The payment methods below are what CJ would accept currently. Now, we'll give you an introduction to them.    PayPal; Wire Transfer (T/T); Pay with Card; Pay with CJ Wallet and combined payment; Payoneer; WeChat Pay; iDEAL; Pix; Klarna     PayPal Paypal allows you to make payments based on your Paypal deposit, credit card, and bank account.  You can click "Continue with PayPal" to proceed with the payment. When you use PayPal to top up, you may need to contact our agent to get a top-up bank account.   Wire Transfer (T/T) Wire transfer is the transfer of funds done electronically across the network of banks or transfer agencies around the world. Note: a. You could view our bank account information when you click the "Pay" button. b. Our payment must be received in the total amount. Please also take into account the additional transfer fee. c. We would not process until we confirm having received your payment. Please contact your agent if it's still on pending status after 5 days. d. It only takes 2 or 3 days for the transfer to arrive if your bank has a direct correspondence with our bank.   Pay with Credit Card It's easy to set up an account that is used for payment or receipt. To complete the payment, you're required to fill in: a. Your email address; b. Card number; c. Date; d. CVC code; e. Country;   CJ Wallet CJ Wallet is the amount in your CJ account. You can top up the wallet with Payoneer, Wire Transfer and gift card, and we would provide up to a 2% bonus for your deposit.   By the way, when the balance is insufficient, you can pay with CJ wallet and another payment method together.   Payoneer It's the most recommended payment method in CJ. You can link your Payoneer to CJ so that you don't need to log in for each payment. While making the payment, it will show your account balance, and please make sure the balance is more than the order amount. Note: For a new user of Payoneer, you can receive a bonus of $50. Please follow the 2 steps below. Step 1: Your new Payoneer account is signed up via the link here. http://tracking.payoneer.com/SH2bh Step 2: The new Payoneer account receives $1000 in total. When Step 2 is done, the bonus will be given by Paynoeer immediately. Enjoy using Payoneer.   WeChat Pay For Chinese users' convenience, we accept WeChat Pay as a payment method. Please contact your agent to get permission. Note: The QR code expires after 15 minutes, so please pay on time.   iDEAL iDEAL is an e-commerce payment system used in the Netherlands, based on online banking. You need to select a bank and proceed.   Klarna Klarna offers options for delayed payments and installment plans, helping customers manage their finances more easily. This payment method is currently available on the CJ platform for six countries: Austria, France, Germany, the Netherlands, Sweden, and the UK. https://www.klarna.com   That's all about available payment methods at present and we'll keep updating all the time. Contact Us Additional CJ support context for What Payment Methods Are Available Now? Q: Where should sellers check CJ Wallet and billing status? A: Add a card or payment method before placing orders so payment does not delay fulfillment. In CJ, go to My CJ > Payment Method and add the supported card or payment option, then use it directly for order payment or together with CJ Wallet. Keeping a valid payment method on file helps orders move from payment to processing faster.

As a critical section of your cash flow, refund & withdrawal have always been one of the concerns of all dropshippers.  And here is how your refund and withdrawal are handled by CJ: I. Refund   There are 2 types of refund: 1. Refund from a dispute.  Note: When you open a dispute, the dispute will be handled and reviewed by our dispute team, and a refund will not be approved unless an agreement is reached upon negotiation between you and the dispute team, so please make sure that you don't forget to respond to our dispute team to facilitate the process of your refund. You can always review the process of your dispute in the Disputes. 2. Refund due to insufficient inventory. Your order will be canceled if the CJ procurement team realizes that the supplier is unable to replenish anytime soon, and a refund will be made right away without any dispute. The refund will be transferred back to your original account if payment was made via Stripe or PayPal, otherwise, your money will be deposited in your CJ wallet for your next purchase.   II. Withdrawal   The withdrawal amount will be frozen once a withdrawal request is submitted. Please be reminded that a 3% commission will be charged for your withdrawal. EUR and USD are the only 2 currencies supported by CJ wallet at the moment, thus currency conversion fee will be involved in the process of top-up and withdrawal if your account is settled in a currency other than the 2 mentioned above, while the commission rate may vary from different bank systems.  It is recommended that you can keep your credit in your CJ wallet for your next purchase or contact your bank for a USD or EUR account to avoid a currency conversion fee. CJ will process your withdrawal request within 3 working days before your money be transferred to your account, it might take up to 5 days for certain banks to process the transaction after that.   III. Refund Details by Payment Method    • CJ Wallet / Combined PaymentRefunds go to CJ Wallet, with no time limit for requesting a refund. The refund usually arrives within 1–3 days.   • PayPal CheckoutRefunds are issued to the original payment method, valid for 180 days. Refunds typically arrive within 1–3 days.   • Pay with CardRefunds are issued to the original payment method, valid indefinitely. The refund generally takes 5–10 business days, depending on the customer’s bank.   • Stripe (for the same order and card, if payment fails twice)Refunds are issued to the original payment method, valid indefinitely, and usually arrive within 5–10 business days.   • KlarnaRefunds are issued to the original payment method. Processing time is 2–14 business days.   • PayoneerRefunds are issued to the original payment method and are typically instant. Validity period is 7 days.   • Wire Transfer (T/T)Refunds are issued to CJ Wallet, with no time limit, and are instant.   • WeChat PayRefunds go to CJ Wallet, valid for 365 days, and are instant.   • iDEALRefunds are issued to the original payment method. No specific validity or time frame is provided.   • PixFor orders within 90 days, refunds are issued to the original payment method. For orders beyond 90 days, bank account information is required for the refund. Refunds are completed in 3–5 business days.   • PayssionRefunds are issued to the original payment method. Processing takes 3–5 business days, plus an additional 5 business days for completion.   • SofortRefunds are issued to the original payment method. No specific validity or time frame is provided.   Ⅳ. Special Cases   • Supplier Self-Shipped OrdersRefunds can only be issued to CJ Wallet.   • Bank Rejection of RefundIf the issuing bank rejects the refund, the amount will be refunded to CJ Wallet.   • Expired Refund ValidityRefunds beyond the allowed validity period will be refunded to CJ Wallet. Example: If a Payoneer refund request exceeds 7 days, it cannot be returned to the original payment channel and will instead go to CJ Wallet.   Please feel free to submit a ticket, write to customer support, or consult an online agent in our chatroom for any further questions.

You may feel confused about the payment procedure on the platform when your orders are synced, imported, or created. Please find the detailed process below for your guidance.  The general steps: 1. Store Orders > Imported > Orders > Select the orders and Add to Orders Picking; 2. Click "Orders Picking" or enter the Orders Picking > Select the orders > Submit; 3. Order Confirmation > Submit; 4. Select the payment method > Pay.   Note: 1. Order Confirmation: Here is the detailed information about the order, including the products/packaging deducted and all the cost.  2. Payable Amount: The total amount that you need to pay.  3. Inventory Deduction: It refers to the products and packages that you have purchased before and stocked in our warehouses (For more details, please find: How to Purchase Private Inventory? ). If you have stock, you can click "Deduction" to deduct the products you want (Please also find: How to Use Private Inventory?). 4. If you choose "Pay", it refers to that you will pay for the orders directly without deduction.   There are currently 11 options while combined payment with CJ Wallet and another payment method is available. Please also find: What Payment Methods Are Available Now?    If you cancel the payment halfway or go back to the previous pages during the process, you can find the orders in Orders > Store Orders > All/Awaiting Payment to pay. Please pay attention to the time for Inventory Reserved. It means that we will reserve the inventory for you for 24 hours after you cancel the payment.    Contact Us

CJ wallet plays a positive role in your business if you make full use of it. There is a bonus in top-up and no need to wait for bank processing time in order fulfillment. Here we introduce how CJ wallet works on the platform. Main contents: 1. Top up your CJ wallet; a. Enter the amount and choose the charging method: Payoneer: no amount limit Wire Transfer: $2,000 (minimum) b. Top-up with Gift Card. 2. Withdraw cash to your card. Select a platform > Enter amount > Select your account > Verification code > Confirm.   1. Top up your CJ wallet; There are two ways for you to top up your CJ wallet. One is to choose a payment method and the other is to use a gift card.  a. Select the amount or enter any amount, and choose a charging method;   Note: The minimum amount of the wire transfer is 2000. There is a bonus when topping up CJ wallet. $0-4999.99   0.5% $5000.00-9999.99 0.8% $10000.00-49999.99  1% $50000.00 and more  2% You can check the transactions in the Billing History, including order payment, charging history, and refund.   b. Top-up with Gift Card. CJ will give gift cards to some customers by email and you can top up CJ wallet with it.   Note: Gift cards are for CJ wallet top-up only. Credit from gift cards can only be used for order payment and cannot be withdrawn. Each gift card can only be used once. Credit cannot be redeemed after the date of expiry. Credit from a gift card will not be included in the top-up bonus plan.   2. Withdraw cash to your card. Enter amount > Select your account > Verification code > Confirm.   Note: The amount should be no more than your CJ wallet balance. A 3% fee will be charged in the withdrawal. You can check your withdrawal records in the Withdrawal History. Contact us if you have any questions.  Additional CJ support context for Charge and Withdraw Cash in CJ Wallet Q: Where should sellers check CJ Wallet and billing status? A: CJ Wallet is used to manage balance, billing history, refunds, top-ups, and withdrawals. Check My CJ > Wallet when confirming refund destination, available balance, withdrawal status, or whether wallet funds can be used for new orders. Refunds may return to the original payment method or CJ Wallet depending on the case and payment route.

We have updated our CJ Chrome Extension to integrate into Shopify stores. Its new feature allows you to check the status of your orders with CJ and receive the tracking numbers automatically. To install this extension, please check our previous post: How to Use CJ Google Chrome Extension for 1688, Taobao Dropshipping  In this article, we will introduce: How to sync order status to Shopify; How many order statuses there are; How to update the extension.  Sync Order Status to Shopify After installation, please remember to log in with your CJ account and refresh the page to enable it. Then you will see the changes when you view your Shopify order list.   Introduction of Order Status Now, we would like to introduce the possible status of your orders to you. New Orders in CJ: Orders are initially imported to CJ. CJ Received: Orders are added to your CJ dropshipping cart. Pending Payment: Orders need to be paid. Deleted: Unpaid orders have been canceled but still can be retrieved. Deleted Permanently: Canceled orders cannot be retrieved anymore. Wire Transferring: Payment through wire transfer has not been received. Paid: Payment for your orders has been received. Tracking numbers for your orders will be generated and updated in your Shopify store. Meanwhile, we are preparing for your orders. Refunded: Payment for your orders has been refunded. Pending Shipment: CJ is waiting for the arrival of the products from the supplier. Processing: CJ is searching and verifying for your orders in our warehouse.  Dispatched: Packages have been shipped out already. Closed: Due delivery time of your packages has been passed for at least 7 days. Disputes on these orders will not be accepted. Update the Chrome Extension For customers who have already been using CJ Chrome Extension, you can do it manually if the update does not happen automatically. Here is the process: Step 1: Click "Manage Extensions" and find "CJDropshipping."   Step 2: Turn on Developer mode and Click "Update." When the update is finished, it will pop up a hint like "Extensions updated."   Hope what we've been doing really benefits you. Should you have any problems, please contact your agent at any time to get a quick reply.

Of all the payment methods, either paying by Payoneer or by Paypal is a Fast, Low-Cost Solution for your International Business. Thus, the two payment methods are preferred by most e-commerce businessmen. Nevertheless, In using them, a great many have puzzled by how to transfer balance between them. The truth is, you can link your PayPal account to Payoneer within several steps. Here are general steps: 1. Community Federal Bank Account. 2. Contact Online Agent on Payoneer. 3. Link the Account on PayPal. 1. First of all, you need a Community Federal Account. Go to Help > Support > Contact Us > Live Chat to request a “Community Federal Bank Account" by inputting “Add Bank Account”. 2. Tell your Payoneer customer support that you would like to connect your Payoneer bank account to your PayPal. You need to add a Community Federal Bank account to your existing account as it is obligatory.   3. Log into your PayPal account via US IP and link the Community Federal Bank Account to PayPal by Simply clicking "Link a Card" or "Bank on PayPal". Note: In a couple of days PayPal will create 2 transactions on your Payoneer account with codes to verify your bank account on PayPal. Please do not hesitate to consult an online agent in the chatroom if you have any questions. 

Each seller may have different sourcing goals—more competitive pricing, higher quality standards, broader product categories, developing private labels or exclusive items, and more.   CJ's Paid Sourcing Service offers end-to-end, tailored support based on your specific goals, helping you efficiently move forward with your business plan.   If you're seeking a more in-depth sourcing service, you can also try CJ's Paid Sourcing for a tailored solution. Below are the steps to get started:   Ⅰ. How to Post a Sourcing Request?   1. Access to Sourcing Function   You can access the sourcing page through the following methods:   - Homepage: Click “Request for Sourcing” or “Source Now”;     - Service Section: Go to Service > Sourcing, then click the "Post Sourcing Request" button in the top right corner.     2. Submit a Paid Sourcing Request.   You may submit sourcing requests through either of the following methods:   - Sourcing for Store Existing Product.   Go to the “Store Existing Product” page, fill in the required information, and check the “Paid Sourcing” box at the bottom. The system will then create a store-based paid sourcing task.     - Sourcing for Individual Product.   Go to the “Individual Product” page, fill in the necessary details, and also select the “Paid Sourcing” option before submitting.     Note: There is no limit on the number of Paid Sourcing requests, and they will not count against your daily quota of free requests.   II. Payment Process   After submitting your request, click “Request for Sourcing” at the bottom of the page to proceed to the payment screen.     If you exit the process midway, you can click the “Pay” button from the sourcing list to resume payment.     If you have multiple tasks in one batch, a pop-up will appear allowing you to choose single or bulk payment, and then proceed to the checkout page.   III. Track Progress   Once payment is completed, the task status will change to Pending. You can track progress from the Sourcing list, and results will appear in the Result column.  If you need further communication, you can reach out to the CJ team using the “Chat” or “Ticket” features on the right-hand side.     Currently, automatic refunds are not supported. If the result does not meet expectations, please contact your CJ agent for assistance.   IV. Canceling a Request   To cancel a request, click the Cancel button while the task status is Awaiting Payment.     If a store product paid sourcing task is canceled, the item will no longer appear on the “Store Existing Product.” page. To restart the request, go to the “Individual Product” page and re-upload the item information.   V. Payment Records   You can view all your Paid Sourcing transactions in your Wallet. Look for transactions labeled Paid Sourcing. Click the CJ Order ID to view the related sourcing task ID.       If you encounter any issues during the process, feel free to contact CJ online support team. We’re here to provide you with prompt and professional assistance.

This tutorial will explain to you the six types of status of dropshipping orders on CJ: 1. Awaiting payment. 2. Pending. 3. Processing. 4. Dispatched. 5. Completed. 6. Closed.   1. Awaiting Payment. Unpaid orders will be listed in Awaiting Payment where you can find and pay for them whenever you're ready. But the inventory for the order will only be locked for 24 hours. We'd highly recommend you make payments sooner as the price may vary once the inventory is unlocked. If you want to delete it, please click "Cancel" to move it to Trash or Orders. It's possible to decide to sync the tracking number before or after the order is dispatched.   2. Pending. Paid orders will be listed in Pending before the tracking numbers are generated within the next 24 hours, while those containing free shipping products will have the tracking number generated within the next 48 hours. When you choose to sync before dispatching and the tracking number or shipping method changed, you can click "Sync" to update the tracking number for your orders.   3. Processing. Orders will be listed in Processing while your parcels are being prepared for pickup. If you place an order while CJ inventory is low, the process might be a bit longer due to the replenishment. You can find out more information in the order logs. To make order search easier, you can sort processing orders by Paid Time and Order Amount.   4. Dispatched. Orders will be listed in Dispatched once they have been dispatched and departed from the warehouse. You can find the tracking number to track your orders on CJPacket, or by clicking the CJ order number to get tracking information. Tips: If you have bulk orders or placed Excel orders, you can export orders to get a list of tracking numbers for each order to upload for your customers.   5. Completed. Orders will be listed in Completed once they have been delivered. Please contact your agent or customer support for more information if your customer suggests otherwise.   6. Closed. Orders will be listed in Closed 30 days after delivery. You cannot open disputes for closed orders.    For orders in Processing/Dispatched/Completed/Closed status, you can get the shipping label for proof of fulfillment.   If you have any problems, please feel free to contact our online agent anytime.

To provide convenience to cross-border online sales and the importation of low-value consignments, the new VAT e-commerce rules will come into force on 1st July 2021 in the EU. Along with the cancellation of the exemption at the importation of small consignments of a value up to EUR 22, all goods imported in the EU will be subject to VAT. To simplify the declaration and payment of VAT, the Import One Stop Shop (IOSS) has been published. In this article, we will talk about: 1. What is IOSS (Import One Stop Shop)? 2. What are the advantages of IOSS? 3. Which supplies of goods do the IOSS cover? 4. How to register for IOSS?   1. What is IOSS (Import One Stop Shop)? IOSS, also known as “import one-stop shop”, is a new system of new VAT declaration and payment especially for cross-border online sales and importation of goods to the EU. It allows suppliers and electronic interfaces selling imported goods to buyers in the EU to collect, declare and pay the VAT to the tax authorities, instead of making the buyer pay the VAT at the moment the goods are imported into the EU as it was previously the case (for products over 22 EUR).   2. What are the advantages of IOSS? The IOSS facilitates the collection, declaration, and payment of VAT for sellers that are making distance sales of imported goods to buyers in the EU; The IOSS also makes the process easier for the buyer, who is only charged at the time of purchase, and therefore does not face any surprise fees when the goods are delivered; If the seller is not registered in the IOSS, the buyer has to pay the VAT and usually a customs clearance fee charged by the transporter.   3. Which supplies of goods do the IOSS cover? Dispatched or transported from outside of the EU at the time they are sold; Dispatched or transported in consignments with a value not exceeding a total of EUR 150 (low-value goods) even if the order contains more than one item; Not subject to excise duties (typically applied to alcohol or tobacco products). Note: For the sellers who use third-party platforms like eBay/Amazon, etc., the platform will register for IOSS; For independent sites or other electronic interfaces, the sellers need to register on their own.   4. How to register for IOSS? From 1 April 2021, a business can be registered on the IOSS portal of any EU Member State. If businesses are not based in the EU, they will normally need to appoint an EU-established intermediary to fulfill their VAT obligations under IOSS. Note: Important information above all refers to the announcement from ec.europa.eu, kindly find more details about IOSS there. With any uncertainties about your tax obligation, please kindly contact the professional tax consultant. Find details about how to make declaration with IOSS on CJ. Contact us if you need any assistance, CJ will be here to support you.

After your private inventory/service products are stocked, you'll be able to deduct the order amount from it while purchasing the corresponding products. The whole deduction process is as follows: 1. Add Orders to the Orders Picking Go to Store Orders > select your orders > add them to the Orders Picking > submit them from the Orders Picking. 2. Set Inventory Deduction; 3. Pay for Orders.   Note: For service products (products you ship to our warehouses), they will be deducted automatically.   After payment, you'll be able to check your orders in Orders Fulfillment.   If there is any confusion, just feel free to Contact Us Additional CJ support context for How to Use Private Inventory? Q: What should sellers verify before placing or syncing CJ orders? A: Before placing or syncing orders, verify SKU inventory, warehouse location, and product availability. Private inventory, deposit inventory, and warehouse stock can affect whether an order can be fulfilled quickly from the expected warehouse. Checking inventory before payment helps avoid stockouts, fulfillment delays, or orders that need warehouse adjustment.