As it's shown on CJ, we have integrated with over 8 platforms including Shopify, eBay, WooCommerce, ShopLazza, Magento, and so forth, all of which you can authorize your store to list products and make order fulfillment. For Shopify sellers, it's available to sync the tracking numbers to stores, while order status would change automatically. If you have set the shipping confirmation notification, the tracking numbers will be sent to your customers with a link. If you have connected your store with CJ, the tracking URL with tracking numbers synced to your store is based on cjpacket.com or 17track.net. But CJ offers the option of changing the tracking URL in the order details and shipping emails. The general steps are: 1. Go to Authorization > Action; 2. Choose one default tracking URL; There are two tracking URLs from which you can choose: cjpacket.com or 17track.net. You can select either one, after which the tracking URL or the tracking number will be synced as you choose. 3. Or add your own tracking URL. To satisfy customers' demands, it's also possible to add your own tracking link. But you should notice that the tracking numbers may not be inserted with the link if you add your own one or the 3rd party's. Should you have any doubts about the function, you can turn to your agent. 

There are many ways to do product promotion/marketing. For dropshippers, to increase sales amount, you may consider combining several related items before running your ads on Facebook, Google, TikTok, and other social platforms.  However, on CJ, we don't have the same product portfolio as your plan for you to connect. So what can we offer? Here come bundle products. In this tutorial, we will teach you:  1. The definition of Bundle Products. 2. How the products can be bundled? 3. How to get bundle products on CJ? The definition of Bundle Products Simply, it is a mix of some SKUs on CJ to satisfy your marketing demands. It contains multiple items that have a strong correlation to produce a new SKU as the main SKU, while the others become secondary. How the products can be bundled? There are two possible situations: 1. "Buy one get one free" plan; It is the most common promotional method for businessmen. In this case, instead of creating a new SKU,  we can help add the product's quantity in the SKU to make a special variant. For example, Pet Cat Sugar Energy Ball Lick Toys Catnip, SKU: CJJJCWMY00143 only contains 1 piece. It's possible to add variants according to the quantity, like 2pcs/3pcs/4pcs/5pcs/6pcs as you need.    2. Combine similar products; Here we take beauty cleansing as an example. The followings are the single items of beauty cleansing, so they have their own SKUs. a. Ultrasonic Cleansing Device with SKU: CJBJPFMB00537-Black b. Beauty cleansing tools with SKU:  CJBJMRDD00019-A Style  c. Cleansing instrument with SKU: CJBJPFMB00432-Pink These items may have a good performance if they are sold in one set, and also convenient for customers to purchase. So, we help make a bundle of products with a new main SKU: CJBJPFMB00537-Tools set 1.   It seems very easy, how to get it done? Suppose you are using a third-party's application for bundle products, you are supposed to fill in an Excel. 1. Please fill in the SKUs you want to make bundle products in the left list before sending it to your agent who will help you generate combined SKUs and send the excel back to you within 3 days.   2. Take the combined SKUs and go make product connections by copying the newly-generated SKU into the right search bar on the product connection page.   If you have such promotional plans, please let your agent know so that he/she can help make it.

Many customers find that their store orders fail to be synced to Orders but to Invalid Orders. The reason should be product connection between your store and our platform, so you need to connect the products in your orders to process them. Here we have a detailed introduction about the steps. 1. Imported > Invalid Orders > Click the red icon to connect it (or you can click the "Connect" to enter the connection page).   2. Search products both in your store and on our platform.   3. Select product > Connect.   4. Update the order > Check it in Orders.   Note: It is important to connect the correct variant of the order which you could tell from the Variant ID of your product. For example, you Variant ID is 12345, then you should choose the variant with this ID while connecting. If not, your order still cannot be updated from Invalid Orders to Orders.   Contact Us

Of all the payment methods, either paying by Payoneer or by Paypal is a Fast, Low-Cost Solution for your International Business. Thus, the two payment methods are preferred by most e-commerce businessmen. Nevertheless, In using them, a great many have puzzled by how to transfer balance between them. The truth is, you can link your PayPal account to Payoneer within several steps. Here are general steps: 1. Community Federal Bank Account. 2. Contact Online Agent on Payoneer. 3. Link the Account on PayPal. 1. First of all, you need a Community Federal Account. Go to Help > Support > Contact Us > Live Chat to request a “Community Federal Bank Account" by inputting “Add Bank Account”. 2. Tell your Payoneer customer support that you would like to connect your Payoneer bank account to your PayPal. You need to add a Community Federal Bank account to your existing account as it is obligatory.   3. Log into your PayPal account via US IP and link the Community Federal Bank Account to PayPal by Simply clicking "Link a Card" or "Bank on PayPal". Note: In a couple of days PayPal will create 2 transactions on your Payoneer account with codes to verify your bank account on PayPal. Please do not hesitate to consult an online agent in the chatroom if you have any questions. 

Please find the process of listing products to your eBay store below: 1. Authorize your eBay store on CJ; 2. Choose one product and click List on the product page; 3. Tick all the variants and complete the options; 4. Click List it Now, and find the product in the Listing Records / Store Products modules and in your store. Note: Listing products to eBay has been suspended on App, but it will not affect the operation on the Web. Specific steps: 1. Authorize your eBay store on CJ.   2. Find the product you want and click 'List' on the product page.   3. Tick all the variants and complete the options. a. Select the listing site (can be found on eBay's Seller Hub > Overview) of your eBay store. The currency type of the product price will be updated according to the listing site selected. b. Please make sure the total quantity of the product listed does not exceed the listing limit on eBay as products will be removed once the inventory runs out. Click here to get more information about the listing limit (quota) on eBay. c. Fill in the UPC/EAN code (if required). The UPC/EAN code is dynamically generated by eBay upon product category. You could click the yellow icon beside the UPC box to learn more about it. Please contact eBay support to get the code. You could also fill in “Does Not Apply” if you cannot get the code. (Temporary solution) d. Choose a shipping method and fill in the rest of the required information. Note: You can also edit the postage policy on eBay.   4. Click 'List it Now' before you can find it in your eBay store. Remember to make sure that you have filled in all the required information before you click List it Now to submit.   Reminder: Due to the various limitations set by eBay, you're likely to encounter some listing problems. To this connection, we've sorted the problems out and put the corresponding solutions in this tutorial. Please feel free to consult our agents in our Chatroom for any suggestions regarding your experience in our system or services.  

  At CJdropshipping, packaging is treated as a core part of your brand expression. We provide a wide spectrum of customizable packaging formats designed to improve product protection, enhance unboxing experiences, and communicate your brand value at first sight. Below is a fully expanded and deeply optimized overview of every packaging type we support. Each section covers applications, material features, customization options, usage guidelines, and brand recommendations.     Why Custom Packaging Matters for Your Brand?   Custom packaging is more than product protection—it’s a core part of your brand identity. The way your package looks and feels shapes customers' first impressions, influences perceived product value, and strengthens the emotional connection with your brand. A well-designed custom package helps you: Stand out instantly with recognizable visuals and consistent branding Enhance the unboxing experience, making it memorable and premium Increase customer loyalty and repeat purchases through thoughtful presentation Encourage social sharing, driving organic exposure and word-of-mouth Even simple elements—like branded cards, labels, or pouches—can significantly elevate your brand presence.       Custom Packaging at CJdropshipping   At CJdropshipping, we offer a comprehensive and brand-centric packaging service designed to elevate your customer experience from the inside out. Our fulfillment team evaluates each order and applies your selected packaging elements with precision—ensuring every parcel reflects your brand aesthetics, product needs, and quality standards. To support brands across different product categories and positioning, we provide a full spectrum of customizable packaging options, ranging from structural boxes and soft pouches to cards, labels, manuals, and shipping materials. These options can be used individually or combined to create a cohesive, memorable, and professional unboxing experience. Available packaging types include:Folding Box · Mailer Box · Lid Top Box · Glasses Box · Jewelry Box · Watch Box · Carton · Card · Soft Material Pouch · Bubble Envelope · Zipper Bag · Transport Bag · Label · Sticker · User Manual · Socks Label...and more.     CJ Custom Packaging Types and Application Examples   1. Folding Box   Best for: Jewelry, cosmetics, accessories, gadgets, lightweight retail items.Material & Features: Made of coated paperboard or kraft material Lightweight, cost-effective, easy to stack Smooth surface suitable for high-quality printing Customization Options: Full-color printing Logo embossing, spot UV, matte/glossy lamination Custom shapes, die-cut windows How We Apply It: Replaces the original packaging if sizes match If larger, product is placed directly into the custom box Ideal For Brands That: Sell small retail products and want a clean, modern brand presence Seek to showcase color, patterns, or artistic layouts Notes: Do not overfill; folding boxes are not designed for heavy-duty impact protection.       2. Mailer Box   Best for: Apparel, shoes, gift sets, subscription boxes, accessories.Material & Features: Corrugated cardboard, strong compression resistance Suitable for shipping without additional outer cartons Large printing surface for branding Customization Options: Full box printing, inside/outside graphics Kraft or white base material Custom inserts for product positioning How We Apply It: Inner packaging (typically zip bag) is placed inside the box If custom zipper bag is included, it replaces the original Ideal For Brands That: Offer subscription boxes or curated sets Want a premium unboxing feel at moderate cost Notes: Add protective padding for fragile items.           3. Lid Top Box   Best for: Premium gifts, luxury items, small electronics, ornaments.Material & Features: Rigid cardboard structure, solid and elegant More upscale than folding boxes Crisp edges and excellent print quality Customization Options: Embossing/debossing, foil stamping, velvet interior lining Custom inserts (foam, velvet, cardboard) Magnetic closure How We Apply It: Product is placed directly inside if original packaging is removed Ideal For Brands That: Seek a luxurious, gift-like presentation Sell high-value items needing structured protection Notes: Higher cost but significantly boosts customer perception.       4. Glasses Box & Pouch   Best for: Sunglasses, reading glasses, optical eyewear.Material & Features: Rigid protective structure Interior lining to prevent scratches Designed to fit eyewear safely Customization Options: Exterior printing or debossed logo Custom pouch + cleaning cloth sets Hard-shell or soft-shell styles How We Apply It: Glasses + cleaning cloth are placed into the pouch (if included), then boxed Ideal For Brands That: Sell eyewear and emphasize premium presentation Want to reinforce brand identity in eye-care markets Notes: Consider adding microfiber pouches for added value.           5. Custom Card & Hang Tag   Best for:All product categories, especially apparel, accessories, beauty products, and gift items. Materials & Features: High-quality card stock with optional matte, glossy, or textured finishes Suitable for customer messaging, product information, and brand storytelling Durable and professional appearance for both in-box cards and product-attached hang tags Customization Options: Logo, product details, brand story, or care instructions QR codes linking to websites, social media, or discount pages Personalized thank-you notes, coupons, or promotional messages Hang tag-specific options: string styles, punch holes, specialty shapes, and premium finishes (foil, embossing, spot UV) How We Apply It: In-box cards: Placed inside the parcel, typically on top of the product for maximum visibility Hang tags: Attached directly to apparel or accessories after removing generic tags, ensuring a clean branded presentation Ideal For Brands That: Want to enhance professionalism and strengthen brand perception Aim to increase customer engagement, repeat purchasing, and reviews Sell apparel, accessories, or lifestyle goods that benefit from a retail-ready look Notes:Custom cards and hang tags are low-cost additions that significantly elevate brand identity, enrich the unboxing experience, and create meaningful touchpoints with customers.       6. Drawstring Pouch   Best for: Jewelry, watches, small accessories, gift items, collectible pieces. Material & Features:This category of pouches includes a wide range of soft, flexible materials such as: Velvet/velour Fabric/cotton Satin/silk-like Microfiber Felt or blended textiles Key Features: Soft texture that protects items from scratches Lightweight, reusable, and gift-friendly Adds a premium or handcrafted feel depending on the material Great for small, delicate, or giftable products Customization Options: Logo printing, embroidery, foil stamping Custom drawstring colors or ribbon closures Tailored sizes and shapes Multiple fabric textures for different brand aesthetics How We Apply It: Original small product packaging is removed The product is placed directly into the custom pouch Can be combined with jewelry boxes or watch boxes for layered presentation Ideal For Brands That: Sell premium small items (jewelry, watches, charms) Want an elegant, natural, or artisanal brand vibe Prefer reusable and environmentally friendly packaging Notes: Soft pouches significantly increase perceived value while offering protective cushioning. Choosing fabric or satin material can align with sustainable or luxury branding strategies.       7. Bubble Envelope   Best for: Fragile, small, lightweight items (cosmetics, tech accessories).Material & Features: Built-in bubble wrap for impact absorption Lightweight for cost-efficient shipping Customization Options: Branded printing or logo stickers Color variations (pink, black, kraft, etc.) How We Apply It: Product is placed directly inside Shipping label does not obstruct printed logo Ideal For Brands That: Want cost savings while protecting fragile goods Notes: Not suitable for items requiring rigid protection.       8. Watch Box   Best for: Smartwatches, classic watches, luxury timepieces.Material & Features: Rigid and structured, often with velvet or foam interior Protects precision components Customization Options: Embossed logos, magnetic lids, premium foams Dual compartments for accessories (straps, tools) How We Apply It: Watches are mounted on cushions or holders before boxing Ideal For Brands That: Sell high-value watches and want a deluxe reveal Notes: Strongly enhances unboxing and perceived value.       9. Sticker & Label Solutions   Best for:All product categories requiring branding, quick guidance, or product identification. Scope Includes: Brand stickers for packaging decoration Instructional stickers offering key usage or care tips (as a complement to full user manuals) Product labels such as size, material, or compliance labels Socks labels (wrap bands) for clean, retail-ready presentation Materials & Features:Waterproof or paper-based options; suitable for both decorative and functional labeling; easy to apply on products, packaging, or as inserts. Customization Options:Logos, QR codes, usage tips, care icons, barcodes, brand elements, or promotional messages; available in matte, gloss, or special finishes. How We Apply It: Affixed to packaging or product surfaces where suitable Used alongside Instruction/User Manuals to highlight essential info Socks labels are wrapped around folded socks after removing generic labels Notes:Label-based packaging elements are low-cost, versatile, and effective for enhancing brand recognition while improving product clarity and customer experience.     10. Zipper Bag   Best for: Apparel, accessories, textiles, small retail products.Material & Features: Durable, resealable, dust-resistant Transparent or frosted styles Customization Options: Large logo print area Custom sizes, material thickness, colors How We Apply It: Replaces original poly bags Sealed before placement into boxes Ideal For Brands That: Want a clean, polished inner packaging look Prefer reusable, premium-feel pouches Notes: Enhances hygiene and protects fabric goods.       11. Transport Bag    Best for: Apparel, soft goods, non-fragile items.Material & Features: Lightweight waterproof poly mailer Tear-resistant Suitable for direct shipping Customization Options: Full-surface printing or minimalist logo placement Matte or glossy finish How We Apply It: Used as the outermost packaging for shipping Ideal For Brands That: Sell clothing or soft, unbreakable items Want a budget-friendly branded shipping bag Notes: Not recommended for fragile products.       12. Jewelry Box   Best for: Rings, necklaces, bracelets, high-end jewelry.Material & Features: Rigid box structure with soft interior padding Highly protective, luxurious look and feel Customization Options: Velvet interior, foil-stamped logo, premium inserts Custom shapes for product-specific designs How We Apply It: Jewelry is placed directly inside; pouches or foam included when necessary Ideal For Brands That: Target luxury, gifting, or boutique markets Notes: Strongly reinforces premium brand positioning.           Combining Packaging Types   Many brands achieve their best unboxing results by combining multiple packaging elements into a layered system. At CJdropshipping, we assemble these components in the most logical sequence to ensure both functionality and aesthetics. How We Combine Packaging Types: Product-Level Customization：Replace original labels, tags, or inner bags with your custom versions. Protective Inner Packaging：Use custom zipper bags, soft pouches, or bubble envelopes to secure the item. Outer Presentation：Place everything into a branded mailer box, folding box, or transport bag. Brand Touchpoints：Insert thank-you cards, hang tags, stickers, or quick instruction labels to reinforce messaging. Final Assembly：Organize components neatly to deliver a clean, premium unboxing flow. Example Workflow (Apparel): Apply custom label or hang tag Pack the item into a custom zipper bag Place it inside a branded mailer box or transport bag Add a thank-you card or promotional insert Seal and ship Benefits: Ensures consistent brand identity across every layer Enhances perceived value and customer satisfaction Supports curated unboxing experiences for different product lines   Build a Memorable Brand Experience with CJdropshipping   Custom packaging is one of the most influential ways to differentiate your brand and elevate every customer interaction. With CJdropshipping’s wide range of customizable packaging types and professional assembly process, you can craft a cohesive unboxing experience that reflects your brand’s character, improves customer engagement, and increases long-term loyalty. Whether you’re focused on premium presentation, sustainability, or simple brand consistency, our team is ready to help you tailor the perfect packaging solution. If you have unique requirements or need guidance on selecting the best combination for your products, feel free to contact us anytime—we’re here to support your brand’s growth.    If you have any questions or special packaging requirements, please feel free to contact us anytime.

We can fulfill your orders from Shopify after you make a product connection between your store and CJ. In this way, even though you use another third-party platform as your product inventory manager at first, CJ can still fulfill orders and synchronize the tracking numbers. Basically, we will become the inventory manager of your products on Shopify automatically when you make the product connection, and it will be more convenient for you to have control over the inventory status of CJ and arrange your business. When you find out the inventory is not synced or tracked, please do the following steps to allow CJ to manage your inventory. Here are the main steps: 1. List and find the product in your store; 2. Select the variants to edit; 3. Go to Inventory > Inventory Managed by > choose "cjdropshipping" and tick "Track quantity."  4. Click "Save" to complete it.     Note: Shopify doesn't support bulk editing the inventory manager, so you may have to do it manually.    Contact Us

For Shopify merchants who have been working with CJ to fulfill the store orders, we're glad to inform you that now we can help you manage the inventory level on every product variant.  There are 2 steps to sync the inventory: 1. Go to Authorization, and enable "Inventory Sync".   2. Go to Products > Store Products, and enable "CJ Fulfillment".  Enable "Inventory Sync"  Note: （1） To use "CJ Fulfillment" for a single product, you must enable "inventory sync" first. Otherwise, it won't work.   （2） If the inventory sync failed, check to see if it's because you haven't uploaded any variants to your store or there are no SKUs for your product's variants. In this situation, you may add variants and then fill with SKUs.      After that, you can sync your products on CJ again and follow the procedures we provided above. Do not hesitate to contact us if you have any other questions.

To provide more convenient services like faster product listing to dropshippers all over the world, the new bulk listing function is updated again and open to CJ users now. This tutorial instruction is going to walk you through the bulk listing function on CJ, to save dropshippers more time when listing multiple products to their stores. * Note: Bulk listing function is currently only available for Shopify/WooCommerce/TikTok cross-border sellers.   ● General steps outline:   1. Select products and add them to My Products; 2. Select products and edit prices; 3. Finish detailed settings after clicking "Manual Listing"; 4. (Optional) Set up a listing template to save time; 5. Click "Confirm" to start listing; 6. Check the items on the "Listing Records" page.   ● Specific steps to list products in bulk: Step 1: Select the products you want to sell from the search results or categories and click 'Add to My Products'; then the number of products selected will show under the 'My Products' button.       Step 2: Click 'My Products' to select the products you are going to list to your store; You can list the products in bulk by clicking "Manual Listing" or "Template Listing".         Step 3: For multiple platform sellers or WooCommerce/TikTok cross-border shop owners, you can"click "Manual Listing" > "All Platforms" to select stores and edit product prices to list in bulk.   Step 4: You can click "Template Listing" on the lower left of the page. In this way, your products will be listed automatically according to the template you set up.     *Note: 1. Template Listing feature can only be applied to products in Shopify, WooCommerce, and TikTok (cross-border shop) so far.2. Only products in the TikTok section on our home page can be listed to your TikTok store.3. POD products can only be listed to Shopify stores.   Step 5: After editing the prices and detailed settings, Click "Confirm" to start listing;   Step 6: When the bulk listing is completed, all items will show up under the 'Listed' tab. Here you can see the product name, SKU, price, and the shipping method you chose.     With any uncertainties about this tutorial, please feel free to contact our online support by:  Chatroom WhatsApp

Multi-Factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application, online account, or a VPN. MFA is a core component of a strong Identity and Access Management (IAM) policy. Rather than just asking for a username and password, MFA requires one or more additional verification factors, which decreases the likelihood of a cyber attack. Notice: You need to verify your email before enabling MFA authentication. Here are the steps: 1. Download the Google Authenticator app. 2. Enable MFA on your profile > Account Security. 3. Activating MFA. 4. Logging in with MFA. 1. Download the Google Authenticator by searching 'Google Authenticator' in the app store or scanning the QR code below.   2. Enable MFA Verification. Simply, go to Profile > Account Security > MFA Verification > Enable.   3. Activate MFA verification by entering the code from your Google Authenticator.   4. Once MFA is activated, a 6-digit code will be required from your Google Authenticator after entering your username and password. The code will change every 30 seconds.   With any uncertainties, please turn to our online agent. If you have any problems logging in with MFA, we will disable MFA mode once your identity has been verified.