A more intuitive shipping methods setup interface is now available in Authorization > Shopify, Shopify users can now set up corresponding shipping methods in the following steps. 1. Store authorization and contact your agent to enable this feature; 2. Go to Authorization > Shopify > Action > Shipping Method Settings; 3. Enter your Shopify rate name and Select a corresponding shipping method on CJ. Detailed Steps: 1. Store authorization is required before you can set up corresponding shipping methods for your Shopify orders. You may also need to contact your agent to enable this feature and continue. 2. Go to Authorization > Shopify > Action > Shipping Method Settings.   3. Enter the rate name in your Shopify store before selecting a corresponding shipping method provided by CJ. Please make sure you have entered the correct shipping method as any typing errors including special characters, capital letter/lowercase will result in failure in identification by the system. You can add up to 50 corresponding shipping methods.  For shipping time & cost upon destination & product attributes and available shipping methods in different destination countries, please refer to the shipping calculator.   Once set up, your parcel will be delivered via the corresponding shipping method if it is available in the destination country. To avoid any misunderstanding, you might wanna set up a delivery policy for your customer and a shipping formula in your Shopify store. In case the corresponding shipping method is not available in the destination country, you can set up the default shipping method precedence for store, product, or order in Profile > Default Shipping Method Settings.   Please do not hesitate to consult an online agent in the chatroom if you have any questions. 

If you have many listed products and want to connect them all with one type of packaging, CJ supports connecting the package in bulk now. Main steps: 1. Learn about the packaging connection; 2. Go to Products > Store Products/My Products and select the products; 3. Click "Packaging Connection"; 4. Click “view packaging” to check the connection.   Detailed instructions: 1. Learn about the packaging connection. First, you need to know how to choose and apply one packaging on CJ. Go to Service > Custom Packaging, and you could select the type you need. Click here to view the whole process.   2. Go to Products > Store Products/My Products and select the products. Tick the products you need to connect with the same packaging.   3. Click "Packaging Connection." Then you will see a display of packagings, choose the one you need, and select the variant.   Click Confirm.   4. Click “view packaging” to check the connection. You could go back to Product > Store Products > Action and click “view packaging” to check everything.   Hope the above helps, with any uncertainties, just contact us for help.

Many customers are confused about the function of Address Management and Consignee Management in Profile. Here we have an introduction. 1. Address Management > Add New Address > Set as Default Address; 2. Consignee Management > Add New Consignee > Set as Default Consignee. 1. Address Management > Add New Address > Set as Default Address; Address Management refers to that our customers can add shipping addresses here for the one piece dropship and wholesale orders. You do not need to manually enter the address information when submitting a bulk purchase order. Here you can add several addresses and set one of them as the default address.   Note: a. You can go to  Select the products > Sample/Wholesale to check it. b. You can edit the default address as well as choose another address that you have added in Address Management. c. Click "Manage Address" to manage all shipping addresses.   2. Consignee Management > Add New Consignee > Set as Default Consignee. Consignee Management means the consignee information in an invoice. Adding a consignee is a must, otherwise, the invoice cannot be generated. Here you can add several consignees and set one of them as the default consignee.   If you want to change or edit the consignee information, please go to Consignee Management to adjust it. Please note that there is no option to edit the consignee during the process of generating an invoice. Contact Us 

WooCommerce can be well-integrated with CJ, and you're allowed to authorize your store on CJ by default. Moreover, it's viable to authorize your store with OAuth Plugin. After the authorization, you'll be able to list products to your store and import orders to CJ. The main steps of the authorization are: 1. Find the OAuth Plugin on WooCommerce Admin and install it; 2. Add the new application under Users and fill in the application information; 3. Copy Client Key and Client Secret and paste them to CJ; 4. Generate the verifier code;  5. Paste the verifier code to CJ and complete the authorization.   1. Log into your WordPress admin > Plugins > Add New. Then install the OAuthin Plugin by searching the keyword "OAuth 1.0a Server” > Install “WordPress REST API – OAuth 1.0a Server” > Activate.   2. Go to Users > Applications > Add New "1.0a Server” > Activate. Then fill in the application information, including Consumer Name, Description, and Callback. And the Callback must be "https://cjdropshipping.com/". Finally, remember to save the information you've filled in.   3. Copy the Client Key and Client Secret, then paste them to CJ.    Then, go to the authorization page of WooCommerce on CJ. Click Add Store> OAuth Plugin > fill in the required information > Next. And then an authorization URL will be generated.   4. Log into your WooCommerce account > Authorize > Generate a Verifier Code.   5. Copy and paste the Verifier Code to CJ to complete the authorization.   Then you will see your WooCommerce Store in Apps > WooCommerce. If there is any uncertainty, please feel free to contact our agent.

Customer satisfaction of online buyers heavily relies on the efficiency of delivery, apart from product quality and after-sales service. Having your parcel shipped from a nearby warehouse - preferably a domestic one can be critical for the enhancement of delivery speed. Warehouses can be edited upon individual orders in Store Orders - Imported - Orders - Action - Edit Address.   However, going through orders one by one can be time-consuming when there is a fair amount of orders to deal with every day, and this is when the 'Bulk Edit Warehouses' button comes in handy. 1. Select the orders of which you'd like to edit warehouses; 2. Select the warehouse and click 'Change'.     Please be reminded that products in our overseas warehouses can only be delivered to domestic customers, for instance, if your customer is in France, only products from warehouses in France and China can be chosen.  Thus for a Canadian customer, the US warehouse will not be optional for the product below: When you choose the wrong warehouse, the shipping method will not be available. You can click 'Check unavailable shipping methods and reasons.' to find out more details:   Please do not hesitate to write to our customer support (support@cjdropshipping.com), or consult an online agent in the chatroom if you have any questions. 

When you list products to your eBay store, product identifiers such as MPN/UPC/EAN/ePID are needed. As you know, eBay requires product identifiers in many categories. They make it easy for buyers to find your items on eBay or through external search engines. This article will talk about the meaning of these product identifiers and suggestions for obtaining the codes. 1. What are product identifiers? a. MPN-Manufacturer Part Number; b. UPC-Universal Product Code; c. EAN-European Article Number; d. ePID-eBay Product ID. 2. Suggestions for obtaining the codes.   Detailed explanations: 1. What are product identifiers? To display related products to buyers and encourage search engines to place eBay listings higher in the results, sellers are asked to add “product identifiers” to their listings.  When you list from CJ, there will be relevant information need you to fill in.   a. MPN-Manufacturer Part Number. MPNs are codes created by individual manufacturers to identify their products internally, to their customers, and to partners such as installers and service centers. There is no shared standard for how MPNs should be used. The length or format of MPNs are not fixed, and it is common for different manufacturers to use the same code. The MPN can work as a unique product identifier. A company could re-use the number for a different product, or change the number and use it for the same product. For retailers, using MPNs to identify products for sale might make them become confused.   b. UPC-Universal Product Code. UPCs stand for Universal Product Code that consists of a series of unique black bars and 12 numeric digits. These codes are used for tracking trade items in stores and help to identify a particular item and its features, e.g. the brand name, item, size, or color. UPCs are mainly used in the United States and printed on retail product packaging. The codes are primarily used for scanning trade items at the point of sale (per GS1 specifications, based on international standards).   c. EAN-European Article Number. EANs have the same purpose as UPCs – to identify a specific retail product from a specific manufacturer. The codes refer to the standard product identifier used in Europe. Both EANs and UPCs are Global Trade Item Numbers (GTINs). The main difference is that UPCs are one digit shorter than EANs. Further, UPCs are more commonly used in the US and Canada.   d. ePID-eBay Product ID. ePIDs identify products within eBay catalogs, equivalent to the Amazon ASIN. They are like product IDs, which can be used to search for particular products.   2. Suggestions for obtaining the codes. a. Applying via formal access, GSI, e.g.; b. Seeking support from eBay Seller Center; c. Trying to fill in “Does not Apply” as a temporary solution; d. You could also consult with our professional mentors who are studying the eBay platform.   Feel free to contact us with any further questions.

CJ offers an easy way to help post sourcing requests! If you are using Shopify and your products are mainly from AliExpress, you can post sourcing requests in Shopify directly and connect the sourced products with your store products for order fulfillment. It will bring great convenience if you're going to transfer from AliExpress to CJ. There are two methods. 1. Source from Shopify; a. Install CJdropshipping Chrome extension; b. Go to Products in Shopify admin and click on the product;   c. Click the "Post Sourcing Request" button. 2. Source on CJ. a. Go to Service > Sourcing and click the "Post Sourcing Request" button; b. Select the sourcing type as "Store Existing Product" and submit.   1. Source from Shopify; Go to Products in Shopify admin and click on the product;     2. Source on CJ.   Contact Us

With the growth of the daily sales, our customers can enjoy an increasing CJ level and some membership privileges. You can check the details in My CJ > Dashboard > Membership Privileges.   Here we have a detailed introduction. 1. Sales and CJ Level; 2. CJ Level and membership privileges.   1. Sales and CJ Level; CJ Level is related to the sales you have on the CJ platform. Here is the specific classification. LV1: <$500 LV2: $500~$2,000 LV3: $2,000~$100,000 LV4: $100,000~$500,000 LV5: $500,000+ The following graph is clearer and you can check your level here.   2. CJ Level and membership privileges. Membership privileges are decided by the corresponding level. You can refer to the following chart. Note: a. Daily Sourcing Limits: LV1-LV4: 5 sourcing requests available daily. LV5/VIP: unlimited sourcing requests available daily. If you want to have more sourcing limits but the level is not that high, you can purchase a sourcing plan.  b. Inventory Pre-stock refers to that we can stock certain products for you and you do not need to purchase private inventory in advance. In this event, please contact your agent to arrange for you.   VIP Only: For VIP customers, there is no limit on sourcing. Also, we have a VIP team to ensure their order processing and fulfillment.   Contact Us

As we mentioned before, you can set the default shipping method for stores or products. According to the feedbacks, some orders are imported successfully but the shipping method is not selected by default. For sellers who have dozens of orders daily, it causes redundant time spent on it. Given that, we make an update to allow you to bulk change the shipping methods.  The detailed steps are: 1. Go to Store Orders > Imported > Orders. 2. Sort orders by country and shipping warehouse. Select all orders with the same destination and shipping warehouse. Please note some products or shipping methods may not be available. 3. Change the shipping method. a. Search an available shipping method; b. Check if the shipping method is changed for selected orders.   If you have any other doubts, please contact our online support. For more knowledge about dropshipping, you can also join our Facebook group for help. Hope your dropshipping business goes well.

As a critical section of your cash flow, refund & withdrawal have always been one of the concerns of all dropshippers.  And here is how your refund and withdrawal are handled by CJ: I. Refund   There are 2 types of refund: 1. Refund from a dispute.  Note: When you open a dispute, the dispute will be handled and reviewed by our dispute team, and a refund will not be approved unless an agreement is reached upon negotiation between you and the dispute team, so please make sure that you don't forget to respond to our dispute team to facilitate the process of your refund. You can always review the process of your dispute in the Disputes. 2. Refund due to insufficient inventory. Your order will be canceled if the CJ procurement team realizes that the supplier is unable to replenish anytime soon, and a refund will be made right away without any dispute. The refund will be transferred back to your original account if payment was made via Stripe or PayPal, otherwise, your money will be deposited in your CJ wallet for your next purchase.   II. Withdrawal   The withdrawal amount will be frozen once a withdrawal request is submitted. Please be reminded that a 3% commission will be charged for your withdrawal. EUR and USD are the only 2 currencies supported by CJ wallet at the moment, thus currency conversion fee will be involved in the process of top-up and withdrawal if your account is settled in a currency other than the 2 mentioned above, while the commission rate may vary from different bank systems.  It is recommended that you can keep your credit in your CJ wallet for your next purchase or contact your bank for a USD or EUR account to avoid a currency conversion fee. CJ will process your withdrawal request within 3 working days before your money be transferred to your account, it might take up to 5 days for certain banks to process the transaction after that.   III. Refund Details by Payment Method    • CJ Wallet / Combined PaymentRefunds go to CJ Wallet, with no time limit for requesting a refund. The refund usually arrives within 1–3 days.   • PayPal CheckoutRefunds are issued to the original payment method, valid for 180 days. Refunds typically arrive within 1–3 days.   • Pay with CardRefunds are issued to the original payment method, valid indefinitely. The refund generally takes 5–10 business days, depending on the customer’s bank.   • Stripe (for the same order and card, if payment fails twice)Refunds are issued to the original payment method, valid indefinitely, and usually arrive within 5–10 business days.   • KlarnaRefunds are issued to the original payment method. Processing time is 2–14 business days.   • PayoneerRefunds are issued to the original payment method and are typically instant. Validity period is 7 days.   • Wire Transfer (T/T)Refunds are issued to CJ Wallet, with no time limit, and are instant.   • WeChat PayRefunds go to CJ Wallet, valid for 365 days, and are instant.   • iDEALRefunds are issued to the original payment method. No specific validity or time frame is provided.   • PixFor orders within 90 days, refunds are issued to the original payment method. For orders beyond 90 days, bank account information is required for the refund. Refunds are completed in 3–5 business days.   • PayssionRefunds are issued to the original payment method. Processing takes 3–5 business days, plus an additional 5 business days for completion.   • SofortRefunds are issued to the original payment method. No specific validity or time frame is provided.   Ⅳ. Special Cases   • Supplier Self-Shipped OrdersRefunds can only be issued to CJ Wallet.   • Bank Rejection of RefundIf the issuing bank rejects the refund, the amount will be refunded to CJ Wallet.   • Expired Refund ValidityRefunds beyond the allowed validity period will be refunded to CJ Wallet. Example: If a Payoneer refund request exceeds 7 days, it cannot be returned to the original payment channel and will instead go to CJ Wallet.   Please feel free to submit a ticket, write to customer support, or consult an online agent in our chatroom for any further questions.