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Popular Tutorials
How to List CJ Products to Your Shopify Store?
149892
4 min article
How to Find Products on CJ?
44940
4 min article
How to Post a Sourcing Request on CJ?
116665
4 min article
Why Listing to eBay Store Fails and What Should I Do?
138187
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Order Fulfillment > After-Sale
Refund, Resend and Returns Policy
How to Open/Close a Dispute on CJ?
How to Return Dropshipping Orders to CJ?
How Long Does It Take to Refund and Withdraw?
The Required Information in Opening a Dispute
A Guidance to Official Non-Delivery Proof Application
Latest Tutorials
How to List CJ Products to your WooCommerce Store?
4117
3 min article
Please find the process of listing products to your Woocommerce store below: 1. Authorize your Woocommerce store on CJ; 2. Choose one product and click List on the product page; 3. Edit the listing and pricing information, then click List it Now. 3. You can find the product in the Listing Records modules. Please feel free to consult our agents in our Chatroom for any suggestions regarding your experience in our system or services.
How to Add Read/Write Permission for WooCommerce?
883
2 min article
The common reason for WooCommerce failed listing lies in the access type of API keys. When the listing failed and it gives an error about Read/Write permission, please try to add a new Rest API key and authorize the Read/Write permission. Here are the basic steps: 1. Go to your WooCommerce Dashboard > Settings; 2. Select Advanced and click REST API > Add key; 3. Select a level of access for this API key — Read/Write access. Here are specific steps: 1. Go to your WooCommerce Dashboard > Settings. 2. Select Advanced and click REST API > Add key. 3. Fill in the description, select the user and select a level of access for this API key — Read/Write access. When the API keys are generated, you need to paste them to CJ's Authorization page and click "Authorize." Then, you can choose to list CJ products to your store or connect your existing items with CJ items. Please feel free to contact our online agents if you have any other questions.
How to Connect WooCommerce by OAuth Plugin?
21924
5 min article
WooCommerce can be well-integrated with CJ, and you're allowed to authorize your store on CJ by default. Moreover, it's viable to authorize your store with OAuth Plugin. After the authorization, you'll be able to list products to your store and import orders to CJ. The main steps of the authorization are: 1. Find the OAuth Plugin on WooCommerce Admin and install it; 2. Add the new application under Users and fill in the application information; 3. Copy Client Key and Client Secret and paste them to CJ; 4. Generate the verifier code; 5. Paste the verifier code to CJ and complete the authorization. 1. Log into your WordPress admin > Plugins > Add New. Then install the OAuthin Plugin by searching the keyword "OAuth 1.0a Server” > Install “WordPress REST API – OAuth 1.0a Server” > Activate. 2. Go to Users > Applications > Add New "1.0a Server” > Activate. Then fill in the application information, including Consumer Name, Description, and Callback. And the Callback must be "https://cjdropshipping.com/". Finally, remember to save the information you've filled in. 3. Copy the Client Key and Client Secret, then paste them to CJ. Then, go to the authorization page of WooCommerce on CJ. Click Add Store> OAuth Plugin > fill in the required information > Next. And then an authorization URL will be generated. 4. Log into your WooCommerce account > Authorize > Generate a Verifier Code. 5. Copy and paste the Verifier Code to CJ to complete the authorization. Then you will see your WooCommerce Store in Authorization > WooCommerce. If there is any uncertainty, please feel free to contact our agent.
The Common WooCommerce Store Issues and Solutions
5728
3 min article
WooCommerce is one of the most important cooperated platforms, and WooCommerce customers are highly valued on CJ. But sometimes WoomCommerce issues arise one after another and make you confused and crazy. Given that, we offer references for you about a series of common WooCommerce issues. Three parts are concluded: 1. Authorization issue; 2. Listing issue; 3. Order syncing issue; 1. Authorization issue; (1) The "www" cannot be missed if it is part of your domain name. You must put it on when you are authorizing your Woocomerce store. But it is not necessary if your website domain doesn't begin with "www". "https://" must be removed. (2) Read/Write permission is incredibly important. You are supposed to give read and write permission to CJ. And CJ will offer better service for you. You need to visit the CJ system and reconnect if you only allow single Read or Write permission. (3) Correct "key" and "secret" are necessary. Sometimes, you got the "Authorize Failed" information. Simply, you fill in the wrong "key" and "secret". Please double-check it. (4) Only HTTPS is supported. When authorizing the store, it will first visit the web which begins with "https", so it is recommended to upgrade the site to "https". (5) Incorrect URL or "Plain" permalink. You need to use the right URL on WooCommerce. Click Settings > Permalinks > Common Settings. Then choose a new one. It always works. Plain is a default setting and you need to change to others. 2. Listing issue. (1) "Invalid or duplicated SKU" Issue/"UGS non valide ou dupliqué". Normally, it is out of the existing products in your store. They share the same SKU. Please check if the product is existing or not, you can choose to delete or keep it. (2) Too Many Variants. You may list failed if you choose too many variants. You can choose a few variants and list them to your store. Then, edit them in your store. (3) "Sorry, you cannot list resources." It's because you deleted the API from your WooCommerce admin and we can't access your store. You can reauthorize your store to solve the problem. (4) "Please ensure there is enough space in your WooCommerce media library before listing again." Please check if it's possible to increase the memory of your media library. (5) "There has been a critical error on this website. Please check your site admin email inbox for instructions." Please refer to this tutorial. (6) Rest API Access Fails with 404 (Access wp-json). Please refer to this tutorial. (7) “Invalid image: Specified file failed upload test.” Or Create platform product failed [#18 is an invalid image ID.] Please try to change the host server in WooCommerce. (8) 403/443 failed to respond. Or "[happen data error exception, message=[response error=[Just a moment...]]])" Please add the CJ IP address to the white list or turn it off if you have set any protection for your website. 47.254.74.208 47.88.4.204 47.254.34.239 (9) "Create platform product failed [Invalid image: The uploaded file could not be moved to wp-content/uploads/2023/07." Please refer to this tutorial. 3.Order syncing issue; The most common issue comes when you start to sync orders. You may have orders on the WooCommerce store, but you cannot find the same order on CJ. We have solutions for it. Please do exactly as follows: (1) Check if you have authorized the right store or not. We cannot sync your orders if you don't authorize your store to CJ. After authorization, CJ can move on and sync orders. (2) Check if the products have been connected to CJ or not. Only by having a connection with CJ can we fulfill the products and orders. (3) Check if your orders are available to be fulfilled. Orders should be processing and with Shipping address. Otherwise, you are supposed to change the order status on WooCommerce. Then, CJ can automatically sync your orders. All current issues about Woocommerce stores are listed here. That may not include everything you may encounter. With any other doubts, feel free to contact us.