Out of some reasons, you might need to deal with the return requests from your customers. In this case, you would need to learn CJ's Refund Resend and Return Policy before dealing with the return requests. Kindly note that you have to open a dispute for the order first. Besides, we highly recommend you contact your agent first before sending the products to us to prevent any unnecessary errors. Here are the general steps of returning products: 1. Go to Orders > Disputes > Return; 2. Setting > Fill in a store link and upload a store image; 3. Send the return link to your customer; 4. Order Number and Email are requisite.      *Note on Low-Value Items Considering the manual labor costs in overseas warehouses are extremely high, for returns of low-value items to overseas warehouses, here are some information and recommended actions for your reference. 1. For low-value products (e.g. unit cost < $10): - If the item has been used or opened, it’s likely not eligible for resale; - Especially for clothing and products with delicate packaging, returns are rarely viable for restocking; - The cost of labor for inspection and repackaging can easily exceed the product value.   2. Recommended actions - Encourage the buyer to keep the product and refund part of the price. - Or, offer to resend the product if the buyer is willing to cover the shipping cost. If the buyer insists on a return, you may create a shipping label and allow them to return the product to a CJ warehouse.   * Note on Return for High-Value Items If you want to return a high-value product and restock it for resale, please note: - You’ll need to create a shipping label for the buyer or negotiate who covers return shipping. - After arriving at the warehouse, inspection and restocking services may incur extra charges. Please contact your agent for exact cost details.   Here are the detailed steps of returning products: 1. Go to Disputes in Orders and click the "Return" button on the top right corner.   2. Click "Setting". Fill in a store link and upload a store image. In this way, the URL will be for your customer only. Please make sure that you have well-authorized stores on CJ, otherwise you're unable to get the Return Link.   3. Send the Return Link to your customer and let him/her fill in the form. Then you can contact your agent to deal with it for you.    4. Please note that the Order Number and the Email are requisite.    Reminder: a. We do not recommend returning products to our warehouses, because the international shipping cost is high and usually, it takes at least 3 months to arrive at CJ China Warehouse. Most of them are liable to be damaged or lost on the way. b. If the products have to be returned, please return them within 30 days after signing. c. You have to open a dispute for the order and choose the refund type as "Order Returned". d. According to the China Customs Import Guide, goods valued over 50 RMB will be taxed. Please note that any costs incurred due to returns will be your responsibility. e. Import customs clearance process according to China Customs and China Post Regulations: - Customs requires a service fee of 30 RMB. - After the service fee is paid, we can check the specific tax amount using the return tracking number. The parcel will proceed with customs clearance once the customer agrees to pay the tax. *Even after paying the service fee and tax, there’s still a chance that clearance might fail. Kindly note that CJ cannot be held responsible for any losses caused by clearance failure.     After completing the above steps, all we need to do is wait for the delivery.   To avoid additional time or extra shipping costs, we suggest you contact your agent first.

Dropshipping is one of the most amazing business models that has seen individuals evolving from mere businessmen to ones with notable brands. Gaining some knowledge on setup the delivery time & costs, return & exchange policies are really crucial for dropshipping store owners. Below are five examples of successful dropshipping stores: 1. Clothing Store 2. Accessories Store 3. Cosmetics Store 4. Health&Beauty Store 5. Electronic Accessories & Gadgets Store Example 1: SIR -- Clothing store SIR is bold and beautiful. With its serene photography style, it does a great job of sending a calming message through the store theme. Located in Sydney, Australia, this store steals a place in the list for one of the most striking Shopify stores for clothing. Shipping & Delivery Time and Costs 1. Orders placed before 12 pm AEST Monday - Friday (Sydney, Australia) will be shipped the same day.2. Once your order is dispatched you will receive shipping confirmation, along with tracking details for your order. 3. Orders will be delivered between 8 am–6 pm Monday to Friday. *Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorized person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection center for you to collect.   Example 2: Wolf Circus -- accessories store Wolf Circus is a line of demi-fine jewelry thoughtfully designed and hand-made in Vancouver, BC. We're created by, run by, and powered by women -- with pieces for you, whoever you choose to be. Wolf Circus aims to inspire others to embrace their confidence during their daily hustle.   Shipping & Delivery Time and Costs1. Please allow up to five days for your parcel to be mailed off. 2. Receive free shipping within Canada on orders over $75 (before taxes) and on orders over $120 within the US.3. Made-to-order items are final sale and have a 30 day turnaround time.4. If one of your items is on the waitlist, your order will not ship until all items are available unless requested otherwise. Returns Any jewelry purchased from wolfcircus.com can be returned within 14 days of receiving your order. Once we receive the item(s) from your order, a refund will be issued to you in the form of store credit. We do not refund shipping costs. All items must be sent back in their original unworn condition, with no signs of wear or damage, and in the original packaging with any tags attached (if the item arrived with tags). To begin your return request, please email hello@wolfcircus.com PLEASE NOTE: Worn, scratched or damaged pieces will not be accepted. Wolf Circus has the right to deny and return any items to sender that do not meet these conditions.  We do not offer exchanges. We only offer refunds in the form of store credit. All objects, sale, sample sale, custom, and discounted items are final sale. We do not offer price protection for any orders placed before the start of a sale. We do not accept returns for items purchased through our retailers. Please contact the retailer directly to inquire about their return policy.   Example 3: Concrete Minerals -- cosmetics store Founded in 2009, it is an example of creating high-end vegan, cruelty-free cosmetics with a unique twist. Their policy is less and more -- fewer ingredients, more pigment. They're committed to using no parabens or preservatives in any of their products and are also 100% gluten-free. Located in Southern California, they provide free shipping worldwide on all orders $50 and above.   Shipping & Delivery Time and Costs 1. Please allow 1-3 business days for order processing (we promise to get you the goods asap). 2. Once shipped, we'll get you over a shipping confirmation including tracking number! 3. Shipping within the United States is a flat-rate of $5, all orders $40+ (before tax) get free shipping worldwide!4. International flat-rate shipping is as follows:- $5.99 for orders up to $27.99- $7.99 for orders $28.00-$39.99- FREE SHIPPING for orders $40.00+*For U.S. shipping: All orders ship via USPS First Class/Priority Mail please allow 2-5 business days for delivery. Rush delivery via USPS Priority Express Mail also available upon request.*For international shipping: Most packages are delivered within 1-2 weeks via local post, however, please allow up to 4 weeks for delivery. All shipments include full tracking and delivery confirmation. *Afterpay service: It allows you to shop and get your order first, and then pay for your purchase in 4 equal installments. All payments are interest-free, and your order will ship immediately. Customs & Duties 1. Customer is responsible for any customs/duties fees incurred. We won't list a lower total on the customs form to pay fewer customs/duties fees because this practice is super illegal.2. We are really into following international shipping requirements to ensure that your package reaches you safe and sound. Return & Exchange Policies 1. If you don't love your purchase for any reason, we are happy to process a return if you get that back to us within 30 days of receiving your order. 2. We even offer free returns for our U.S. customers!3. Only a few things are not eligible for a return, including clearance/discontinued items are not eligible, our "I Want It All" collections, as well as any items that have been significantly used.4. We do not offer exchanges, you're welcomed to place a new order whenever you're ready.   Example 4: SkinnyMe Tea -- health & beauty store Founded in 2012, SkinnyMe Tea is an Australian-based company whose mission is to help people achieve their health and wellness goals. Gretta started the business from her home in Melbourne, combining her passion for tea and detoxing into a single product, creating the world's first "Teatox". The popular two-step program combines a Morning and Evening Cleanse products as well as Eating and Exercise tips to achieve the results you have been looking for. Shipping & Delivery Time and Costs 1. Orders are shipped the following business day. 2. Once your order has been shipped a shipping confirmation email will be sent. Tracking information is sent shortly after the shipping confirmation email, you will be provided a tracking link that can be used to track the status of your order.3. We currently are not shipping to Mexico, Portugal, Guatemala, South Africa, North Korea, Iran, Syria, Yemen & Afghanistan due to unreliable postal services. 4. We are currently unable to offer non-tracked free shipping to Canada due to unreliable postal services. Return & Exchange Policies For a change of mind: If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:-  in saleable condition;- unused with all original packaging;- returned to us with any gift or bonus received with the merchandise (if applicable);- the following the e-books as we are not able to refund purchases (for change of mind) SkinnyMe Detox Program; SkinnyMe Bikini Body Program.*The exchange or refund is sought within 14 days of purchase. For customer guarantees:1. However, if you believe an item is faulty, or there is a major failure with an item, you may choose a refund or exchange. 2. If the failure is minor, we will replace the item within a reasonable time. 3. Moreover, SMT will require satisfactory proof of purchase before providing a remedy.   Example 5: Master and Dynamic -- electronic accessories & gadgets store For all the audiophiles out there, Master and Dynamic are selling high-quality headphones. The products from this Shopify store are part of the $1 billion headphone market and rival Beats by Dre with their quality.   Shipping & Delivery Time and Costs 1. We offer complimentary shipping via FedEx Ground. 2. Orders placed Mon-Fri by 1 pm EST are typically shipped the same day. 3. We will email you the tracking information for your shipment once your order leaves our warehouse. 4. If you would like your purchase shipped via second-day or overnight, please select this option during checkout. An additional fee will be added to your purchase total.5. For all orders containing monogrammed items, please allow 5-7 days additional ship time. All monogrammed items are final sale and cannot be returned or exchanged. Customs & Duties 1. You will be charged the quoted amount at the time of checkout. VAT and Duties are not charged to you upon delivery. Return & Exchange Policies1. For a wireless speaker, it may be returned within 30 days of purchase for a full refund. 2. All products purchased from our website, except for our wireless speaker, may be returned within 14 days of purchase for a full refund.  3. To initiate such a return please contact us at support@masterdynamic.com. Please include your product's serial number and full return shipping address in your message to us, and we will issue a returns authorization and send you a prepaid shipping label for return shipment in the original Master & Dynamic packaging. 4. To return the speaker, Master & Dynamic will provide specific packing instructions as well as new packaging should the original packaging no longer be available.  5. This returns policy is also valid for our accessories products, with the restriction that ear pads and cables purchased as accessories can only be returned if they have not been used.  6. Products purchased from one of our authorized resellers will follow the reseller's returns policy. Master & Dynamic does not accept returns or exchanges of Master & Dynamic products purchased from other retailers.  7. Furthermore, we do not accept returns or deliveries without a valid returns authorization from our customer service desk at support@masterdynamic.com. 8. Refund is paid within 5 business days of our receiving and approving your returned item. Refunds are in the form of original payment. We do not refund overnight shipping or gift wrapping charges. These stores vary in their successes but they are all great sources of inspiration for successful e-commerce. Most of these examples make thousands of dollars in sales each month, some have a reputation for really cool clients. Which of these stores did you enjoy the most? Which one of the stores inspired you the most to aim high with your own store? Resource From:https://www.oberlo.com/blog/shopify-stores Please do not hesitate to submit a ticket, write to our customer support (support@cjdropshipping.com), or consult an online agent in the chatroom if you have any questions. 

This refund policy is to be used as a resource by dropshippers who work with CJdropshipping.com (“CJ”). For the latest version of the refund policy, please refer to this page: Refund, Resend and Returns Policy   ALL DISPUTES SHALL BE OPENED ON CJ. OTHERWISE, CJ WILL BLOCK YOUR ACCOUNT PERMANENTLY.   CJ offers a quicker dispute solution and will appreciate it a lot if you provide: a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video. b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.). c. The products need to be returned to CJ if our Dispute Team asks for a return in Disputes. Except for the important interpretation, CJ will make a refund, resend, or accept the return for any of the following cases:   1. Orders Delayed.   Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from CJ warehouse. Following countries and shipping methods may be different: a. For orders shipped to the USA, it will be counted 45 days after orders departed from CJ warehouse.   b. For Brazil, it is after 110 days counting from the date that order departed from CJ warehouse due to the strict customs clearance at Brazil.   c. For CJPacket Liquid Line to all counties, CJ will deal with your dispute for delayed orders after 100 days counting from the date that order departed from CJ warehouse.   d. For some special shipping methods, CJ cannot deal with your disputes. (See the following important interpretation)   Notes: Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.   Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.   Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, CJ will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.   2. Orders not Received.   CJ will not deal with the refund or resend if the tracking information shows the order is delivered. a. If Your clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.   b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below: a) Incorrect/insufficient address. b) No such number. c) Unknown recipient. d) Refused. e) Do not pick up in time. f) No safe delivery location. g) Uncleared customs. h) Others. Notes: a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, Your clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, CJ takes no responsibility if products have been lost.   b. If the logistics company provides return service to China, CJ will put the products in your private inventory and will not refund them when we receive the returned items.   c. CJ cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.   3. Products Damaged.   CJ offers a full refund or a replacement if packages arrived are badly damaged. CJ offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).   Notes: a. For fragile products, a refund is highly recommended. b. For damaged packing boxes, CJ cannot offer any refunds or other after-sale services due to the long-distant international delivery. c. For ordinary, electronic products, Your clients shall complain or open a dispute to you within 30 days after packages are delivered. d. For service products, CJ refunds you the cost of the product which is the price in China market. If you have CJ quality inspection service. Otherwise, CJ will not take any responsibility for them. (See the following important interpretation > Service products)   4. Incorrect or Missing Products.   CJ has a strict quality control process before products are dispatched. CJ will deal with incorrect or missing products as follows: a. For incorrect products, CJ offers a full refund or replacement.   b. For products with wrong color, size which doesn't affect product function, etc., CJ offers a refund or resend if you provide a screenshot of your clients' complaint including name, content and date.   c. For parts missing which doesn’t affect product function, CJ may refund partially or resend the missing part; for parts missing which affect product function, CJ will resend the product only.   d. For accessories, CJ will resend the accessories.   Notes: For size problem, CJ will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.   5. Orders Cancellation.   For orders cancellation, CJ offers a full refund before products are processed by warehouses. a. After payment, POD orders cannot be canceled as it is customized.   b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.   c. After payment, video and photo orders cannot be canceled as CJ has planned and prepared for you after payment.     Important Interpretation   1. Deadline of Opening Dispute.   You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.   2. Force Majeure.   CJ takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, CJ will notify you by CJ Chat, Skype, Email, Line, WhatsApp etc.   3. Shipping Method Limits.   Some shipping methods are not trackable when orders arrived at all Countries, States, or Cities. CJ lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to all countries, including: PostNL、Electric PostNL、CJPacket Eub、CJPacket Postal Route、CJPacket Postal、CJPacket Railway Economy.   Notes: When choosing certain shipping methods, the remote addresses will be charged additional cost.   4. Destination Limits.   Due to limited international transportation, CJ will not accept any disputes when your orders are shipped to the following countries: Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia, Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan  Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.     5. Return.   Products can be returned to CJ China warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at CJ China Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.   a. If you indeed want your buyer to return the products, please follow these steps: How to return products to CJ warehouse.   b. Please return products within 30 days after receiving products.     6. Service Products.   Service products apply to the following interpretation. a. Any disputes arising from products damaged or shipping delayed, CJ may not refund the product cost.   b. Any disputes arising from bad quality, CJ may not accept as the supplier is not CJ.   c. For service products without CJ's quality checking inspection, CJ may not accept the disputes.     7. Unacceptable Disputes.   CJ shall not accept any unreasonable disputes, including but not limited to: a. The buyer does not like it.   b. The product description is not real.   c. Products smell unusual.   d. The buyer ordered the wrong items or SKU.   e. The shipping address was provided incorrectly.   f. Product difference was negotiated in advance.   g. Tracking information deleted by logistics companies or local post offices.   h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.     CJ always try to offer the best service. If you have any other questions, please feel free to contact us .

During international transportation, there are many unpredictable risks. And sometimes, you may feel confused when you check the logistics information, only to find your order has been resent to the sender. What was going on and what you're supposed to do? In the following article, we will clarify this situation to you and offer you useful instructions on how you can cope with it. There are 2 main reasons for the resending: a. The receiver cannot be contacted (due to the reasons like incomplete phone number). b. The address is unreachable (caused by incomplete address or wrong address).   If an order is resent to the sender, there would be 2 scenarios it may be confronted: 1. The carrier will redeliver the parcel to the recipient. 2. The carrier will inform you to fetch the parcel from their warehouse. 3. The carrier will discard the parcel (provided that the carrier doesn’t offer a redelivery service).   1. If the carrier of your parcel offers the service of redelivery, what procedure should your order go through? First, the carrier would transport the parcel back to their warehouse for temporary storage. And they will notify us after they finished the necessary examination works, which may take several days. Second, we will update the redelivery information in the Undelivered Orders. Last, you’re supposed to go to Orders > Undelivered Orders to fill in the requisite shipping information and pay before the deadline. In this way, we will resend the parcel to your customer after receiving the payment.   2. The carrier will inform you to fetch the parcel from their warehouse. This circumstance may happen when the distance between the carrier's warehouse and the destination is relatively close.   3. Nevertheless, it would be unfortunate if the carrier doesn’t offer a redelivery service. Due to the reasons such as that they don’t have sufficient storage space, the carrier will discard the parcel if it cannot be delivered to the receiver.   Therefore, it is very significant to make sure that the address your customer filled in is correct. In this case, the risk that parcels are recalled can be considerably decreased. Some customers may ask if CJ could allow a rebate under this circumstance. Generally, this kind of issue is beyond our domain of compensation. You could refer to our dispute policy to learn more about the refund, resend, and return conditions. With any confusion, please contact us.

On CJ, the Dispute serves as an approach that customers use to solve issues like order cancellation, abnormal logistics, and particularly, aftersales problems, etc. In negotiating a dispute, some evidence or information is necessary to have the problems resolved smoothly. In this article, we will offer you a circumstantial introduction on what you should provide in different types of disputes. First of all, the information required hinges on the status of your order. With respect to the orders in the status of Awaiting Payment or Closed, there's no access to open a dispute, while for orders in the status of Pending or Processing, Extra evidence is not required. Thus, evidence should but be provided for orders in the status of Dispatched and Completed. The required evidence varies from different package conditions, of which possible ones are listed as below: 1. No tracking information found/ Tracking information frozen/ Wrong tracking information. 2. Packages have been returned. 3. Missing products. 4. Products damaged. 5. Incorrect products. 6. Orders not received.   The following is the specific information you need to provide in the different package conditions: 1. No tracking information found/Tracking information frozen/ Wrong tracking information. In this case, you need to prepare: a. The screenshots showing your customers' complaints, and please note that the customers' name, the date as well as the complete content of the complaints should be shown on the screenshot. b. The screenshots or the pictures showing the feedbacks from the local post office after your customers contact them (Optional information).   2. Packages have been returned. If the packages are returned halfway by the carrier, you will not need to provide any evidence. But if it is your customers who return the package, you'll need to provide: a. Pictures showing the package's appearance before despatching (optional information) b. The product SKUs and quantity. c. Tracking numbers of the returning packages.  Note: Please refer to this tutorial to learn about the detailed returning steps.   3. Missing products. a. The screenshots showing your customers' complaints, and please note that the customers' name, the date as well as the complete content of the complaints should be shown on the screenshot. b. Pictures proving products are missing.   4. Products damaged. a. The screenshots showing your customers' complaints, and please note that the customers' name, the date as well as the complete content of the complaints should be shown on the screenshot. b. Pictures or videos proving the quality problems of the products.    5. Incorrect products. a. The screenshots showing your customers' complaints, and please note that the customers' name, the date as well as the complete content of the complaints should be shown on the screenshot. b. Pictures showing the wrong products.   6. Orders have not been received despite the logistics information stating a delivered status. a. The screenshots showing your customers' complaints, and please note that the customers' name, the date as well as the complete content of the complaints should be shown on the screenshot. b. The proof showing the order has not been received provided by the local post office. With any confusion, please feel free to contact us.

We would like to help your business grow, and we will be responsible for each dropshipping order from CJ. Here we summarize the steps for how to open a dispute for wholesale orders (begin with 'ZF') and orders. Every order will be handled strictly under Refund, Resend and Returns Policy. Note: 1. All disputes must be opened and negotiated on CJ, rather than a third party, be it PayPal, or another party, otherwise, your account on CJ may face the risk of blocking. 2. Dispute orders will be generated with the beginning capital of SH. Main contents of the dispute procedures: 1. Open a dispute for orders in Store Orders ; 2. Open a dispute for orders in Sample Orders  / Wholesale Orders / Preorder Inventory  ; 3. Check the dispute details; 4. Close the dispute.   1. For orders in Orders Fulfillment. a. Go to Store Orders > Pending/Processing/Dispatched/Completed (You can't open a dispute for closed orders). b. After clicking the order number to enter the detailed page,  click "Open Dispute".  c. Select "Dispute Type" and "Expected Operation". If you want a refund, select Back in balance or Return to the original way. Then, upload screenshots of buyer complaints (email address is A MUST) and images of the parcel. Also, leave us a message for review. At last, "Confirm" it.   2. For orders in Sample Orders. Go to "Sample Orders" to find the issue order. Then click "View Details > Dispute" and upload details. The following steps are the same as that of orders.     3. For orders in Wholesale Orders. Go to "Wholesale Orders" to find the issue order. Then click "View Details > Dispute" and upload details. The following steps are the same as that of orders.   4. For orders in Preorder Orders. Go to "Preorder Inventory" to find the issue order. Then click "View Details > Dispute" and upload details. The following steps are the same as that of orders.   5. Check the dispute details.   You will see the process in this popup window. Resend: You can check the resend information and click "Agree" if it is correct. CJ will handle the following part. Refund: The money will be deposited in your CJ Wallet (if you choose back in balance) or returned to the original way. You can check the balance in your Wallet, and top it up for benefits if you like.     6. Close the dispute.   We also want to remind you that we will stop processing your orders once you open the dispute. So please think again before you open it. When you want to cancel or close the dispute to make the order process, you may click "Cancel".   With any uncertainties, please feel free to contact us.

Managing fulfillment efficiently is crucial for Temu sellers, as Temu enforces strict delivery time requirements. To meet these standards, CJdropshipping provides an option to connect your Temu store with CJ warehouses in the U.S. region and process Temu platform shipping labels directly. This tutorial will guide you step by step through: Setting up logistics and warehouse connections; Configuring inventory sync rules; Understanding listing changes; Processing orders with or without purchased shipping labels. By following this guide, you can ensure that your inventory, shipping labels, and fulfillment are properly synchronized between CJ and Temu, helping you run your store smoothly and avoid order or inventory mismatches.   1. Store Basic Settings   1.1 Store Logistics Settings   Link: Temu US Local Store Authorization>>     Similar to the semi-managed Temu platform, CJ adds an option to enable platform logistics: Yes/No Select “Yes”:After orders are pulled from the store (self-selected logistics orders), they will default to platform logistics mode. The system will automatically match Temu’s logistics options, and during payment, the system will process the shipping label by purchasing the label through the platform. Select “No”:After orders are pulled, they will default to CJ logistics (self-selected logistics mode). During payment, the system will not purchase the platform label. Later, in the printing stage, the shipping label will be processed through CJ’s freight forwarding interface.   1.2 Add a Store-Specific Logistics Brand Configuration   If you specify brands (e.g., USPS, FedEx), then when CJ fetches the platform logistics, only these brands will be available. Even if other logistics are supported by the warehouse, only the selected brands can be used. If no brand is specified, the warehouse-supported logistics list will be used by default. A link is provided on the page to view which logistics brands each warehouse supports.   2. Store Inventory Sync Settings   Link: Temu US Local Inventory Sync>>   2.1 CJ Warehouse Information     Inventory sync settings are the same as Temu semi-managed store setup. CJ adds 10 U.S. warehouses and supplier warehouses. Customers can view the warehouse information and add the corresponding warehouse in the Temu seller backend.   2.2 Supplier Warehouse Information   Supplier warehouse information can also be checked, as shown in the settings.       2.3 Adding Warehouses in Temu Backend   In Temu’s seller backend: Temu Shipping Settings>>       Add a warehouse with the type Self-Owned Warehouse.   2.4 Connect Store Warehouses with CJ Warehouses   After creating the warehouse in Temu, return to CJ to sync and associate warehouses.     Click Sync Warehouse at the top of the CJ page to fetch warehouse info from Temu. Map CJ warehouses to Temu warehouses one-to-one and save. Once saved, inventory sync will follow the associated warehouse mapping.   Important change in logic: Before platform logistics goes live, inventory sync is based on all U.S. warehouse stock. After platform logistics is enabled, inventory sync follows the associated warehouse only.   2.5 Important Note If the warehouse connection is incomplete: Only inventory from connected warehouses will sync to Temu. Unconnected warehouse inventory will not sync, which may cause under-displayed stock in your Temu store.   3. Listing-Related Changes   3.1 Store Listings     If warehouses are not associated, pulled inventory = 0, and listings will publish with 0 stock.     If warehouses are connected, the system will sum the stock of associated warehouses and display the total for listing.   4. Order Fulfillment Changes   4.1 Orders with Purchased Shipping Labels in Temu (Pre-purchased Platform Logistics Orders)   Order Status:     Orders are imported as PK orders, with “Store Platform Logistics” displayed under the logistics option. (This means the shipping label has already been purchased in the Temu backend, and the order can only be fulfilled using platform logistics options.) For CJ warehouses: logistics option = Temu-US For supplier warehouses: logistics option = Store Platform Logistics   Warehouse Not Connected Warning:   If a warehouse used for purchased labels in Temu is not connected to a CJ warehouse, the system will return an error.   Important Note:   If you choose to purchase shipping labels in the Temu backend, do not select the current day as the shipping date. If you do, once the label is purchased, the order will be marked as shipped in Temu and cannot be imported into CJ.   4.2 Orders Without Purchased Shipping Labels in Temu (Self-Selected Logistics Orders)   Platform Logistics Option Marking:   If platform logistics is enabled, orders pulled into CJ will default to Platform Logistics. For CJ warehouse shipments: logistics option = Temu-US For supplier self-shipped items: logistics option = Store Platform Logistics When the Platform Logistics option is chosen and payment is made, the system will automatically communicate with Temu to obtain package details and shipping label information for fulfillment. Switching Logistics Per Order:   For each order, users can freely change the logistics option to another available method (e.g., other CJ logistics).    

Shopify is the most popular and compatible platform among CJ's cooperated platforms. However, you might feel confused when orders fail to be synced to CJ. What should be done to fix that? First of all, please note that an order from Shopify can only be synced to CJ when:  a. The order is "Paid" and "Unfulfilled". b. The order has a Shippping address (not a Billing address). c. The time frame that you filter is correct.     Here are the specific steps: 1. You could go to Orders > Store Orders> Imported>  Orders > click the button "Sync Store Orders" to sync orders manually.   If that doesn't work, you could refer to the reason written in the popup.   2. Check if the product is properly connected with CJ. If the orders are found in Imported > Invalid Orders on CJ, that means the products are not connected well with CJ. Solutions: a. Click Action > Connect.  Searched the products both in your store and CJ and make every needed variant in your store connect well with CJ.   b. If there's a product of your order that doesn't exist on our platform, you could post a sourcing request first.   After we successfully source it, you could go to Products > Store Products > Unconnected and add the automatic connection on CJ.   Then, select the orders in Invalid Orders > click "Batch Update to Orders" > find the orders in Imported > Orders. Finally, the orders could be paid and processed normally.   3. If the order still cannot be synced, you can: Place a manual order on CJ > upload the tracking number and mark the order in your Shopify store as fulfilled.    Important notes to ensure normal syncing: a. Please make sure that the product title, tag, price, or SKU don't exceed Shopify's limits. b. If you've added, deleted, or modified the product variant in your store, you would need to connect the product again by adding an automatic connection. c. If you've tried all the aforementioned methods and still fail to sync your store orders, please contact our agent for help.   With any doubts, you could also contact our agent for help.  

CJ provides the Print on Demand service to offer an alternative to sell your unique products, among various types of which, lasering is a popular one. For it can create flawlessly designed marks adhering to your requirements.     Here we introduce:  1. What is Laser Engraving? 2. What are the advantages of  Laser Engraving?  3. Logos: Company Logos and Custom Logos.    Check the video and instructions below:      1. What is Laser Engraving? Laser Engraving is the practice of applying lasers to engrave objects. This kind of technique does not entail inks, nor does it use tool bits that contact the engraving surface and make it worn out.  Besides, the laser acts like a pencil, the beam emitted from which allows the controller to trace patterns onto the surface. It is worth mentioning that different patterns can be engraved by programming the controller to traverse a particular path for the laser beam over time. The speed of the beam moving across the material is also considered in creating engraved patterns. Changing the intensity and spread of the beam enables more flexibility in the design.                    2. What are the advantages of  Laser Engraving? a. The application scope is wide. Laser engraving can be applied to all but every material, ranging from bamboo, metals, plastic to stainless steel, and so forth. b. You can design the patterns that you want to add to the product with total flexibility. c. The machine is intelligent enough to follow your command to create a flawless and unique pattern that belongs to you. d. During the process of engraving, the pattern is smooth and beautiful. With no harm to the surface of the product itself and the material texture. e. The engraved mark can increase the influence of both the product and your store, which helps to expose your store to the public. Thus attracting as many customers as possible.   3. Logos: Company Logos and Custom Logos. We can engrave your company or personal logo. There is a charge to turn your logo into a proper vector image for engraving and this is a service only available through our Head Office. However, once we have your logo "on file." it can be engraved again and again on any of our products. We also offer personal logo designs to meet customers' special requests.  Contact Us

If you once considered starting an online business, less or more, you may have heard about the "Dropshipping" Model. With a world connected by mature Internet and new techs developing fast, dropshipping is becoming the one of the most accessible methods among young entrepreneurs, especially Gen Xers and Millennials.  Dropshipping does not need a high-level financial capacity. It cuts operational costs as well as saves your time - You can focus on customer acquisitions. Let’s dive into what dropshipping is, its benefits, challenges, and actionable steps to launch a successful dropshipping business with the latest trends.   Source: uk.finance.yahoo   Introduction Outline:   Ⅰ. What is Dropshipping? Ⅱ. New Trends for Dropshipping - Higher Ticket Products - Pod Products - Global Warehousing - AI integration Ⅲ. How to Start a Dropshipping Business? 1. Find a Product/Niche to Start  2. Create a Store 3.  Set Up Payment Gateways 4.  Sourcing Products and Suppliers 5. Marketing 6. After-Sale Service Ⅳ. Conclusion: Embrace the New Dropshipping     Ⅰ. What is Dropshipping?   What makes dropshipping different from other models is when a customer places an order on a website, the product is directly shipped from a third-party supplier or manufacturer to the customer. The seller doesn't need to produce items or rent a place to store inventory.  What typically happens is a dropshipper will build an eCommerce site and list products which they have access to, and run marketing on social media platforms. When they receive a purchase, they would turn around to let the supplier ship out the parcels to their customers’ address. In other words, all requests are satisfied and transported directly from a wholesaler, such as CJdropshipping. This enables you the dropshipper to concentrate on building your brand, advertising, and driving sales.   Source: Dropshipping.com   Ⅱ. New Trends for Dropshipping   Making use of new opportunities showing up in every new period to innovate is important for dropshippers. You need to be both flexible and creative to adjust to changing market conditions and seize new chances under new play rules. Here are 4 key trends that the dropshipping landscape is set to evolve with in the future:    - Higher Ticket Products:   Products with higher ticket can promise higher profit margins and reduce the need for high sales volumes, this can help to move away from the low-cost race, minimize the risk of an unstable supply chain and open up new opportunities.   - Print-on-Demand Products:    POD products can help your business stand out to be unique, offering sellers a way to create personalized items that cater to niche markets without holding inventory. What's more, customers are usually more patient to wait for a POD product they ordered, meaning more flexibility for the order processing time.   - Global Warehousing:   This is a trend aims to transform fulfillment processes, enable faster shipping times, and reduce reliance on single regions to help your dropshipping business become more competitive and flexible.   - AI integration:   We are now stepping into a world revolutionizing with AI integration - from predictive analytics for demand forecasting to chatbots for improved customer service. Big data is what online sellers pay the most attention to while doing all kinds of research, so embracing technologies will be well-positioned to succeed in the years ahead.     Ⅲ. How to Start a Dropshipping Business?   1. Find a Product/Niche to Start    First things first, you need to identify which products you want to sell. This can be a bit overwhelming, but there are a few ways to approach it. One strategy is to look for products that are currently trending on social media platforms.  Another approach is to look at what your competitors are selling. This can give you an idea of what's already proven to be successful in your niche. You don't necessarily want to copy your competitors exactly, but you can use their products as inspiration and put your own spin on them. Once you've narrowed down your product options, it's time to choose a niche. This is an important step because it helps you establish your brand and target your ideal customer. Ideally, you want to choose a niche that aligns with your interests and expertise. For example, if you're passionate about fitness, you could focus on selling workout gear or supplements.     2. Create a Store   You need to choose a platform for your store. There are several options out there, but  the most popular is like Shopify. It makes everything easy to set up your online store and manage your products and orders. Next, you'll need to select a domain name and hosting provider. Your domain name is the web address where customers will find your store, so it's important to choose something memorable and easy to spell. Once you have your domain name, you'll need to sign up for a hosting provider to store your website files and make them accessible to visitors. After that, it's time to customize your store design and branding. This is an important step because it helps establish your store's identity and makes it stand out from competitors. You can choose from pre-made templates or hire a designer to create a custom look for your store.   3.  Set Up Payment Gateways   Next, you'll need to set up payment and shipping methods. This includes deciding which payment gateways you want to use (such as PayPal or Stripe) and determining how you'll handle shipping and returns. Make sure to factor in shipping costs when setting your product prices, and consider offering free shipping as an incentive for customers.     4.  Sourcing Products and Suppliers   Finding the right supplier is critical for the success of any dropshipping business. A reliable supplier can streamline operations through key services such as: - Product Sourcing, to help you find trending or niche product resources; - Automatic Product Listing, to help you easily add items from supplier to your store with just one click; - Automatic Order Fulfillment with Trackable Shipping, to help you automate the whole process from managing orders to sending parcels to your customers; - Global Fulfillment Centers, partner with suppliers with global warehousing network. Make sure your supply chain is stable and adjustable enought to deal with possible situations like: switching to fastest delivery, running out of inventory, failed to pass customs inspections, ect. - 24 hours online dropshipping agent, good suppliers have knowledgeable sales representatives who really know the industry and their product lines. And they should assign you an individual sales representative who is responsible for taking care of you and any issues you have timely.     Read more about how to dropship with CJ>>   To find quality suppliers, start by researching well-established platforms, checking reviews, and ensuring the supplier has a strong track record. Attending trade shows or exploring eCommerce forums can also help identify reliable partners.   When evaluating potential suppliers, make sure to consider factors like product quality, shipping times, and customer service. It's also important to negotiate prices and terms to make sure you're getting a good deal. Don't be afraid to ask for samples to test the product's quality and make sure it meets your standards.       5. Marketing   Now it's time to start marketing your dropshipping business. Marketing is a critical aspect of any business, as it helps to drive traffic to your store and generate sales. Here are some effective marketing strategies to consider: First, you'll need to develop a marketing strategy for your store. This includes identifying your target audience, determining your unique selling proposition, and deciding which marketing channels to focus on. One of the most effective ways to drive traffic to your store is through social media and paid advertising. Social media platforms like TikTok and Instagram allow you to target specific demographics and interests, while paid advertising can help you reach customers who are actively searching for your products. Another key marketing strategy is email marketing. By building a list of subscribers, you can send targeted emails to promote your products and build relationships with customers. Consider offering a discount or freebie in exchange for signing up for your email list to encourage signups. Remember, marketing is an ongoing process that requires experimentation and adaptation. Don't be afraid to try new strategies and see what works best for your business. With a solid marketing plan in place, you'll be well on your way to growing your dropshipping business and reaching your goals!     6. After-Sale Service   After-sale service is of great important to not only retain the existed customers but also to bring back lost customers. After-sale service could be defined as the processes which are followed post the sale of the product. The nature of the services includes maintenance, guidance, repair etc. Before all that, as a seller, you need to make sure you are 100% clear with the refund policy of your supplier to avoid loss that can't be retrieved.   Following are a few steps for good after-sale service: - Updating the customers about the after-sale service your website offers; - Updating the customers about the transit of the goods; - Following up with the delivery team to ensure timely delivery; - Following up on new customers or installation; - Fast after-sale service post complaint...     The following are common types of after-sale services:   - Pre installation services. Whenever a product is bought it comes with a manual for installation. -User training. With it, user can handle the product on their own. - Warranty services. They include repairing and replacing selected parts for a selected period of time. - Online support. The customer service can resolve the problem immediately in most ofthe cases. - Return/Replacement. For a limited period of time, companies provide free replacement of the product in case of any queries. - Features and benefits. Some companies provide additional features for example replacement of a part for a lifetime, for free counseling for the entire duration of the product. - Upgrades. Upgrading software for the device for a limited period is one of the types of after-sale services followed by companies.     7. branding   Branding, by definition, is a marketing practice in which a company creates a name, symbol or design that is easily identifiable as belonging to the company, helping to identify a product and distinguish it from other productsand services. It is absolutely critical to a business because of the overall impact it makes on your company. Branding can change how people perceive your brand, it can drive new business and increase brand awareness.   - Print on Demand   Print on-demand (POD) allows businesses to order print materials on an as-needed basis in a piecemeal fashion. It is a process in which you work with a supplier to customize white-label products with your own designs to sell them on a per-order basis under your own brand. With print-on-demand services, everything after the sale, from printing to shipping, is handled by your supplier.   - Custom Packaging   Custom packaging is boxing that is specifically tailored to your company and the product your company is making and shipping. It aims to fit the product perfectly and is designed to protect the product better than standard and generic packaging. Plus, it renders your band impressive.     - Trademarks & patents   A trademark is the right to use a specific name, word, phrase, symbol, logo, design, sound or color (or a combination of elements) to identify your products and distinguish them from other products. A patent is a government grant of a right to the inventor. The patent gives the inventor (or patent holder if the patent has been assigned) the right to exclude others from making or using the invention for a select time period—usually 20 years.   Read more about how to get trademarks & patents>>   Ⅳ. Conclusion: Embrace the New Dropshipping   Dropshipping has evolved into a dynamic and accessible business model, making it an appealing choice for aspiring entrepreneurs. As the market evolves, staying informed about trends like higher-ticket products, print-on-demand customization, and AI integration will be key to staying competitive for the furture of dropshipping. Additionally, investing in robust customer service, effective marketing strategies, and strong branding will help differentiate your business.   Whether you’re a seasoned seller or just starting out, the potential of dropshipping ahead is vast. Now is the time to take the leap and turn your entrepreneurial vision into reality!     *If you have any uncertainties about this tutorial, please feel free to contact our online support by:  Chatroom>>WhatsApp>>