For your assistance, there are 3 ways to contact the CJ staff including live chat, email and tickets. Based on your specific needs, you can now open tickets in Ticket, Chatroom, Orders Fulfillment, and Sourcing. This article is about how to submit and reply to a ticket. Go to MyCJ > Ticket; Click "Submit Ticket" to specify your issue and/or write a message. Check the replies and rank our service.   1. Go to MYCJ > Ticket to submit a ticket.   2. Click "Submit Ticket" to specify your issue and/or write a message.   Refer to: How to submit a ticket for fulfilled orders? How to submit a ticket for sourcing requests? How to submit a ticket in the chatroom?         Note: Providing the information below will be critical for our customer support to identify and solve your problem while your detailed and clear description will always be highly appreciated. 1. About products: SKU 2. About orders: Order numbers or tracking numbers 3. Errors in online operations: Screenshots or the URL of the interface 4. Complaints: Description of the event and relevant pictures   The difference between CJ Ticket and CHAT: The Chatroom provides 24/7 online service while tickets and emails will only be handled at 9:00 - 18:00 (GMT+8), Monday to Friday, and will be replied to within 1 working day.   Please feel free to contact our online agents anytime.

To make the sourcing result more satisfying, CJ opens an entrance to allow users to submit a ticket for all the sourcing requests in each status, including pending, sourcing failed, or sourcing succeeded.  It can also be a way to talk with our sourcing team, so they can help improve the result based on the type of issue or your message. We will introduce how to submit a ticket for sourcing requests and the difference. 1. Go to Service > Sourcing > Ticket; 2. Select type of issue and submit a ticket; 3. View the ticket status.   Note: There are different types of issues regarding the status of sourcing requests: a. Pending: You can open a ticket when you submitted a wrong sourcing request or didn't get a reply after a long time. b. Sourcing Succeeded: There is a list of issues that you may have after sourcing success, so you leave your message to our sourcing team. c. Sourcing Failed: When the sourcing failed, you can ask our sourcing team to source similar products.   *For each sourcing request, you can choose to send a copy to the chatroom for a premium processing service or not.   All your tickets, including tickets for sourcing requests and orders, will be displayed in MYCJ > Ticket.   Should you have any questions or uncertainties, please feel free to contact our online support.

CJ is now compatible with Nuvemshop and you can add products easily by listing products from CJ to your store directly.  Join us now to grow your business and gain profits if you are one of the dropshippers, not least when it comes to customers from Latin America. To list a product, you need: 1. Authorize your store; 2. Choose a product; 3. Click "List it Now"; 4. Check the product from your store.   View the product status.   With any uncertainties, please submit a ticket or contact our online agents for 24/7 support.

Given that our user base is continually growing, as are orders, which results in a longer wait for us when we query the orders, we chose to archive orders that placed a long time ago. We would like to show you some changes that we made so you don't get lost while searching orders. Here are the changes: 1. The Default query time range for Store Orders: Orders created within 3 months.   2. Orders created for over 3 months under Awaiting Payment will be archived. 3. Orders created for over 6 months under Closed will be archived. 4. Orders will be archived 15 days after being closed. You can still search them using the CJ order number or the store order number.   If you want to search archived orders, what can you do? 1. Search with the specific order number. 2. Export orders to Export List.  You could export orders from "Store Orders".   Please do not hesitate to submit a ticket, write to our customer support (support@cjdropshipping.com), or consult an online agent in the chatroom if you have any questions. 

  Install CJ Google Chrome Extension for sourcing on 1688, Taobao & AliExpress. Install the extension: Google Chrome Extension Find the tutorial: How to Use CJ Google Chrome Extension for 1688, Taobao Dropshipping? Note: Please be make sure you are logged in when using the CJ extension.   Please do not hesitate to submit a ticket, write to our customer support (support@cjdropshipping.com), or consult an online agent in the chatroom if you have any questions. 

Etsy is compatible with CJdropshipping now!  After authorizing your store, you can easily import products from CJ automatically including the description, title, price, etc. For new dropshippers, it will bring great convenience to add products. Here is a brief introduction: 1. Authorize your Etsy store; 2. Select a product; 3. Click "List it Now".   For specific steps: 1. Authorize your Etsy store by My CJ > Authorization > Etsy; You allow CJdropshipping to get your account name, email address, sales, order information for order fulfillment.   2. Select a product; You can select products as your niche or what you want to sell. The estimated shipping time and cost will also show when you select a destination country.   3. Click "List it Now". You need to add product tags and set your store price based on the estimated shipping cost of the destination country.   With any uncertainties, please submit a ticket or contact our online agents for 7/24 support. Register

Magento empowers thousands of retailers and brands with the best eCommerce platforms and flexible cloud solutions to rapidly innovate and grow.  CJ is now compatible with Magento and you can add products easily by listing products from CJ to your store directly.  To list a product, you need: 1. Authorize your store; 2. Select a product; 3. Click "List it Now"; 4. Check the product from your store.   Detailed steps: 1. Go to Authorization > Magento > Add Store. You are required to enter your full domain, admin username and password to complete the authorization.   2. Select a product. Before you list a product, you may need to know what kind of products you want to sell. You can decide to list it or not on the product page.   3. Click "List it Now". On this page, you need to add product tags and set your store price based on the estimated shipping cost of the destination country.  *The product title can be no longer than 80 characters for magento. 4. Check the product status from your store by Magento > Category > Products.  You can go to Details Page to edit the product name, tax, price, categories, and other information.   With any uncertainties, please submit a ticket or contact our online agents for 7/24 support. Register

Running a Temu store successfully requires meeting Temu’s strict fulfillment time requirements.   This tutorial will guide you through the process of connecting a CJ warehouse to your Temu store so that your inventory and orders can sync correctly and your listings meet Temu’s standards. *Currently, only the U.S. warehouses (U.S. region) are available for the Temu store connection in CJ.   Step 1: Set the Warehouse Address in Your Temu Store (U.S. Region)     Note: CJ does not verify the address contact details. You may enter the information as per Temu’s requirements.   It’s recommended to provide complete details to meet Temu’s listing standards.     Step 2: Connect the Warehouse in CJ Inventory Sync Settings       *Warning: If the warehouse connection is incorrect, your inventory data may become inconsistent between CJ and Temu.     Step 3: Configure Inventory Sync Rules   Temu requires that the listed SKU inventory quantity must be greater than 2. If the inventory quantity for your chosen stock type is less than 2, your listing will fail.   Example: If you choose Private Inventory but only have 1 unit in stock, the listing will fail.   Error message: "Inventory check failed: At least one SKU must have an inventory greater than 2."   *Note: Currently, "Do Not Sync" inventory settings are not supported for Temu stores.     Please feel free to submit a ticket, write to customer support, or consult an online agent in our chatroom for any further questions.

Wix helps users to create a  professional website and customize their store.   CJ is now compatible with Wix and you can add products easily by listing products from CJ to your store directly.  To list a product, you need: 1. Authorize your store; 2. Select a product; 3. Click "List it Now"; 4. Check the product from your store.   Detailed steps: 1. Go to Authorization > Wix > Add Store. You are required to enter your full domain, admin username and password to complete the authorization.   2. Select a product. Before you list a product, you may need to know what kind of products you want to sell. You can decide to list it or not on the product page.   3. Click "List it Now". On this page, you need to add product tags and set your store price based on the estimated shipping cost of the destination country.  *The product title can be no longer than 80 characters for Wix.   4. Check the product status from your store by Wix > Store Products > Products.   In some cases, product listing can be unsuccessful, here we list some situations and respective solutions for your reference. Reasons: 1. “Wix API Error requirement failed. product options choices description must be unique.” 2. variants with three or more attributes colon, size, etc. ) cannot be listed due to the restriction of Wix.   Suggestions: 1. Products containing the same attribute cannot be listed. You may manually list them or click "Edit Before Listing". 2. Products containing three attributes cannot be listed. You may manually list them.   With any uncertainties, please submit a ticket or contact our online agents for 7/24 support. Register

When you realize your Paypal account has been limited, you need to figure it out and get your account back. Here is some knowledge that can help you: What are account limitations;  Why are limitations placed on an account; Proofs required to get an account back.  For the purposes of protecting the accounts of both the sellers and the buyers, Paypal Account limitations are temporary restrictions for a specific account that could prevent withdrawing, sending, or receiving money. You might have done nothing wrong to have the limitations on your account.  Paypal will temporarily suspend or limit your account due to certain reasons and you'll be required to upload files or proofs to get your account back. The reasons may be: a. An unauthorized access to your account. b. Certain activity of your account not being compliant with regulatory requirements. c. The number of claims and chargebacks related to your account. d. Unusual(sudden or rapid) changes on your products on sale or sales volume. Certain functions including payment and withdrawal will not be reinstated until proofs such as "A photo ID, Your business information, Business Receipt from Supplier, Proof of Fulfillment" are provided.   To get your account back, certain information can be provided by CJ (see attachments) for your proof. 1. Dropshipping Agreement Refer to: Downloadable dropshipping agreement for dropshippers. 2. Receipt from Supplier We provide a receipt template with the CJ logo, including SKU, product name, quantity, unit price, etc. You can fill in it as your per order. If the product information is not required, you can directly get the invoice from "Orders > Store Orders-All > Invoice".   3. Proof of Fulfillment "Proof of Fulfillment, named Shipping Label on CJ, is online or physical documentation from a shipping company that includes the following information: a. The shipping date of the item.  b. The recipient's address, showing at least the city and state, or city and county, or zip/postal code (or international equivalent).  c. The address information on your shipping receipt must match the address on the "Transaction Details page." For shipping labels, you can get them for processing/dispatched/completed/closed orders.   Attachments: Drosphipping Agreement Cooperation Agreement Purchase Receipt Please do not hesitate to submit a ticket, write to our customer support (support@cjdropshipping.com), or consult an online agent in the chatroom if you have any questions.