If you have an eBay store connected with CJ and are struggling with listing products, you may need to read this article. To list products to your eBay store, certain restrictions set up by eBay have to be met. Below please find the possible situations and suggestions to the failures during the listing. 1. Account type. 2. Exceed the limitation of quantity or the listing amount. 3. Payout methods setting. 4. Category issues. 5. The International Selling Agreement has not been accepted. 6. Actions that are in violation of eBay policy.  7. Information missing. 8. Insufficient variant information. 9. eBay doesn't allow products with the attribute "Quantity" to be listed. 10. Incorrect image form. 11. Store not found or authorization failed.   1. Account type. How to check your account type? Go to My eBay > Account Settings > Account > Personal Info       Please make sure the account you're using is a business account. If your eBay account is a individual account, then it's not allowed to list products from CJ.   2.Exceed the limitation of quantity or the listing amount. You could see the listing limits and the listing amount on your listing page. Please make sure they are sufficient for you to list products to your eBay store.  To be more specific, if it shows 2 items left to list on eBay, it means you could list 2 variants in total. If it shows $25, it means you could only enter $25 in total for all variants.      You may encounter the issue that "Items Left to List on eBay: 0" or "Amount limit: 0". It would result in a failure in the listing. In this case, you could try to increase Listing Quantities on eBay.   Where to check your Monthly listing limits? Go to My eBay > Selling > Overview > Monthly limits     3. Payout methods setting. If you haven't set up your payout methods on your eBay store, please finish the setting in your eBay administration first.     4. Category issues. Corresponding categories for products will be selected automatically while listing. However, under some circumstances, some categories are not available for some products (variants) with certain sites.  For example, only a few categories such as Clothes & Accessories are available on the Hongkong site. In this case, you could either try different categories manually (sometimes the available category might not be precisely related to the product attribute.) or list the product by adding an automatic connection(you would need to manually add the product in your store first).    5. The International Selling Agreement has not been accepted. Certain items cannot be listed if you have not accepted the International Selling Agreement. In this case, please consult eBay customer service for further instructions.   6. The title or description may contain improper words, or the listing or seller may be in violation of eBay policy.  Please find more information in the eBay platform policy and make sure relevant information/content is in compliance with the policy.   7. Information missing. You can either consult eBay customer service to figure out what these codes mean or reconnect your eBay store and try to list again.   8. Insufficient variant information. Please make sure to fill in all the requisite information beneath the popup.     9. eBay doesn't allow products with the attribute "Quantity" to be listed.       10. eBay security policy only allows HTTPS resources in listings. It means the picture format of the product is incorrect. Please have your agent contact our engineers to fix it.     11. Store not found or authorization failed. The store you have chosen is in abnormal status, please check your store status before reauthorizing your store.     Please feel free to talk to us in our chatroom with any confusion.  

For orders placed on CJ, we will not put any invoices in the packages. However, CJ gives the option to generate the invoices for a bulk CJ order or orders during a period.  After adding the consignee information, you could select the way you need to get the invoices: Add invoice address; To generate invoices for a bulk CJ order: a.  Go to Store Orders > All; b. Find the order > Action > Click "Invoice" > Download. To generate invoices for orders during a period. a. Go to "Wallet > Billing History" and choose the start and end date. b. Click "Generate Invoice."     Add invoice address Go to My CJ > Profile > Invoice Address > Add new:     To generate invoices for a bulk CJ order: a.  Go to Store Orders > All; b. Find the order > Action > Click "Invoice" > Download. If you choose to declare with CJ's IOSS ID for EU countries, the VAT and CJ handling fee will also be displayed on the invoice.   To generate invoices for orders during a period of time. a. Go to "Wallet > Billing History" and choose the start and end time. b. Click "Generate Invoice", and the invoice containing orders during a certain time will be generated. That's all about the invoices. If you have any doubts about it, please contact us in the chatroom.

For your assistance, there are 3 ways to contact the CJ staff including live chat, email and tickets. Based on your specific needs, you can now open tickets in Ticket, Chatroom, Orders Fulfillment, and Sourcing. This article is about how to submit and reply to a ticket. Go to MyCJ > Ticket; Click "Submit Ticket" to specify your issue and/or write a message. Check the replies and rank our service.   1. Go to MYCJ > Ticket to submit a ticket.   2. Click "Submit Ticket" to specify your issue and/or write a message.   Refer to: How to submit a ticket for fulfilled orders? How to submit a ticket for sourcing requests? How to submit a ticket in the chatroom?         Note: Providing the information below will be critical for our customer support to identify and solve your problem while your detailed and clear description will always be highly appreciated. 1. About products: SKU 2. About orders: Order numbers or tracking numbers 3. Errors in online operations: Screenshots or the URL of the interface 4. Complaints: Description of the event and relevant pictures   The difference between CJ Ticket and CHAT: The Chatroom provides 24/7 online service while tickets and emails will only be handled at 9:00 - 18:00 (GMT+8), Monday to Friday, and will be replied to within 1 working day.   Please feel free to contact our online agents anytime.

We have updated our CJ Chrome Extension to integrate into Shopify stores. Its new feature allows you to check the status of your orders with CJ and receive the tracking numbers automatically. To install this extension, please check our previous post: How to Use CJ Google Chrome Extension for 1688, Taobao Dropshipping  In this article, we will introduce: How to sync order status to Shopify; How many order statuses there are; How to update the extension.  Sync Order Status to Shopify After installation, please remember to log in with your CJ account and refresh the page to enable it. Then you will see the changes when you view your Shopify order list.   Introduction of Order Status Now, we would like to introduce the possible status of your orders to you. New Orders in CJ: Orders are initially imported to CJ. CJ Received: Orders are added to your CJ dropshipping cart. Pending Payment: Orders need to be paid. Deleted: Unpaid orders have been canceled but still can be retrieved. Deleted Permanently: Canceled orders cannot be retrieved anymore. Wire Transferring: Payment through wire transfer has not been received. Paid: Payment for your orders has been received. Tracking numbers for your orders will be generated and updated in your Shopify store. Meanwhile, we are preparing for your orders. Refunded: Payment for your orders has been refunded. Pending Shipment: CJ is waiting for the arrival of the products from the supplier. Processing: CJ is searching and verifying for your orders in our warehouse.  Dispatched: Packages have been shipped out already. Closed: Due delivery time of your packages has been passed for at least 7 days. Disputes on these orders will not be accepted. Update the Chrome Extension For customers who have already been using CJ Chrome Extension, you can do it manually if the update does not happen automatically. Here is the process: Step 1: Click "Manage Extensions" and find "CJDropshipping."   Step 2: Turn on Developer mode and Click "Update." When the update is finished, it will pop up a hint like "Extensions updated."   Hope what we've been doing really benefits you. Should you have any problems, please contact your agent at any time to get a quick reply.

CJ provides the Print on Demand service to offer an alternative to sell your unique products, among various types of which, lasering is a popular one. For it can create flawlessly designed marks adhering to your requirements.     Here we introduce:  1. What is Laser Engraving? 2. What are the advantages of  Laser Engraving?  3. Logos: Company Logos and Custom Logos.    Check the video and instructions below:      1. What is Laser Engraving? Laser Engraving is the practice of applying lasers to engrave objects. This kind of technique does not entail inks, nor does it use tool bits that contact the engraving surface and make it worn out.  Besides, the laser acts like a pencil, the beam emitted from which allows the controller to trace patterns onto the surface. It is worth mentioning that different patterns can be engraved by programming the controller to traverse a particular path for the laser beam over time. The speed of the beam moving across the material is also considered in creating engraved patterns. Changing the intensity and spread of the beam enables more flexibility in the design.                    2. What are the advantages of  Laser Engraving? a. The application scope is wide. Laser engraving can be applied to all but every material, ranging from bamboo, metals, plastic to stainless steel, and so forth. b. You can design the patterns that you want to add to the product with total flexibility. c. The machine is intelligent enough to follow your command to create a flawless and unique pattern that belongs to you. d. During the process of engraving, the pattern is smooth and beautiful. With no harm to the surface of the product itself and the material texture. e. The engraved mark can increase the influence of both the product and your store, which helps to expose your store to the public. Thus attracting as many customers as possible.   3. Logos: Company Logos and Custom Logos. We can engrave your company or personal logo. There is a charge to turn your logo into a proper vector image for engraving and this is a service only available through our Head Office. However, once we have your logo "on file." it can be engraved again and again on any of our products. We also offer personal logo designs to meet customers' special requests.  Contact Us

CJ Dropshipping is a comprehensive website to help every dropshipper from start to success. We provide services including product sourcing, warehousing, order processing, and shipping.   Here are some main features and advantages of CJ:   1. Free website for use and source; 2. Abundant products with various types and ship worldwide; 3. Connected with the most commonly used platforms, including Shopify, WooCommerce, eBay, among other website;4. Provide sourcing service to meet your requirement for products;5. Offer customized package and POD products to build up your brand;6. 24/7 custom service and online agents to provide assistance to your business;7. 8 warehouses and fast shipping worldwide.   Reviews from other websites: a. Facebook group:     b. Facebook page:   c. Shopify App Store:       d. Other review platforms:       Contact Us

You can post a sourcing request if you cannot find your desired products or matched results for your store products, which is one of the most vital services CJ can provide. Once successfully sourced, you can connect and list the sourced result to your store. Sourcing requests will be handled within 24 hours.   You can post sourcing requests： 1. From CJ homepage to Sourcing; 2. Via Chrome Extension on Taobao, 1688, and AliExpress.    Sourcing requests can be posted for    1. Store Existing Product; 2. Individual Product.       You can post a sourcing request by: 1. Click Source > Sourcing on the homepage, you can post sourcing requests for Store Existing Products or Individual Products;     2. For products from Taobao, AliExpress & 1688, you can post a sourcing request in a much easier way with CJ Chrome Extension. For more details, please find:  How to Use CJ Google Chrome Extension for 1688, Taobao Dropshipping? How to Transfer My Products from Aliexpress to My CJ Account?    3.We offer a function that can automatically generate sourcing requests for your disconnected products from your Invalid Orders to help you speed up your fulfillment.      Here are the specific steps for posting sourcing requests from the CJ homepage or My CJ: After clicking the 'Post Sourcing Request' button, you can choose to source for Store Existing Product/Individual Product. 1. Store Existing Product: The product already exists in your authorized store but there is no matched result found on CJ.        Select store > Sync > Choose Product Tag > Select Product (multiple selections available) > Submit to post sourcing request for your store products.   2. Individual Product: You can also post a sourcing request for a product unable to be found in neither your store nor CJ.      *Target price means the price you're willing to pay for the sourced product. *Product URL is required, and a link from Taobao, AliExpress, or 1688 is more likely to lead to sourcing success.   Sourcing Status: You can check the status of your sourcing requests.     Note: Below is the sourcing limits for users of different levels. You can post 5 sourcing requests at most every day as a new CJ user. The user's level will be upgraded by the order amount you placed.    LV1 users can post 5 sourcing requests daily. LV2 users can post 10 sourcing requests daily. LV3 users can post 20 sourcing requests daily. LV4 users can post 50 sourcing requests daily. LV5 and VIP users have no limits on sourcing requests   Contact us for any further questions.