When you advertise on Facebook, you may get a notification saying the ads don’t follow Facebook’s Advertising Policies and get blocked. The contents in the ads are easy to be one of the reasons that lead to the unwanted result——particular words are banned by algorithm all because they violated Facebook's terms and conditions. But there will always be ways to work it out. Being aware of those words with high risks and turn to find safe replacement words/phrases can set you free from such a headache. In this article, we collected some ubiquitous banned words and prepared some expressions instead. Hopefully, the samples below could shine a light on the ads problem. Five main terms of banned words are collected here: 1. For sales and selling terms. 2. For sales terms. 3. For giveaways and deals. 4. For clickbait terms. 5. For disclosure.   1. For sales and selling terms.   2. For sales terms.   3. For giveaways and deals.   4. For clickbait terms.   5. For disclosure.   Of course, such banned words may still have thousands left, but as long as you learn the way to avoid them, you can get away from this and keep on growing with your Facebook ads. Good luck! Should you have any questions, please feel free to ask in our Facebook group or contact our online Customer Support. We will be here to help with your dropshipping business.

CJ wallet plays a positive role in your business if you make full use of it. There is a bonus in top-up and no need to wait for bank processing time in order fulfillment. Here we introduce how CJ wallet works on the platform. Main contents: 1. Top up your CJ wallet; a. Enter the amount and choose the charging method: Payoneer: no amount limit Wire Transfer: $2,000 (minimum) b. Top-up with Gift Card. 2. Withdraw cash to your card. Select a platform > Enter amount > Select your account > Verification code > Confirm.   1. Top up your CJ wallet; There are two ways for you to top up your CJ wallet. One is to choose a payment method and the other is to use a gift card.  a. Select the amount or enter any amount, and choose a charging method;   Note: The minimum amount of the wire transfer is 2000. There is a bonus when topping up CJ wallet. $0-4999.99   0.5% $5000.00-9999.99 0.8% $10000.00-49999.99  1% $50000.00 and more  2% You can check the transactions in the Billing History, including order payment, charging history, and refund.   b. Top-up with Gift Card. CJ will give gift cards to some customers by email and you can top up CJ wallet with it.   Note: Gift cards are for CJ wallet top-up only. Credit from gift cards can only be used for order payment and cannot be withdrawn. Each gift card can only be used once. Credit cannot be redeemed after the date of expiry. Credit from a gift card will not be included in the top-up bonus plan.   2. Withdraw cash to your card. Enter amount > Select your account > Verification code > Confirm.   Note: The amount should be no more than your CJ wallet balance. A 3% fee will be charged in the withdrawal. You can check your withdrawal records in the Withdrawal History. Contact us if you have any questions. 

In some situations, CJ may have to charge you an extra fee for product or shipping. When it refers to the product, the reason should come from the product cost or weight increase, which are mainly caused by the changes of the factory. When it comes to shipping, the extra shipping fee will be related to the change of shipping method or the charging standards of shipping couriers. It means we have to charge an extra shipping fee when the product is oversized. To make the extra shipping fee clear, we will provide an invoice template for you to fill in the order number, product information, shipping cost change, etc. It will also help with the account checking, as well as the bill information on your payment account. The template will be like:   To get a copy of it, please download the Invoice Template. Should you have any questions about it, please feel free to ask in our Facebook group or contact our online customer support.

A successful dropshipping business requires sellers to understand their customers, know the associated costs, and develop a good relationship with their suppliers. The easiest way to study dropshipping and its suppliers for newbies to dropshipping is to learn courses or ask the community for help.  The Facebook group offers a solution for you to learn systematic knowledge from different mentors and get responses from those who are experienced. CJdropshipping group is such a group as it’s always improving the Guides (Units) and inviting mentors around the world to share their experiences in different languages. For a better understanding of how the CJdropshipping Facebook group can help you, we will introduce three parts: 1. Guides; 2. Mentorship; 3. Live training courses; 4. Topics.   1. Guides This is a collection of recommended posts and articles to deliver organized content to our members. Here you can have an introduction to CJ’s services and how you can use CJ App. Based on the platforms we integrated, CJ listed specific solutions on the product listing, order fulfillment, and shipping time.   2. Mentorship We started our mentorship at our CJ School first and invited our mentors to join the group. They concentrate on different dropshipping fields. For example, some carry more importance to eBay dropshipping while some perform well in conversion rate. You can check their channel or click "Start Conversation" to get direct advice. For a full list of our mentors, please visit: http://cjdropship.com/   3. Live training courses We host live training courses in the group from time to time, to invite mentors and experts to talk about different concepts of dropshipping and discuss with the audience together.   4. Topics It organizes the posts in a thematic way and makes it easy for members to find popular topics they are interested in.  Here is a shortlist of topics we recommend: tipoftheday (useful tips to work with CJ App effectively); productreport (a list of winning or promising products); shippingtime (latest discussion on the current shipping time); shippingnotification (the latest shipping notification from carriers).   Facebook also offers various post types for users, so you can ask questions, ask for recommendations for your opening store, make a poll, etc.   With any uncertainties, you can contact your agent for help. Also, any of your questions or suggestions are welcome to our Facebook group.

WooCommerce is one of the most important cooperated platforms, and WooCommerce customers are highly valued on CJ. But sometimes WoomCommerce issues arise one after another and make you confused and crazy. Given that, we offer references for you about a series of common WooCommerce issues. Three parts are concluded: 1. Authorization issue; 2. Listing issue; 3. Order syncing issue；   1. Authorization issue; (1) The "www" cannot be missed if it is part of your domain name. You must put it on when you are authorizing your Woocomerce store. But it is not necessary if your website domain doesn't begin with "www". "https://" must be removed. (2) Read/Write permission is incredibly important. You are supposed to give read and write permission to CJ. And CJ will offer better service for you. You need to visit the CJ system and reconnect if you only allow single Read or Write permission. (3) Correct "key" and "secret" are necessary. Sometimes, you got the "Authorize Failed" information. Simply, you fill in the wrong "key" and "secret". Please double-check it. (4) Only HTTPS is supported. When authorizing the store, it will first visit the web which begins with "https", so it is recommended to upgrade the site to "https". (5) Incorrect URL or "Plain" permalink. You need to use the right URL on WooCommerce. Click Settings > Permalinks > Common Settings. Then choose a new one. It always works. Plain is a default setting and you need to change to others.   2. Listing issue. (1) "Invalid or duplicated SKU" Issue/"UGS non valide ou dupliqué". Normally, it is out of the existing products in your store. They share the same SKU. Please check if the product is existing or not, you can choose to delete or keep it. (2) Too Many Variants. You may list failed if you choose too many variants. You can choose a few variants and list them to your store. Then, edit them in your store. (3) "Sorry, you cannot list resources." It's because you deleted the API from your WooCommerce admin and we can't access your store. You can reauthorize your store to solve the problem. (4) "Please ensure there is enough space in your WooCommerce media library before listing again." Please check if it's possible to increase the memory of your media library. (5) "There has been a critical error on this website. Please check your site admin email inbox for instructions." Please refer to this tutorial. (6) Rest API Access Fails with 404 (Access wp-json). Please refer to this tutorial. (7) “Invalid image: Specified file failed upload test.” Or Create platform product failed [#18 is an invalid image ID.] Please try to change the host server in WooCommerce. (8) 403/443 failed to respond. Or "[happen data error exception, message=[response error=[Just a moment...]]])" Please add the CJ IP address to the white list or turn it off if you have set any protection for your website. 47.254.74.208  47.88.4.204  47.254.34.239 (9) "Create platform product failed [Invalid image: The uploaded file could not be moved to wp-content/uploads/2023/07." Please refer to this tutorial.   3.Order syncing issue; The most common issue comes when you start to sync orders. You may have orders on the WooCommerce store, but you cannot find the same order on CJ. We have solutions for it. Please do exactly as follows: (1) Check if you have authorized the right store or not. We cannot sync your orders if you don't authorize your store to CJ. After authorization, CJ can move on and sync orders. (2) Check if the products have been connected to CJ or not. Only by having a connection with CJ can we fulfill the products and orders. (3) Check if your orders are available to be fulfilled. Orders should be processing and with Shipping address. Otherwise, you are supposed to change the order status on WooCommerce. Then, CJ can automatically sync your orders.   All current issues about Woocommerce stores are listed here. That may not include everything you may encounter. With any other doubts, feel free to contact us.

If you have registered with a Gmail account, you might be a bit confused when you cannot find the verification code in your inbox. Here's what you need to do in case you don't wanna miss any system emails such as verification code, product price/attribute change, sourcing results, and so forth from CJ in the future.  1. Click drop-down menu; 2. Copy CJ support email address; 3. Create filter. Detailed steps: 1. Click on the drop-down menu at the top.   2.  Copy and paste noreply@cjdropshipping.com, rep@cjdropshipping.com, and support@cjdropshipping.com in case of missing any reply from customer support in 'From', and click 'Create Filter'.   3.  Choose 'Never send it to Spam' and click 'Create Filter.'   Note: Please check your registration email address at your profile. It's possible that the email address on your registration is different from the one that you checked with. If so, kindly use the registered email address.    Contact Us 

Many customers switch their business from AliExpress to CJ because of CJ's better services, including customer support, prices, and shipping costs.  Here we'd like to introduce how to transfer your AliExpress products to CJ. 1. Set up a CJ account and have an online store set up; 2. Install CJ Google Extension; 3. Go to the product page of AliExpress > Post a sourcing request.   1. Set up a CJ account and have an online store set up; Stores on Shopify, eBay, WooCommerce, Etsy, Wix, Magento, BigCommerce, and so forth, are compatible with CJ and you can manage your orders through CJ after authorization. If your online store is not on any of the platforms mentioned above, you can add it to CJ via API.    2. Install CJ Google Extension; For a better experience with the CJ Dropshipping website, it is strongly recommended that you use the Google Chrome browser and have our extension installed. Find the tutorial here.   3. Go to the product page of AliExpress > Post a sourcing request. After installing the CJ extension, you’ll find the little icon on the right bottom of the product page. Your sourcing request will be handled within 48 hours. After sourcing success, the product will appear on the CJ platform. Then you can list it to your store.  In addition, you can add an automatic connection if the product can be found on CJ. (See tutorial: How to Find Products on CJ?)   Contact Us

CJ supports changing the email address used for registration, which means that you do not have to apply for a new CJ account. In this article, we will offer you guidance on how to change your email address. General steps: 1. Go to the Profile page; 2.  Click "Edit" and "Change"; 3. Verify the new email address.    Verify the new email.    Note: Please remember to check your spam box when you can not find the received verification code. If it doesn't work, you can find this tutorial on how to make it. Once it is done, your new email address will be effective. If you have any problems, you can turn to us.

Tracking your orders is not easy if you have many orders. The Advanced Shipment Tracking extension provides customers with an easy way to track shipments by adding a link to emails and order pages. Once you installed the plugin, tracking numbers from CJ will be automatically synced to WooCommerce.  Here are the general steps:  1. Go to WooCommerce > Plugins > Add New; 2. Search the extension by keywords and install it; 3. Activate and learn to use it.   1. Click Plugins on the WooCommerce dashboard > Add New.   2. Search the extension by keywords and install it.   3. Activate it and learn how to use the extension. Then, you can check it at Plugins > Installed Plugins.   On the WooCommerce > Orders > Edit Order screen, you will see a new write panel for shipment information:   You can also set tracking orders by CJ packet.   If you want more information about Shipment tracking, please check it on WooCommerce. Contact Us

For orders in Store Orders, there is a checkbox for you to choose to upload tracking numbers before or after dispatch and to sync default/local tracking numbers after selecting a store first.  Note: the order tracking will be applied only to the store you selected at the start. Here we will make an explanation for these options. 1. Sync Before Dispatching; 2. Sync After Dispatching; 3. Sync Default Tracking Number; 4. Sync Local Tracking Number.   1. Sync Before Dispatching It refers to that the tracking number will be synced to your stores before orders are dispatched. Pros:  a. It will show up on your Shopify store. Then, the order will be marked as fulfilled quickly. It will impress your customers with your efficiency. b. You can choose Sync Before Dispatching if you need a priority to provide a tracking number, Cons:  We will process your order after you pay efficiently. We can ship your package out on the same day when we are in stock. However, for some products, there is not enough inventory in our warehouse, so we need to ship them from factories. It may take 2-4 days for us to receive the goods and send them out. That is to say, your customer may receive the mail with a tracking number already since the tracking number has been synchronized to your store, but the tracking number does not have tracking information as the packages have not been shipped out.  Advice: You can choose Sync Before Dispatching if you buy private inventory in our warehouse, and you want to give priority to the synchronous tracking numbers.   2. Sync After Dispatching It means that the tracking number will be synced into your stores after orders are dispatched. Pros: The tracking number will be synchronized to your store until we send out the real package. Then CJ will trigger the email to remind your customer. It can avoid complaints from your customers for the unless tracking numbers as they think.  Cons:  a. There is no tracking number synchronized to your shop until the package is sent out. It is difficult for the customers to know whether the order has been paid out or not.  b. The order will be marked as unfulfilled for a long time, which will increase the cancellation and refund risks from your customers. Advice: You can choose to synchronize the tracking number to reduce customers' complaints, and the time depends on the payment time of each order. Meanwhile, you can edit the content of emails and send emails to your customers. For example, the tracking information may be delayed as the logistics company needs time to process orders. Please wait patiently! You can set up your email template here.   3. Sync Default Tracking Number The system will sync local tracking numbers except for CJPacket Ordinary and CJPacket Sensitive. Orders shipped through the two methods will sync the tracking number starting with “CJP”. 4. Sync Local Tracking Number No matter which shipping method you choose, the system will sync tracking numbers provided by the courier, namely, the local tracking numbers.   Contact Us