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Refund Resend Return Policy

This refund policy is to be used as a resource by drop shipper that works with CJDropshipping.com.

CJDropshipping.com will provide a full refund for any for the following cases:

1. Delayed Orders: Orders No Found, In transit, Pending, Expired with more than 45 days (counting from the date you send the payment to CJDropshipping.com) for the USA and 60 days (except some countries that used China Post Registered Air Mail, please check the shipping for China Post Registered Air Mail here) for rest of the world if:

– A customer has sent complain (Through PayPal Dispute or other Gateway, e-mail, etc.)

– You have checked the tracking number and it doesn’t show any move or information.

– Sometimes, the order had arrived at the nearest office to the buyer and make it pending delivery because of the incorrect or unclear address. You will need to ask your buyer to go to the post office for delivery.

>>You Need to Operate on CJDropshipping.com:

Open dispute on CJ APP

– Screenshot of customer complains or e-mail stating they haven’t received the order.

2. Damaged Orders: CJDropshipping.com will provide a full refund/replacement if:

– Orders arrived damaged.

– Order arrived damaged but the customer doesn’t want the replacement to be sent.

– For electronic products, drop shipper should open the dispute in 7 days after received.

>>You Need to Operate on CJDropshipping.com:

Open dispute on CJ APP

– Photos of the damaged item to prove damage.

– Screenshot of the e-mail or dispute received.

>> The products might need to be returned to CJ if our Dispute Operation Team asks for a return on the After Sales Service Center.

3. Bad Quality: CJDropshipping.com will check most of the items before shipping them out, but sometimes the buyers still complain about products received.

– Imperfections such as bad sewing, incorrect size/color, parts missing, not working etc.

>>You Need to Operate on CJDropshipping.com:

Open dispute on CJ APP

– Photos of the items received from buyer to prove imperfections.

– Screenshot of the e-mail or dispute received.

>> The products might need to be returned to CJ if our Dispute Operation Team asks for a return on the After Sales Service Center.

>> For parts missing, CJ only accepts resend it instead of the full refund.

4. Delivery Countries Limits: Because of international shipping method ability limits, some of the shipping countries is pretty hard to be delivered.

CJ will not accept any dispute about delivery once order dispatched if ship to countries below:

<<Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Mexico, Brazil, Paraguay>>

You can still open a dispute with reasons except for delivery as usual.

>>You Need to Operate on CJDropshipping.com:

Open dispute on CJ APP

– Photos of the items received from buyer to prove the complaints.

– Screenshot of the e-mail or dispute received.

5. Shipping Method Limits: Some shipping methods will be untrackable when orders arrived at some Countries, State, City, CJ will not accept any dispute when you choose shipping method and ship to the limit countries. And CJ will not recommend you to use those shipping methods when delivery countries are limited

China Post Registered Air Mai: The USA, UK, Canada, Australia, France, Germany, Brazil etc.

HKpost: The USA, UK, Canada, Australia, France, Germany, Brazil etc.

DHL: Remote address will charge additional cost, we will contact you once found it.

Volume Exceed Product: Some products are much big than its weight, and freight company will charge the shipping based on volume instead of weight. Normally the orders weight over 2kg and volume exceed will have this issue. We will have to charge you by the volume for shipping cost once we find it.

As the international shipping method developing, the limits will be released in the future, we will change this rule if we have a chance.

You can still open a dispute with reasons except for delivery as usual.

>>You Need to Operate on CJDropshipping.com:

Open dispute on CJ APP

– Photos of the items received from buyer to prove the complaints.

– Screenshot of the e-mail or dispute received.

6. The dispute which is not CJ faults: CJ will not accept any disputes that buyer received with reasons as below, because the description is defined by drop shippers’ end and CJ will ship the correct products that most of your customers like it, and also it is approved by your end.

– The buyer does not like it.

– The description is not real.

– Products smell unusual.

– The buyer ordered wrong items or SKU.

– The shipping address provided incorrectly.

7. Products returned to CJ warehouse: 

– Normally CJ will not suggest returning products to our warehouse, because the international shipping is high and take at least 3 months to arrive CJ China Warehouse. Most them will be lost during the return. Also, most of the returned products will be damaged on the way. Please do not ask your buyers to return the products to CJ USA Warehouse. CJ USA Warehouse does not accept returns.

CJ can accept the returns if you put the products to your private inventory once we received.

If you indeed want your buyer to return the products, please follow this steps: How to return products to CJ warehouse. Please note CJ will only put the products to your inventory and will not refund for it. This private inventory will be automatically used and reduce the product cost for your next order.

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