To provide a smarter and more efficient user experience, CJ has upgraded its homepage and global navigation. This update focuses on improving usability, simplifying CJ workflows, and helping you manage your business more easily. With the new layout, you can quickly access key information, explore opportunities, and improve your daily operations.   Outline   New Homepage Overview Service Module Upgrade (Subscription System) Sub-account Entry Update Left Navigation Menu Updates   1. New Homepage: Your Business Dashboard     After logging in, you will see a new homepage, which replaces the previous product page. This homepage works as a central dashboard, bringing together important information in one place:   Account Information: View your account status and important reminders Agent Section: Check your assigned agent and communicate efficiently Data Overview: Monitor key store performance metrics My Tasks: Manage fulfillment tasks and notifications Ranking: View platform rankings and trends CJ News: Get updates on announcements, events, and market insights Product Recommendations: Discover trending and recommended products   2. Service Module Upgrade: Subscription-Based System     The Services module has been upgraded to a subscription system, making it easier to manage.   Existing users: All services are already subscribed by default New users: The system automatically subscribes you to 3PL Fulfillment (this cannot be canceled) You can unsubscribe from other services in their respective pages if needed   3. Sub-account Entry Update     The sub-account management entry has been moved. You can now manage sub-accounts under Settings. This allows you to manage permissions and accounts in one place more efficiently.   4. Left Navigation Menu Updates     The left navigation menu has been redesigned to improve usability and structure.   Key Updates   1. Renamed Menus   Dashboard → HomeNow serves as the homepage entry Find → SourceFocused on product discovery Products → My ProductsCentralized product management My Products → Added ProductsUsed to manage the products you have added Profile → SettingsFor account and sub-account management   2. New and Improved Menu Structure   BrandsA new submenu for brand-related content SourcingIncludes options like: By CJ By 1688Supports multi-platform sourcing CommunityA new section including: Agents Mentors Elites   3. Menu Grouping Optimization   Custom Packaging and CustomizationNow grouped under My Products Order FulfillmentAdded as a submenu to organize fulfillment-related features 24h FulfillmentNow located under 3PL Fulfillment CJ Prime and Shipping CalculationMoved under My CJ Recent ActivityNow combines: Browsing history Product records Video records   4. Clear Order Function Separation   A divider has been added to separate: Pre-sale features After-sale / order-related features This helps you find order functions more quickly.   Conclusion   With this update, CJ provides a more structured and user-friendly interface. The new homepage and navigation help you: Access key information faster Manage your business more efficiently Explore more opportunities within the CJ ecosystem If you have any questions or suggestions, feel free to contact CJ support. We will continue improving the platform to support your business growth.

To successfully sell products on Shopify, each product must be linked to a Delivery Profile, which defines how shipping fees are calculated and charged to customers. Without a Delivery Profile, products may appear as unavailable or unsellable on your store. Due to Shopify’s latest policy updates, CJ now supports centralized management of Delivery Profiles for Shopify stores. This helps simplify shipping configuration and reduces the risk of products becoming unavailable because a Delivery Profile was not properly linked. This guide explains how to enable CJ-managed Delivery Profiles, how to configure shipping rates, and how to ensure your products are correctly associated during listing.   Overview: Why Delivery Profiles Matter   After a product is published to Shopify, the CJ-created location must be associated with a Delivery Profile.A Delivery Profile can be understood as a shipping template that determines how much customers pay for shipping based on regions and rates.   Previously: Delivery Profiles were created and managed directly in the Shopify admin Sellers had to manually link CJ locations to the correct Delivery Profile Now: CJ can manage Delivery Profiles on your behalf This provides a more consistent and error-free shipping setup, aligned with Shopify’s latest requirements   Step 1: Store Delivery Profile Master Switch   In the CJ system, you will find a Delivery Profile switch in the Shopify store list.     Switch Rules Explained Stores created after Jan 19, 2026 (20:00 Beijing Time) The switch is enabled by default It cannot be turned off Delivery Profiles must be managed by CJ Tooltip message: According to Shopify's latest policy, newly authorized stores require the application to manage the Delivery Profile itself, and disabling it is not currently supported. Stores created before Jan 19, 2026 (20:00 Beijing Time) The switch can be enabled or disabled manually If the Switch Cannot Be Enabled If the switch is disabled and cannot be turned on: You need to reauthorize your Shopify store After reauthorization, CJ will gain permission to manage Delivery Profiles Tooltip message: You need to reauthorize the store to enable this switch. Please reauthorize. If the switch can be toggled freely, your store already has Delivery Profile management permission.   Step 2: Managing Delivery Profiles After Enabling the Switch Once the master switch is enabled, CJ can maintain shipping configurations for your Shopify store.   Step 2.1: Access Delivery Profile Management Go to:Action → Store Delivery Profiles Click Sync the latest Delivery profiles to fetch the most recent data from Shopify Delivery Profiles created directly in Shopify can be viewed but cannot be edited in CJ at this time   Step 2.2: Add a New Delivery Profile Click Add Delivery Profile to create a new shipping configuration.   Scenario 1: No Delivery Profile Linked to a CJ Location If the system detects that a CJ-created location is not linked to any Delivery Profile: A dialog will appear asking whether you want CJ to automatically create a free-shipping Delivery Profile     If you click YES: CJ will generate a Delivery Profile for all store markets Shipping price will be set to 0 You will be asked to confirm After confirmation, the profile will be created and synced to Shopify automatically     Scenario 2: Manual Delivery Profile Setup     If you choose “No, I need to edit it myself”, you will enter the manual configuration page. You can configure: Profile Name Included Locations Must be CJ-created locations One location can only belong to one Delivery Profile Shipping Regions Select from all countries available in your store’s markets Regions can be grouped for easier management   Click Next Step to continue. Step 2.3: Configure Shipping Rates The system will prompt: This location only supports flat-rate shipping at the moment (precise rate calculation will be supported in the future). Do you want to continue?     Click Continue to proceed. On the configuration page: Enter a Custom Rate Name (visible to customers) Enter the Price Optional: Add weight-based conditions Weight unit: grams Weight ranges must not overlap If not enabled, the rate applies as a flat price After completing all required fields, click Confirm and Sync Platform.The Delivery Profile will be created and synced to your Shopify admin.     Step 3: View CJ-Managed Delivery Profiles in Shopify     You can verify the profiles created by CJ directly in Shopify: Shopify Admin → Settings → Shipping and delivery Here, you will see the Delivery Profiles maintained by CJ.   Step 4: Linking Delivery Profiles When Listing Products       Once the switch is enabled, associating products with a Delivery Profile becomes mandatory during listing. Single or Bulk Product Listing A Delivery Profile dropdown will appear on the product listing page If no Delivery Profile matches the CJ location: The dropdown will be empty A prompt will appear: No matching Delivery Profile found. Please add one in Store Delivery Profile Management. If a matching profile exists, it will be selected by default   Template Listing     When using listing templates: The system will check whether a Delivery Profile is bound to the template If not, the listing will fail with the error: The template lacks the Delivery Profile. Please edit the template to add it and try again. To fix this: Edit the template Bind a Delivery Profile Retry the listing   Summary Enabling CJ-managed Delivery Profiles helps Shopify sellers: Stay compliant with Shopify’s latest shipping policies Reduce listing errors and prevent products from becoming unavailable Simplify shipping configuration across multiple markets By following the steps above, you can ensure your products are always sellable and that shipping fees are calculated correctly.   If you need any help during the process, don’t hesitate to reach out to CJ online support. We’re here to assist you at any time.

1. Background   This tutorial explains how to configure TikTok US Shop platform logistics for your store on the CJ platform.Previously, only the East and West US warehouses supported TikTok platform logistics. Now, all CJ warehouses and supplier warehouses that support self-pickup are now eligible to use TikTok Platform Logistics.   2. Feature Overview   Other CJ warehouses and supplier warehouses now support Platform Logistics. The system adds configuration options to specify logistics brands and set logistics strategies when using platform logistics.   3. Store Settings    3.1 Configure Platform Logistics Strategy    Path: Authorization → Store List → Action → Logistics Type Settings       This configuration applies to orders that are imported as Platform Logistics orders.(Orders’ logistics type depends on settings in the TikTok Seller Center.)You can select which logistics brands to use, and if multiple options exist, define how the system chooses between them. Add a configuration option for Designated Logistics Brands at the store level. a. If you specify logistics brands such as USPS and FedEx, CJ will only select platform logistics from those options.Even if the warehouse supports other logistics brands, only the designated ones will be used. b If no brand is specified, the system will use the list of logistics brands supported by the connected warehouse to obtain platform logistics. c. The page provides a link to view which logistics brands each warehouse supports. Add Logistics Strategy Configuration Option 1: Price Priority – The system will select the logistics option with the lowest shipping rate. Option 2: Speed Priority – The system will select the logistics option with the fastest estimated delivery time.   3.2 Add Warehouses in TikTok Backend       Path: TikTok Seller Center → Orders → Fulfillment Settings → Warehouse Settings You can add new warehouses in the TikTok Seller Center. Warehouse address and information can be copied from CJ Store → Sync Settings.   3.3 CJ Warehouse Connection Configuration   Before:   Now:   Before: Other CJ warehouses and supplier warehouses did not support Platform Logistics and displayed an error message. Now: The message has been removed, and these warehouses now support Platform Logistics. Before: Each supplier warehouse could only be connected to one warehouse. Now: Supplier warehouses can be connected to multiple warehouses.   3.4 TikTok Backend Platform Logistics Configuration     Path: TikTok Seller Center → Orders → Shipping Settings → Delivery Settings If the store’s current mode is Seller Shipping, it means merchant's self-shipping mode.Click Switch Option and change it to TikTok Shipping, which represents using Platform Logistics mode.   3.5 TikTok Backend Order Processing     After the order is generated, its initial status is To Be Shipped. Do not purchase a label (shipping label) at this stage. Once the order is synced to CJ and payment is completed, the system will automatically purchase the label. If you purchase a label directly in TikTok Seller Center, the order will move to Awaiting Pickup, which cannot be synced into CJ (different from Temu platform logic).   4. Order Fulfillment   4.1 Logistics Validation During Order Confirmation     When submitting payment, the system checks whether there is an intersection among the following three lists: Available logistics for the order Logistics brands specified by the store Logistics supported by the connected warehouse If no intersection exists, the system will display an error message. The system will display all three lists (order, store, warehouse) for your reference, helping you identify the cause directly. If you wish to specify a certain logistics brand, you can configure it in Section 3.1.   Exception Scenarios:     Currently, combined orders are not supported for payment submission. When this occurs, please split the orders in your TikTok Seller Center and retry.     If a supplier warehouse does not support platform logistics or has not set a pickup price, the system will display an error.     If the TikTok warehouse is not connected to a CJ warehouse, the system will display a connection error.   4.2 Automatic Label Purchase After Payment     After payment, the system will determine the valid logistics intersection, apply the configured logistics strategy, select one logistics option, and automatically purchase the label. Once the label is successfully purchased, the TikTok order status will update to Awaiting Pickup.   If it’s a CJ warehouse, the logistics system will automatically create the label and push it to the warehouse.   If it’s a supplier warehouse, the label will automatically be pushed to the supplier’s system for download, and the supplier can then mark the order as shipped.   Contact Us if you meet any problems while using CJ.

To simplify your communication with CJdropshipping, you can connect your CJ account with WeChat. Once connected, you’ll be able to receive confirmation messages and interact with CJ through WeChat customer service. This guide explains step by step how to connect and disconnect WeChat with your CJ account.   1. Connect Your CJ Account    1.1 Log in to Your CJ Account   Go to the following link and log in: https://www.cjdropshipping.com/my.html#/profile/info >>   1.2 Generate and Copy the Connection Code   Click Generate and Copy Binding Code (this will be your connection code).     1.3 Open WeChat Conversation Window   In WeChat customer service messages, open the chat window with CJdropshipping.     1.4 Paste and Send the Connection Code   Paste the copied connection code into the chat window and send it.     1.5 Wait for the Process   After sending, please wait about 30–150 seconds for the system to process.     1.6 Connection Successful   Once the connection is successful, you will receive a confirmation message like the example below.     2. Disconnect WeChat from Your CJ Account   If you want to disconnect a CJ account number from WeChat: Go to https://www.cjdropshipping.com/my.html#/profile/info and log in with the account that is already connected to WeChat. Click Unbind to disconnect, as shown in the example image below.       Contact Us for Support

To make your communication with CJdropshipping faster and easier, you can connect your CJ account with Messenger. Once connected, you’ll be able to receive confirmation messages and handle certain operations directly through Messenger. This guide will walk you through how to connect and disconnect Messenger with your CJ account step by step.   1. Connect Your CJ Account   1.1 Log in to Your CJ Account   Go to the following link and log in: https://www.cjdropshipping.com/my.html#/profile/info >>   1.2 Generate and Copy the Connection Code   Click Generate and Copy Binding Code (this is your connection code).     1.3 Open Messenger   In Messenger, open the chat window with CJdropshipping.     1.4 Paste and Send the Connection Code   Paste the copied connection code into the chat window and send it.     1.5 Wait for the Process   After sending, please wait about 30–150 seconds for the system to process.     1.6 Connection Successful   Once the connection is successful, you will receive a confirmation message like the example below.     2. Disconnect Messenger from Your CJ Account   If you want to disconnect a CJ account number from Messenger:   Go to https://www.cjdropshipping.com/my.html#/profile/info and log in with the account already connected to Messenger. Click Confirm to disconnect, as shown in the example image below.       Contact Us for Support

Managing fulfillment efficiently is crucial for Temu sellers, as Temu enforces strict delivery time requirements. To meet these standards, CJdropshipping provides an option to connect your Temu store with CJ warehouses in the U.S. region and process Temu platform shipping labels directly. This tutorial will guide you step by step through: Setting up logistics and warehouse connections; Configuring inventory sync rules; Understanding listing changes; Processing orders with or without purchased shipping labels. By following this guide, you can ensure that your inventory, shipping labels, and fulfillment are properly synchronized between CJ and Temu, helping you run your store smoothly and avoid order or inventory mismatches.   1. Store Basic Settings   1.1 Store Logistics Settings   Link: Temu US Local Store Authorization>>     Similar to the semi-managed Temu platform, CJ adds an option to enable platform logistics: Yes/No Select “Yes”:After orders are pulled from the store (self-selected logistics orders), they will default to platform logistics mode. The system will automatically match Temu’s logistics options, and during payment, the system will process the shipping label by purchasing the label through the platform. Select “No”:After orders are pulled, they will default to CJ logistics (self-selected logistics mode). During payment, the system will not purchase the platform label. Later, in the printing stage, the shipping label will be processed through CJ’s freight forwarding interface.   1.2 Add a Store-Specific Logistics Brand Configuration   If you specify brands (e.g., USPS, FedEx), then when CJ fetches the platform logistics, only these brands will be available. Even if other logistics are supported by the warehouse, only the selected brands can be used. If no brand is specified, the warehouse-supported logistics list will be used by default. A link is provided on the page to view which logistics brands each warehouse supports.   2. Store Inventory Sync Settings   Link: Temu US Local Inventory Sync>>   2.1 CJ Warehouse Information     Inventory sync settings are the same as Temu semi-managed store setup. CJ adds 10 U.S. warehouses and supplier warehouses. Customers can view the warehouse information and add the corresponding warehouse in the Temu seller backend.   2.2 Supplier Warehouse Information   Supplier warehouse information can also be checked, as shown in the settings.       2.3 Adding Warehouses in Temu Backend   In Temu’s seller backend: Temu Shipping Settings>>       Add a warehouse with the type Self-Owned Warehouse.   2.4 Connect Store Warehouses with CJ Warehouses   After creating the warehouse in Temu, return to CJ to sync and associate warehouses.     Click Sync Warehouse at the top of the CJ page to fetch warehouse info from Temu. Map CJ warehouses to Temu warehouses one-to-one and save. Once saved, inventory sync will follow the associated warehouse mapping.   Important change in logic: Before platform logistics goes live, inventory sync is based on all U.S. warehouse stock. After platform logistics is enabled, inventory sync follows the associated warehouse only.   2.5 Important Note If the warehouse connection is incomplete: Only inventory from connected warehouses will sync to Temu. Unconnected warehouse inventory will not sync, which may cause under-displayed stock in your Temu store.   3. Listing-Related Changes   3.1 Store Listings     If warehouses are not associated, pulled inventory = 0, and listings will publish with 0 stock.     If warehouses are connected, the system will sum the stock of associated warehouses and display the total for listing.   4. Order Fulfillment Changes   4.1 Orders with Purchased Shipping Labels in Temu (Pre-purchased Platform Logistics Orders)   Order Status:     Orders are imported as PK orders, with “Store Platform Logistics” displayed under the logistics option. (This means the shipping label has already been purchased in the Temu backend, and the order can only be fulfilled using platform logistics options.) For CJ warehouses: logistics option = Temu-US For supplier warehouses: logistics option = Store Platform Logistics   Warehouse Not Connected Warning:   If a warehouse used for purchased labels in Temu is not connected to a CJ warehouse, the system will return an error.   Important Note:   If you choose to purchase shipping labels in the Temu backend, do not select the current day as the shipping date. If you do, once the label is purchased, the order will be marked as shipped in Temu and cannot be imported into CJ.   4.2 Orders Without Purchased Shipping Labels in Temu (Self-Selected Logistics Orders)   Platform Logistics Option Marking:   If platform logistics is enabled, orders pulled into CJ will default to Platform Logistics. For CJ warehouse shipments: logistics option = Temu-US For supplier self-shipped items: logistics option = Store Platform Logistics When the Platform Logistics option is chosen and payment is made, the system will automatically communicate with Temu to obtain package details and shipping label information for fulfillment. Switching Logistics Per Order:   For each order, users can freely change the logistics option to another available method (e.g., other CJ logistics).    

Running a Temu store successfully requires meeting Temu’s strict fulfillment time requirements.   This tutorial will guide you through the process of connecting a CJ warehouse to your Temu store so that your inventory and orders can sync correctly and your listings meet Temu’s standards. *Currently, only the U.S. warehouses (U.S. region) are available for the Temu store connection in CJ.   Step 1: Set the Warehouse Address in Your Temu Store (U.S. Region)     Note: CJ does not verify the address contact details. You may enter the information as per Temu’s requirements.   It’s recommended to provide complete details to meet Temu’s listing standards.     Step 2: Connect the Warehouse in CJ Inventory Sync Settings       *Warning: If the warehouse connection is incorrect, your inventory data may become inconsistent between CJ and Temu.     Step 3: Configure Inventory Sync Rules   Temu requires that the listed SKU inventory quantity must be greater than 2. If the inventory quantity for your chosen stock type is less than 2, your listing will fail.   Example: If you choose Private Inventory but only have 1 unit in stock, the listing will fail.   Error message: "Inventory check failed: At least one SKU must have an inventory greater than 2."   *Note: Currently, "Do Not Sync" inventory settings are not supported for Temu stores.     Please feel free to submit a ticket, write to customer support, or consult an online agent in our chatroom for any further questions.

Connecting your WhatsApp to your CJ account allows our team to provide faster and more personalized support. Follow the steps below to complete the connection process in just a few minutes.   1. Log in to your CJ account;   Go to the following link and complete the login process:https://www.cjdropshipping.com/my.html#/profile/info >>   2. Connect your CJ number to WhatsApp;   2.1 Click "Contact"; You’ll find this button next to the "WhatsApp" section under profile.     2.2 Enter your phone number and click "Send"; Make sure to use the phone number linked to your personal WhatsApp account.     2.3 Check your WhatsApp app for a verification code; You’ll receive a message with a code in your WhatsApp.     2.4 Click "Copy code" in the window and reply with it in WhatsApp; Paste the code into the WhatsApp conversation as a reply.     2.5 After replying, click "I've replied"; This confirms you've sent the code.     2.6 Success! Your WhatsApp is now connected.     Contact Us for Support

To manage your Etsy products and orders, please use the Shopify app.   Once your Shopify store is connected to CJ, listing and order fulfillment can be made automatically for your Etsy store.   1. Register a Shopify Store     Before proceeding, you need to have a Shopify account. Register Now>>     2. Authorize Your Shopify Store to CJ   Quickly install CJDropshipping via the Shopify app store to complete your store authorization. >>How to Connect Your Shopify Store to CJ?   3. Sync Etsy Products and Orders to Shopify then Sync to CJ       3.1. Sync Etsy Products and Orders to Shopify     According to the Shopify official documentation, you can sync your product and order data to Shopify in the following ways:     Migration Method Description Manual data copy paste Copy the content from your existing Etsy store and paste it in your new Shopify store. CSV import Export your data into CSV files, and import them to your new Shopify store (some data can't be migrated this way). Third-party migration apps Use third-party migration apps from the Shopify app store. Migration expert Hire a Shopify Partner to manage and complete your migration.   *We recommend using third-party migration apps. Click to view the Shopify official migration documentation>>     3.2. Sync Shopify Orders to CJ   You can manage order synchronization on CJ, just deliver the migrated Shopify orders to CJ for fulfillment. How to Create an Automatic Order on CJ?>>     4. Pay for Your Orders on CJ           4.1. After you pay for your orders on CJ, we will fulfill your orders as quickly as possible.     4.2. You can synchronize the order status from Shopify to your Etsy store.     - Synchronize tracking numbers to your Etsy store by copy-pasting the tracking number.     - Automatically synchronize Shopify tracking numbers to your Etsy store via Shopify third-party plugins.     Additionally, CJ offers a large number of factory direct supply products. You can select products on CJ and list them to your Shopify store.         1. Select products on CJ and list them to your Shopify store. How to Connect Your Shopify Store to CJ?>>   2. List selected products to your Etsy store via Shopify third-party plugins.     Contact us if you have any doubts.

To ensure the security of your CJ Wallet, CJ has updated the email change process.   Users can now request to update the connected email and submit withdrawal requests without a verification code by providing valid proof. This tutorial walks you through the steps.   1. Update Connected Email in My CJ > Profile   Step-by-step:   1.1 Go to My CJ > Profile > Registration Info > Change. Enter a new email address and click "Send".     1.2 Click "Update Email" to fill in the info and submit the request.     1.3 Once submitted, a message will appear in the Registration Info section with a notice, "You have applied to change your email. Please wait for approval."     1.4 Click to view your application record.     1.5 You can manually cancel or view details of the request under My CJ > Email Update Records.     2. Withdraw from CJ Wallet Without a Verification Code   Step-by-step:   2.1 Go to My CJ > Wallet > Withdraw Cash.     2.2 Click the "Withdraw Without Verification Code" button. A pop-up window will appear prompting you to upload verification materials.     2.3 Once submitted, your request will appear in Email Update Records.     Note: This withdrawal request cannot be canceled once submitted, as it involves a financial transaction.   2.4 Important:   - You can only use this method if there was at least one order transaction placed after the last time you successfully changed your connected email via the withdrawal process.   - If this condition is not met, the system will prompt a failure message.     Contact Us for Support