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  • 1、What about the tax and why do you put a lower value on a package?

    First of all, everything shipping from one country to another country has to declare the value.

    Every country has different taxing standards. The price of the package is lower than the real price in order to avoid the tax effectively. For example, the price of the Customs Declaration showed above is $2.10, but it is far lower than the actual price. 

  • 2、Can your packages not show Chinese information, "Made in China", or "Ship from China'?

    There's only one way to avoid the Chinese information on the packages -- shipping from our overseas warehouses (US warehouses, Poland warehouse). Any packages shipped from China need to show origin place on custom labels during custom clearance.

  • 3、What's the difference among 'source', 'list', and 'connect'?

    List means products are prepared with details, like prices, shipping methods, etc. They can be listed to your store with a click.

    Source refers to products from our cooperated factory. They do not have details, such as inventory, size, variants, weight, etc. We need to contact partners for them, then products will be updated to "Listable products".
    Connect means the match between products in your store and the ones on our platform.

  • 4、Can you buy and ship the items in Taobao or 1688 for us?

    Yes, we can. Normally we will add 5%-15% of the extra price on the 1688 product price as margin and processing fee. Then, we will calculate the shipping cost by using our Shipping Calculator. So our final price will be product price + shipping cost. Please check this tutorial on how to post sourcing requests to us: Post Sourcing Request

  • 5、What is an oversized product?

    Oversized products, also named light goods or measurement cargo, refer to large but lightweight packages. The actual weight and volumetric weight are different, so it will cause a difference in the shipping cost.

    Basically, volumetric weight (KG) is generated by the formula: length* width* height (centimeter) / 6000.  

  • 6、Do you have the license to sell all the products?

    Maybe you have mistaken CJ as the supplier of all the products on our site which are provided by suppliers all over the world - most of them are from China. 

    What CJ does is find different suppliers and different products and provide shipping services. 

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  • 7、Can I please have a quotation of listed products?

    This is how it can be done here at CJ:

    You can find the price and shipping details on the product page by searching with keyword(s). Here's a tutorial to find your way around all the products on our website.

    If you cannot find your desired product on CJ, you can post a sourcing request

  • 8、Can I combine orders for the same destination?

    Yes. 

    You can combine orders before payment when your customer places two or more orders and wants to receive them in one package to save shipping cost:
    1. Select the orders you want to combine;
    2. Check order information carefully;
    3. Check it in Imported Orders.

    Find more details here: How to Combine Orders on CJ for the Same Receiver?

  • 9、How to import products from CJ to Squarespace?

    1. Find the product and click "List";

    3. Add tags and edit your store price based on CJ product and shipping cost;

    3. Click "List it Now". 

    Check for detailed steps: How to list products to Squarespace?

  • 10、How to pay for my orders that are synced from my sotre?

    The steps are:

    1. Go to My CJ > OrdersImported Orders;

    2. Check the shipping information > select your orders > click Add to Cart > click Submit > select a payment method and pay.