will be able to find what is our current hot selling products.
    32How to track Aliexpress Standard Shipping?
    Please track it here: https://global.cainiao.com
    33How Many Payment Methods We Can Choose?
    We provide 4 payment methods, PayPal, T/T (Bank Wire Transfer), Western Union and Store Credit. Details: Payment Methods
    34How to open a dispute on CJ APP?
    We would like to help your business grow, and we will be the response for each drop shipping orders from CJ. Please read here: https://cjdropshipping.com/2018/05/18/how-to-open-a-dispute-on-cj-app?/
    35Which products I can sell on CJ APP?
    We have two different types of products on our APP. The first type is sourceable products which mean this product is available on our cooperated factories, but we do not have the specification on it, we need to contact the cooperated factory about detail such as weight, inventory, and quality etc. so we can know the total dropshippinig price and will get back to you with specific listing once we have it, that is why you need to submit the sourcing request to us. The second type is listable products which mean the products are available with the specific listing, such as weight, inventory, packing, total dropshipping price etc. you can list them to your store by one click. So you should sell the products that with bottom List instead of Source.
    36How does name "CJ" drop shipping come?
    The CJ is shortened by Cute Jewelry, and our origin company name is Yiwu Cute Jewelry Co., Ltd. We started from jewelry and then switch drop shipping business since 2015.
    Let us know if you need help.