Prior to starting an online business, you'd better get as well prepared as possible. CJ supports placing testing orders so that you can be familiar with our whole order fulfillment process. The general steps are: 1. Find your ideal product on the home page; 2. Click 'Buy Sample'; 3. Confirm the order information and pay; 4. Check the order status in Sample Orders.   For the orders shipping to the EU countries, you should also set up the IOSS option. For more about the IOSS option, please refer to this tutorial.   Check the order status in Sample Orders.   Contact Us

Wholesale order means buying a product in bulk to stock in your place for retail or online sales. You can order either one item or multiple items.   Here are the general steps: 1. Find a product and click the "Product-wholesale" to view Wholesale Price; If the product doesn't have a wholesale option, you can click "Buy Sample" on the "Product-Dropshipping" page.   2. Add the product to the cart or buy now; Select the variants you want to buy and add them to your cart. Then go to the Cart. Sometimes, the Minimum order Quantity may be more than you want to buy. In this case, you can click "Sample" option to buy the products.   3. Go to the Cart-Wholesale and select the product. Then submit the order.   If your product was added in "Sample" option, please select "sample" option to submit the order. If the destination is one of the EU countries, you can select the IOSS option to declare. The declaration can be set up in My CJ > Profile > Declaration Settings.    With any uncertainties, please contact us for help.

CJ develops a feature that enables CJ customers to create orders on our platform with ease.  Here are the general steps. 1. Go to Store Orders > Imported > Orders > Click "Create orders" icon on the top right; 2. Select products in SKU List/All Products; 3. Fill in the shipping information; 4. Add to cart and pay.   Note: 1. If the selected products on the different warehouses (eg. China warehouse and US warehouse), then the system will divide them. Also, if you enter the shipping information for New Order 1, you can click the duplicate icon (Beside New Order 2) to copy it for New Order 2. 2. For orders shipping to EU countries, you need to set up IOSS option. For more about IOSS, please refer to this article.   Add to Orders Picking and pay. The order created will show up under "Store Orders > Imported > Orders". You just need to add it to the cart and pay as the normal steps.    Contact Us Additional CJ support context for How to Place a Manual Dropshipping Order on CJ? Q: What can sellers do when automatic store integration is unavailable? A: When automatic store integration or order sync is unavailable, CJ orders can still be created manually or imported with Excel or CSV. The order file should keep SKU, variant, quantity, customer address, and shipping method consistent with the original store order. This provides a fallback fulfillment path while the store connection or automatic sync issue is checked separately.

We would like to help your business grow, and we will be responsible for each dropshipping order from CJ. Here we summarize the steps for how to open a dispute for wholesale orders (begin with 'ZF') and orders. Every order will be handled strictly under Refund, Resend and Returns Policy. Note: 1. All disputes must be opened and negotiated on CJ, rather than a third party, be it PayPal, or another party, otherwise, your account on CJ may face the risk of blocking. 2. Dispute orders will be generated with the beginning capital of SH. Main contents of the dispute procedures: 1. Open a dispute for orders in Store Orders ; 2. Open a dispute for orders in Sample Orders  / Wholesale Orders / Preorder Inventory  ; 3. Check the dispute details; 4. Close the dispute.   1. For orders in Orders Fulfillment. a. Go to Store Orders > Pending/Processing/Dispatched/Completed (You can't open a dispute for closed orders). b. After clicking the order number to enter the detailed page,  click "Open Dispute".  c. Select "Dispute Type" and "Expected Operation". If you want a refund, select Back in balance or Return to the original way. Then, upload screenshots of buyer complaints (email address is A MUST) and images of the parcel. Also, leave us a message for review. At last, "Confirm" it.   2. For orders in Sample Orders. Go to "Sample Orders" to find the issue order. Then click "View Details > Dispute" and upload details. The following steps are the same as that of orders.     3. For orders in Wholesale Orders. Go to "Wholesale Orders" to find the issue order. Then click "View Details > Dispute" and upload details. The following steps are the same as that of orders.   4. For orders in Preorder Orders. Go to "Preorder Inventory" to find the issue order. Then click "View Details > Dispute" and upload details. The following steps are the same as that of orders.   5. Check the dispute details.   You will see the process in this popup window. Resend: You can check the resend information and click "Agree" if it is correct. CJ will handle the following part. Refund: The money will be deposited in your CJ Wallet (if you choose back in balance) or returned to the original way. You can check the balance in your Wallet, and top it up for benefits if you like.     6. Close the dispute.   We also want to remind you that we will stop processing your orders once you open the dispute. So please think again before you open it. When you want to cancel or close the dispute to make the order process, you may click "Cancel".   With any uncertainties, please feel free to contact us. Additional CJ support context for How to Open/Close a Dispute on CJ? Q: What affects CJ refund timing? A: A CJ dispute should include clear order evidence so the case can be reviewed efficiently. Upload photos, videos, tracking details, delivery proof, product issue evidence, or customer complaint details depending on the case. Strong evidence helps CJ determine whether refund, resend, compensation, or non-delivery proof applies. Q: What evidence should sellers include in a CJ dispute? A: A CJ dispute should include clear order evidence so the case can be reviewed efficiently. Upload photos, videos, tracking details, delivery proof, product issue evidence, or customer complaint details depending on the case. Strong evidence helps CJ determine whether refund, resend, compensation, or non-delivery proof applies.

Many customers prefer to choose the US warehouse for fast shipping time. Here we have an instruction on how to list products from the US warehouse and pay for them. 1. Choose US warehouse on the homepage; 2. Select the product you prefer > Sample/Wholesale > Place an order.   Here are the specific steps:  1. Choose the US warehouse on the homepage. You will find the tending categories and can filter products by "Free Shipping" or sort by price or number of listing.   2. Select the product you prefer and go 'Sample'/ 'Wholesale' section to place an order.   Contact us if you have any questions.  Additional CJ support context for How to Buy Products from CJ US Warehouses? Q: What should sellers verify before placing or syncing CJ orders? A: Before placing or syncing orders, verify SKU inventory, warehouse location, and product availability. Private inventory, deposit inventory, and warehouse stock can affect whether an order can be fulfilled quickly from the expected warehouse. Checking inventory before payment helps avoid stockouts, fulfillment delays, or orders that need warehouse adjustment.

POD feature notwithstanding, many of you have been wondering if they can customize all the products on CJ. To meet your needs, here comes the new feature: Product Customization, where you can post your customization request and, after communication with our team, have your personalized product (suppliers products not included). The following part of this article will teach you how to use this new feature.     The general steps are: 1. Find your ideal product or provide your product URL; 2. Post customization request; 3. Product negotiation and pay; 4. Sample inspection; 5. Completed and SKU produced.   1. Find your ideal product or provide your product URL; 2. Post customization request. Please fill in all the required information, including product title, description, type, category, target price.   3. Check the details and initiate communication. Then pay for the order;     4. Sample inspection; We will produce a sample first for your inspection via a video or send it to your address. Video inspection: We will produce a video for you to check the product quality. Sample inspection: We will send the sample product to your address to check the product quality.    5. Completed and SKU produced. A new SKU will be produced exclusively for you and it is ready for you to sell.   With any uncertainties, please turn to our online agent.

This tutorial will explain to you the six types of status of dropshipping orders on CJ: 1. Awaiting payment. 2. Pending. 3. Processing. 4. Dispatched. 5. Completed. 6. Closed.   1. Awaiting Payment. Unpaid orders will be listed in Awaiting Payment where you can find and pay for them whenever you're ready. But the inventory for the order will only be locked for 24 hours. We'd highly recommend you make payments sooner as the price may vary once the inventory is unlocked. If you want to delete it, please click "Cancel" to move it to Trash or Orders. It's possible to decide to sync the tracking number before or after the order is dispatched.   2. Pending. Paid orders will be listed in Pending before the tracking numbers are generated within the next 24 hours, while those containing free shipping products will have the tracking number generated within the next 48 hours. When you choose to sync before dispatching and the tracking number or shipping method changed, you can click "Sync" to update the tracking number for your orders.   3. Processing. Orders will be listed in Processing while your parcels are being prepared for pickup. If you place an order while CJ inventory is low, the process might be a bit longer due to the replenishment. You can find out more information in the order logs. To make order search easier, you can sort processing orders by Paid Time and Order Amount.   4. Dispatched. Orders will be listed in Dispatched once they have been dispatched and departed from the warehouse. You can find the tracking number to track your orders on CJPacket, or by clicking the CJ order number to get tracking information. Tips: If you have bulk orders or placed Excel orders, you can export orders to get a list of tracking numbers for each order to upload for your customers.   5. Completed. Orders will be listed in Completed once they have been delivered. Please contact your agent or customer support for more information if your customer suggests otherwise.   6. Closed. Orders will be listed in Closed 30 days after delivery. You cannot open disputes for closed orders.    For orders in Processing/Dispatched/Completed/Closed status, you can get the shipping label for proof of fulfillment.   If you have any problems, please feel free to contact our online agent anytime.

CJ stays committed to providing better services to worldwide dropshippers. Lately, some of our customers were bothered about a problem, whether can I cancel an order and replace it in case of mistakes, including wrong SKU, wrong shipping method, wrong order information, wrong shipping address, and so forth. Hence the 'Reorder' feature, by which you can replace an order with ease. This tutorial aims to teach you how to replace an order. Note: This feature cannot be applied to orders in dispute status. Here are general steps: 1. Find the order you want to replace in 'Store Orders'; 2. Click 'Reorder'; 3. Replace the order in the 'Orders Picking'.   You may also replace orders in the order details.   With any uncertainties, please turn to our online agent.

If you do not have a store or website connected with our platform, you can import orders via Excel files. Here are the general steps. 1. Log into your CJ account > Orders > Store Orders > Imported > Orders > Click "Import Orders" icon. 2. Click "Download" to download our template. 3. Fill in the order details. 4. Go back to Orders > Store Orders > Imported > Orders > Upload the edited Excel. 5. Import by your custom template.   Detailed steps: Log into your CJ account > Orders > Store Orders > Imported > Orders > Click "Import Orders" icon. Click "Download" to download our template.     Open the Excel File at the bottom and enter the necessary order information.   Go back to  Orders > Store Orders > Imported > Orders Upload the edited Excel.     You can also click "Go to custom template" to add a personal template.     Click to add a template.     The system will use the first row as the header.     Match CJ's fields with your template headers, enter a name, and save.     After entering the name and saving, a new template will be created.     When importing, select your new template to proceed.     Note 1:  a. Please do not remove/change the top row highlighted in green. b. Order Number = the order number from your store. c. As for products with variants, please make sure the variants are included in the SKU. For example: CJABCDEF12345-Red-XXL instead of CJABCDEF12345; or CJJD118270901AZ instead of CJJD1182709. d. As for products without variants, please make sure the "-default" is included behind the SKU number. For example: CJABCDEF12345-default.   Note 2: 1. Our POD products can also be imported via excel sheets. 2. You can enter the URL to upload the product image. File format can be converted here: SM.MS.       Note3: a. For orders shipping to the EU countries, you should fill in your tax number.   b. If you want to apply the CJ's IOSS, you should set it up in 'Edit Address' after uploading the Excel. Please be noted that you should set the IOSS options in your Profile before setting up.   Note 4: a. Before uploading excels, please make sure that the products have been added to your My Products. b. You can also create orders by searching for products.  c. Once imported successfully, orders can be found in Store Orders > Imported > Orders and you can click "Add to Orders Picking" to pay. d. You can click 'Importing Failed' to find out the reasons for the failure when importing completed.                                                                                                         If you have more doubts, you can contact us.   Additional CJ support context for How to Import an Excel Order? Q: What can sellers do when automatic store integration is unavailable? A: When automatic store integration or order sync is unavailable, CJ orders can still be created manually or imported with Excel or CSV. The order file should keep SKU, variant, quantity, customer address, and shipping method consistent with the original store order. This provides a fallback fulfillment path while the store connection or automatic sync issue is checked separately.

Still clueless about how to have your orders fulfilled by CJ? Here's a step-by-step tutorial for creating automatic orders: Main Steps: 1. Store Authorization. 2. Product Searching/Sourcing. 3. Product Listing/Connecting. 4. Add to Cart & Pay.      To make things clearer, we have a flowchart and a video for your reference:     Detailed steps:  1. Store Authorization. Before establishing connections between products in your store and products on CJ and having orders synced to CJ, you need to authorize your store. There are over 20 types of apps that can be authorized on CJ, including Shopify, eBay, WooCommerce, Shipstation, Etsy, Shoplazza, etc. You can find detailed instructions for the authorization of each type of store. For instance, if you need to authorize your Shopify store, you can click the 'Apps' > 'Shopify' on the left side bar and click 'Add App'.      If you wish to authorizer stores from Clickfunnel or other personal websites, you can use our API keys and find the detailed flow in the API document. Moreover, you could consult our agent in the chatroom for more information.     2. Product Searching/Sourcing. After completing store authorization, the next step is to find the products you want to sell: a. Browse our website. You can find various classifications and recommendations of products on the homepage. b. Search products by keywords or SKUs. c. Search by images. You can drag an image or upload one by hitting the camera icon to find a product. d. Source a product. You can post a sourcing request if you cannot find your desired product on CJ. Your request will be handled within 2 days.  Go to Service > Sourcing; Post a Sourcing Request. Note: You can either post sourcing requests on existing products from your store or upload images and details for an individual product.      3. Product Listing/Connection. Products must be properly connected before orders can be fulfilled by CJ.  a. How to list a product? Products from CJ can be listed to your store directly: Click 'List' on the product page; Select the store and set up the product information; Select variants and set the price; Click "List it Now".  Then the listed products from CJ will be automatically connected.      b. How to connect a product? If you want CJ to fulfill orders of products from your store, you need to create connections between them and CJ's products: Go to Products > Store Products; Click "Unconnected";  Sync the product from your store, and find the same product on CJ by searching image, clicking "Match", or entering the product name/SKU;  Connect them.       4. Add to cart & Pay. You would need to go to Orders > Store Orders to import orders from your store to CJ by clicking the button Sync Store Orders first.  Select the orders and add them to the Orders Picking; Go to Orders Picking and Submit orders; Confirm the order details and pay.     Note: If orders are not paid right away, they can be found in Store Orders > Awaiting Payment. The inventory can be reserved for 24 hours.  Please do not hesitate to contact us with any further questions. And you are more than welcome to join our Facebook group to discuss with other dropshippers.