Frequently Asked Questions

1How to Start Drop Shipping Business?
First, you need to create your own Account. Create a new account 1. Let us know your best sellers with your current suppliers' Aliexpress link or picture. Then we will try to source and quote you a better price than your current vendor. 2. If you like the price, then send the orders to us, You can place a drop shipping orders through CSV files or Aliexpress store order to us. 3. Once you paid for the drop shipping orders, then we will try to fulfill the orders at the same day, and send you the tracking numbers for all of them.
2How to List the Drop Shipping Items to My Store or Website?

You can use Oberlo/Shopified APP or copy and download our pictures either from our website or stores, and list them to your own websites refer to the price we offered. we have more than 4 stores on aliexpress.com. You can copy and download the pictures from our Google drive, and price can be referred to our websites and stores with SKU.  We also are providing drop shipping service for custom items. You send us pictures and we produce and name the SKU for that custom item, then we will also list them on cjdropship.com with same SKU, you send the order detail to us. Learn More

3How to Check the Inventory Status?
You can check it on our websites and stores. Most of our items will be in full stocks, because we produce most of the items by ourselves, we can have them back to normal in a short time if it is out of stock. So, please do not be concerned about the inventory.
4How Much Is It for Shipping to Different Country?
You can choose several shipping ways and the piece is different. As for the detailed information. Please Click Here
5How to Place a Drop Shipping Order?

You have to join us with your business information first, then we will build up a profile in our system. After that, you are available to place drop shipping order. You can place the order directly on our websites and stores, I think the best way is to order them on our Aliexpress store, if your drop shipping order quantity is less than 30 address per day. If you order quantity are more than 30 address per day, then please fulfill the Bulk Drop Shipping Order detail and send it to me for confirmation before sending the payment. Learn More

6How Many Payment Methods We Can Choose?
We provide 4 payment methods, paypal, T/T (Bank Wire Transfer),  Western Union and Store Credit. Details: Click Here
7When Can I Get the Tracking Number and Dispatching Time?
Normally, we will send the tracking number and ship them in two working days after your payment received.
8Can I Get a Better Offer If Had a Long Term Cooperation?
Sure, we would like to offer you discounts if your Bulk Drop Shipping Order quantity or amount are big enough. Normally, 100 orders per day or 200 USD totally order value will be offered 5-10 off.
9How is the Packing like for Each Order?
Normally we pack the products into an envelope bag that contains air bulb. We also  use paper box/cartoon to for some special products. Custom packing is also  available if you required. Please check picture here. 
10How Can I Send the Bulk Drop Shipping Order List?
We had made a tutorial for your reference, you need to become a drop shipper on our site first and then refer to this video.
11Will You Send Invoice or Receipts along with the Parcel?
No, we won't. Normally we only send items without invoice and receipts along with the parcels unless you request us to do so.
12Do You Provide Logo/Brand Service?
Yes, we do. Normally we will have an MOQ for your individual brand packing, you need to pay for the packing cost, shipping cost, and handling fee. Then we will be glad to do it for you. Please negotiate with us about the rates.
13Will the Parcels Get Lost During the Delivery?

There will be a risk of 1-3% order losing during the delivering if using China Post Ordinary Small Packet Plus, we will not accept any complaints or refunds when choose this shipping method. We do not accept any complaints no-received items if your customer does not support to clear the custom. If some uncontrollable factors lead to the order missing by DHL, ePacket, USPS, China Post Registered Air Mail, we will resend the order again to your customer. Learn More

14Custom Items for Drop Shipping
We have around 200 cooperated factories. And at the same time, we also have our own factory to make the jewelry as well as clothing related products. You just need to provide us pictures for reference and then we can quote you a nice price for drop shipping.
15Can I Drop Ship Your Order on Aliexpress by Oberlo/Shopified APP
Yes, you can. We have many Aliexpress stores for your to import our products data to your Shopify website. You can also download the products data from our official website: www.cjdropship.com
16Why I don't Receive the Products on Time Even over 2 Months?
Our average delivery time to the USA is 6-14 days by ePacket and 14-25 days by China Post Registered Air Mail, however, it is an average figure which means there will be probably few delays during the shipping for some unlucky parcels. Sometimes because of the festival, serious weather, security inspection etc. Anyway, we will always follow this delay orders for you. Learn More

17Why There is no Tracking Information of My Package on Website?
Normally, it will take around 3 days for tracking information updates when it is dispatched. If you have not seen the tracking information updates on internet 3 days since dispatched, then it might because of the post office processing delay, we have to wait for another 2 days. As long as some products are too hot to keep inventory, there would probably be a momentarily out of stock for items you are working on. No worries, they will be back to stock in 2-3 days, and the tracking information will be updated soon.
18Why the Tracking Information of My Package Stay in a Location for a Long Time without Having a Change?

For international shipping, the custom is a very strict role. They are always inspecting parcels in bulk instead of one by one.  When they find one hazardous article in a bulk large carton and happened one of our parcels (despite we are normally products) are also in this carton, then they will stop approving the large carton and take them aside. Next step, they will put to them a more advanced inspection, they will open the carton and inspect them one by one. For this period, it will take very long time, that is why the tracking information stays still without moving. Learn More

19What is RRP?
RRP is RECOMMEND RETAIL PRICE 
20Can you have the Photographing service?
Please note: For the customer that cooperated for more than 2 months, and average daily order amount is more than 500USD, we will provide photographing(pictures)service for free.
21Why do you put a lower value on a package?
Some customers are complaining about the price we wrote on the ePacket package lately, so we clarify this behavior right here to eliminate the misunderstanding. First of all, everything ships from one country to another country have to declare the value. That is the government policy. Frankly speaking, it is custom policy. And every country has different taxing standard, for instance, Secondly, every country has a different taxing standard, and the price we usually write on the package is lower than the real price. For example, the price on the Customs Declaration showed above is $2.10, but it is far lower than the actual price. That is because if we write it in a lower price, the customers will not pay the Tax. And this is very important, each parcel and each vendor have to do this. So, to declare the lower value can avoid the tax effectively.
Let us know if you need help.