Wholesale order means buying a product in bulk to stock in your place for retail or online sales. You can order either one item or multiple items.   Here are the general steps: 1. Find a product and click the "Product-wholesale" to view Wholesale Price; If the product doesn't have a wholesale option, you can click "Buy Sample" on the "Product-Dropshipping" page.   2. Add the product to the cart or buy now; Select the variants you want to buy and add them to your cart. Then go to the Cart. Sometimes, the Minimum order Quantity may be more than you want to buy. In this case, you can click "Sample" option to buy the products.   3. Go to the Cart-Wholesale and select the product. Then submit the order.   If your product was added in "Sample" option, please select "sample" option to submit the order. If the destination is one of the EU countries, you can select the IOSS option to declare. The declaration can be set up in My CJ > Profile > Declaration Settings.    With any uncertainties, please contact us for help.

We would like to help your business grow, and we will be responsible for each dropshipping order from CJ. Here we summarize the steps for how to open a dispute for wholesale orders (begin with 'ZF') and orders. Every order will be handled strictly under Refund, Resend and Returns Policy. Note: 1. All disputes must be opened and negotiated on CJ, rather than a third party, be it PayPal, or another party, otherwise, your account on CJ may face the risk of blocking. 2. Dispute orders will be generated with the beginning capital of SH. Main contents of the dispute procedures: 1. Open a dispute for orders in Store Orders ; 2. Open a dispute for orders in Sample Orders  / Wholesale Orders / Preorder Inventory  ; 3. Check the dispute details; 4. Close the dispute.   1. For orders in Orders Fulfillment. a. Go to Store Orders > Pending/Processing/Dispatched/Completed (You can't open a dispute for closed orders). b. After clicking the order number to enter the detailed page,  click "Open Dispute".  c. Select "Dispute Type" and "Expected Operation". If you want a refund, select Back in balance or Return to the original way. Then, upload screenshots of buyer complaints (email address is A MUST) and images of the parcel. Also, leave us a message for review. At last, "Confirm" it.   2. For orders in Sample Orders. Go to "Sample Orders" to find the issue order. Then click "View Details > Dispute" and upload details. The following steps are the same as that of orders.     3. For orders in Wholesale Orders. Go to "Wholesale Orders" to find the issue order. Then click "View Details > Dispute" and upload details. The following steps are the same as that of orders.   4. For orders in Preorder Orders. Go to "Preorder Inventory" to find the issue order. Then click "View Details > Dispute" and upload details. The following steps are the same as that of orders.   5. Check the dispute details.   You will see the process in this popup window. Resend: You can check the resend information and click "Agree" if it is correct. CJ will handle the following part. Refund: The money will be deposited in your CJ Wallet (if you choose back in balance) or returned to the original way. You can check the balance in your Wallet, and top it up for benefits if you like.     6. Close the dispute.   We also want to remind you that we will stop processing your orders once you open the dispute. So please think again before you open it. When you want to cancel or close the dispute to make the order process, you may click "Cancel".   With any uncertainties, please feel free to contact us. Additional CJ support context for How to Open/Close a Dispute on CJ? Q: What affects CJ refund timing? A: A CJ dispute should include clear order evidence so the case can be reviewed efficiently. Upload photos, videos, tracking details, delivery proof, product issue evidence, or customer complaint details depending on the case. Strong evidence helps CJ determine whether refund, resend, compensation, or non-delivery proof applies. Q: What evidence should sellers include in a CJ dispute? A: A CJ dispute should include clear order evidence so the case can be reviewed efficiently. Upload photos, videos, tracking details, delivery proof, product issue evidence, or customer complaint details depending on the case. Strong evidence helps CJ determine whether refund, resend, compensation, or non-delivery proof applies.

Many customers are confused about the function of Address Management and Consignee Management in Profile. Here we have an introduction. 1. Address Management > Add New Address > Set as Default Address; 2. Consignee Management > Add New Consignee > Set as Default Consignee. 1. Address Management > Add New Address > Set as Default Address; Address Management refers to that our customers can add shipping addresses here for the one piece dropship and wholesale orders. You do not need to manually enter the address information when submitting a bulk purchase order. Here you can add several addresses and set one of them as the default address.   Note: a. You can go to  Select the products > Sample/Wholesale to check it. b. You can edit the default address as well as choose another address that you have added in Address Management. c. Click "Manage Address" to manage all shipping addresses.   2. Consignee Management > Add New Consignee > Set as Default Consignee. Consignee Management means the consignee information in an invoice. Adding a consignee is a must, otherwise, the invoice cannot be generated. Here you can add several consignees and set one of them as the default consignee.   If you want to change or edit the consignee information, please go to Consignee Management to adjust it. Please note that there is no option to edit the consignee during the process of generating an invoice. Contact Us 

Many customers prefer to choose the US warehouse for fast shipping time. Here we have an instruction on how to list products from the US warehouse and pay for them. 1. Choose US warehouse on the homepage; 2. Select the product you prefer > Sample/Wholesale > Place an order.   Here are the specific steps:  1. Choose the US warehouse on the homepage. You will find the tending categories and can filter products by "Free Shipping" or sort by price or number of listing.   2. Select the product you prefer and go 'Sample'/ 'Wholesale' section to place an order.   Contact us if you have any questions.  Additional CJ support context for How to Buy Products from CJ US Warehouses? Q: What should sellers verify before placing or syncing CJ orders? A: Before placing or syncing orders, verify SKU inventory, warehouse location, and product availability. Private inventory, deposit inventory, and warehouse stock can affect whether an order can be fulfilled quickly from the expected warehouse. Checking inventory before payment helps avoid stockouts, fulfillment delays, or orders that need warehouse adjustment.

This tutorial is going to introduce the new features of CJdropshipping. Meanwhile, please feel free to contact our online support if you have any uncertainties when exploring the new CJ dashboard.   The new version is updated as follows: 1.  Update on My CJ 2.  New feature - "My Products" *After the new version is updated, you can no longer add products to "Wishlist", or "SKU List". Instead, your data record will be moved to "My Products";*You need to add the product to "My Products" FIRST if you want to collect the item and list it later (or list items in bulk)/connect packaging/import it to order Excel. 3.  Update on Product Connection 4.  Update on Cart 5.  Update on the Order function  1) The old menu "Import, Cart-Orders, My Orders", is integrated into the "Store Orders" menu. 2)  Purchase List, Wholesale Orders, Preorder Inventory Orders, and Deposit Inventory Orders has split to "My CJ" menu.   ——————————————————————————————————————   1. Update on My CJ   2. New feature - "My Products" ● After the new version is updated, you can no longer add products to "Wishlist", "SKU List", or "Queue". Instead, your data record will be moved to "My Products"; ● You need to add the product to "My Products" FIRST if you want to collect the item and list it later (or list items in bulk)/connect packaging/import it to order Excel.                 3. Update on Product Connection ● Old: My CJ > Connection ● Now: My CJ > Store Products                 4. Update on Cart ● "One Piece Dropship" has been changed to "Sample" When you open the Cart, you can view the products you have added according to the added source (Sample\Wholesale\Preorder Inventory), and then submit the order.                   ● The "Cart-Orders" menu has been moved to "Store Orders-Orders Picking".  After you add the orders to the Orders Picking, please go to "Orders Picking" to submit the order.               5. Update on Order function  ● The old menu "Import, Cart-Orders, My Orders", integrated into the "Store Orders" menu. ● "One Piece Drop Orders" has been changed to "Sample Orders" ● Purchase List, Wholesale Orders, Preorder Inventory Orders and Deposit Inventory Orders has splited to "My CJ" menu.   5.1 Store Orders - Imported Orders ● The menu location has been changed.   5.2 Cart-Orders ● Old:  Cart > Orders ● Now: My CJ > Store Orders > Orders Picking   5.3 Store Orders (Orders that have been generated) ● Old: My CJ > My Orders ● Now:  My CJ > Store Orders   5.4 Store Orders - Invalid Orders ● Old: My CJ > Imported > Invalid Orders ● Now：My CJ > Store Orders > Invalid Orders   5.5 Store Orders -Trash ● Old: My CJ > Orders > Import Orders > Trash ● Now: My CJ > Order > Store Order > Trash   5.6 Preorder Inventory Orders ● Old: My CJ > Purchase List > Filter Order Type 'Preorder Inventory'  ● Now: My CJ > Preorder Inventory Orders   5.7 Deposit Inventory Orders ● Old: My CJ > Purchase List > Filter Order Type 'Loan InVentory' ● Now: My CJ > Deposit Inventory Orders   5.8 One Piece Drop ship Orders (Sample Orders) The Order number starting with ZF. ● Old: MyCJ > Purchase List > Filter Order Type 'One Piece Dropship' ● Now: My CJ > Sample Orders   5.9 Wholesale Orders ● Old: My CJ > Purchase List > Filter Order Type 'Wholesale' ● Now: My CJ > Wholesale Orders  The above are all the new CJ updates about. Please feel free to contact us if you encounter any problems while exploring the new dashboard. Your feedback will be very much appreciated as we’re always dedicated to helping every dropshipper by improving our services!- Talk to us in the Chatroom - Talk to us on WhatsApp  

To provide a better user experience for dropshippers, we've launched the updated dashboard version with new features to make dropshipping on CJ more intuitive and efficient. This tutorial is going to introduce the new features of CJdropshipping. Meanwhile, please feel free to contact our online support if you have any uncertainties when exploring the new CJ dashboard.New CJ dashboard features outline1. Side navigation bar update;* The menu has been reclassified and displayed on all pages.2. Top navigation bar simplified;3. New feature - "My Products";* After the new version is updated, you can no longer add products to "Wishlist", "SKU List", or "Queue". Instead, your data record will be moved to "My Products";* You need to add the product to "My Products" FIRST if you want to collect the item and list it later (or list items in bulk)/connect packaging/import it to order Excel.4. Important update on Listing;* The old "List it Now" and "Edit Before Listing" features have been integrated;* Now You can add the product to "My Products" FIRST if you want to collect the item and list it in "My Products" later (or list items in bulk).5. Important update on Product Connection;6. Important update on Cart features;7. Important update on Order features;* The "Imported Orders", "Dropship Orders", and "Orders Fulfillment" in the old version have been integrated into the new "Store Orders";* Now you need to add store orders and submit them in "Orders Picking".8. New feature - "Browsing History";9. 3PL Fulfillment (old: Service Products).New feature breakdowns in detail1. Side navigation bar update* The menu has been reclassified and displayed on all pages. 1.1 Cart* The sub-menu under the "Cart" has been reclassified:1) Old: Cart > Purchase Cart New: Cart 2) Old: Cart > Dropship OrdersNew: Orders > Store Orders > Orders Picking   1.2 Products The sub-menu under the "Products" has been reclassified: 1) Old: Products > QUEUE, Products > SKU List, My CJ > Wishlist New: Products > My Products (Scroll down to 3. New feature - "My Products" for detailed introduction) 2) Old: Products > Connection New: Products > Store Products 3) Old: Products > Queue > Listed, Products > Video List New: Products > Listing Records 4) Old: My CJ > My Inventory New: Products > My Inventory 5) Old: Products > Service Products New: Service > 3PL Fulfillment 1.3 Orders The sub-menu under the "Products" has been reclassified: 1) Old: Orders > Imported Orders, Orders > Orders Fulfillment New: Orders > Store Orders (Scroll down to 7. Update on Order features for detailed introduction) 2) Old: MyCJ > Purchase List New: Orders > Sample Orders, Wholesale Orders, Inventory Orders 3) Old: Orders > Orders Tracking New: Orders > Fulfillment Status 1.4 Service Some features of the old "My CJ", "Products", and "Print on Demand" have been reclassified to "Service": 1) Old: My CJ > Sourcing New: Service > Sourcing 2) Old: My CJ > Custom Packing New: Service > Custom Packing 3) Old: My CJ > Customization New: Service > Customization 4) My CJ > My Photography New: Service > My Photography 5) Old: Products > Service Products New: Service > 3PL Fulfillment 6) Old: Print on Demand New: Service > Print on Demand   1.5 My CJ 1) "Profile", "Wallet", "Ticket", "Sub-account", and "Browsing History" have been added to the new "My CJ"; 2) The old "Account" had been changed to "Sub-account"; 3) Browsing History is added as a new feature. (scroll down to 8. New feature - "Browsing History" for detailed introduction). 2. Top navigation bar simplified The old top navigation bar has been moved and integrated into the new side navigation bar on the homepage. The old "Our Service" display on the home page has been moved to the "Our Service" icon under the homage banners.3. New feature - "My Products"3.1 The new "My Products" has integrated the old features including "Wishlist", "SKU List", and "Queue".1) You can click the "Add to My Products" button to add products to "My Products" while browsing the items on CJ;2) You need to add the product to "My Products" FIRST if you want to collect the item and list it later (or list items in bulk)/connect packaging/import it to order Excel;3) You can customize your product collection list in "My Products". The "All" list will keep showing all the items added, the item will not be removed from the "All" list when you add it to a new collection list;4) You can list items (in bulk), and connect packaging in "My Products".3.2 The old features "Wishlist", "SKU List", and "Queue" are removed.1) After the new version is updated, you can no longer add products to "Wishlist", "SKU List", or "Queue". Instead, your data record will be moved to "My Products";2) You need to add the product to "My Products" FIRST if you want to collect the item and list it later (or list items in bulk)/connect packaging/import it to order Excel;3) Please note that the old features "Wishlist", "SKU List", and "Queue" are going to be removed after Mar. 30th. Before that, they will still be displayed but we recommend using the new "My Products" in case of any data transfer issue.4. Update on Listing4.1 The old "List it Now" and "Edit Before Listing" features have been integrated. Now you can edit every detail in one click while listing items;4.2 You can click "Manual Listing > Custom Editing" to edit listing information for one item at a time, or you can also use "Template Listing" to set up your listing template to speed up the process;4.3 You can add the product to "My Products" FIRST if you want to collect the item and list it later (or list items in bulk).5. Update on Product Connection5.1 The old "Connection" has been changed to "Store Products > Connected". You can check the connected products here.Old: Products > ConnectionNew: Products > Store Products > Connected5.2 The old "Add Automatic Connection" button has been changed to "Unconnected".You can click "Unconnected" to check the unconnected items in your store and connect them with CJ products.6. Update on Cart features6.1 The old Cart > Purchase has been changed to "Cart";6.2 The old "One Piece Dropship" has been changed to "Sample";* In the new Cart you can check the added products by Sample\Wholesale\Preorder Inventory, and select the item to place an order.6.3 The old "Cart > Dropship Orders" has been moved to "Store Orders" and renamed as "Orders Picking".Now please go to "Order > Store Orders > Order Picking" to select and submit your orders.7. Update on Order features* The "Imported Orders", "Dropship Orders", and "Orders Fulfillment" in the old version have been integrated into the new "Store Orders";* The old "Purchase List > One Piece Dropship" has been changed to "Sample Orders";* The old "Purchase List" has been reclassified as "Sample Orders", "Wholesale Orders", and "Inventory Orders-Deposit Inventory".7.1 Changes of the old "Imported Orders":1) location:Old: My CJ > Orders > Imported Orders > Orders New: Orders > Store Orders > Imported > Orders2) the place of editing buttons changed:Old: the icons beside the order filter barsNew: the buttons between the order filter bars and the order list3) the button to submit orders changed:Old: Add to CartNew: Add to Orders Picking* Then you can click the "Order Picking" to check your submitted order.7.2 Changes of the old "Dropship Cart":* The old "Dropship Cart" has been changed to "Orders Picking".1) location:Old: My CJ > Cart > Dropship CartNew: Orders > Store Orders > Orders Picking2) the place of editing buttons changed:Old: the icons beside the order filter barsNew: the buttons between the order filter bars and the order list7.3 Change of the old "Orders Fulfillment":* The old "Orders Fulfillment" has been changed to "Store Orders".Old: My CJ > Orders > Orders FulfillmentNew: Orders > Store Orders7.4 Change of the "Invalid Orders":Old: My CJ > Orders > Imported Orders > Invalid OrdersNew: Orders > Store Orders > Imported > Invalid Orders7.5 Change of  the "Trash":Old: My CJ > Orders > Imported Orders > TrashNew: Orders > Store Orders > Trash7.6 Change of the "Preorder Inventory":* The old "Purchase List > Preorder Inventory" has been changed to "Orders > Preorder Inventory".Old: My CJ > Purchase List > Preorder InventoryNew: Orders > Inventory Orders > Preorder Inventory7.7 Change of the "Deposit Inventory": * The old "Purchase List > Deposit Inventory" has been changed to "Orders > Deposit Inventory".Old: My CJ > Purchase List > Deposit InventoryNew: Orders > Inventory Orders > Deposit Inventory7.8 Change of the old "One Piece Dropship"(order number starts with ZF):* The old "One Piece Dropship" has been changed to "Sample".Old: My CJ > Purchase List > One Piece DropshipNew: Orders > Sample Orders7.9 Change of the old "Purchase List":* The old " Purchase List > Wholesale" has been changed to "Wholesale Orders".Old: My CJ > Purchase List > WholesaleNew: Orders > Wholesale Orders8. New feature - "Browsing History":Now you can review your browsing history by your ID image > Browse History or by the new left side navigation bar > My CJ > Browsing History.9. 3PL Fulfillment (old: Service Products):9.1 The old "Service Products" has been changed to "3PL Fulfillment":You can click "Service > 3PL Fulfillment" to send your products to our warehouse to use our fulfillment service. You can check the shipping status in "3PL Fulfillment > Shipment" after shipping out the items.9.2 You can check your 3PL product inventory in "My Inventory-3PL Inventory" after they are inbound successfully in our warehouse.The above are all the new CJ dashboard features about. Please feel free to contact us if you encounter any problems while exploring the new dashboard. Your feedback will be very much appreciated as we’re always dedicated to helping every dropshipper by improving our services!- Talk to us in the Chatroom - Talk to us on WhatsApp

As CJ keeps expanding our business scale, an increasing number of partners have joined us to help customers at home and abroad grow business from scratch, some of which will participate as our suppliers. As part of the program, they import their products, aka, supplier products, on our platform at a competitive price for sale. Generally speaking, purchasing supplier products can curtail delivery time to a great extent with free shipping service. This tutorial will teach you how to purchase supplier products in overseas warehouses. Here are the general steps: Step 1. Find the product you want. Step 2. Confirm the quantity and variants before clicking Add to Cart.  Step 3. Find products in your cart and click Submit. Step 4. Choose the address and the shipping method. Then pay for them.   When you pay for the order successfully, you could check its status in Sample Orders/Wholesale Orders/Inventory Orders.    With any uncertainties, please turn to our online agent. 

What exactly CJ can offer and how to work with CJ? In this tutorial, we will take you through the whole process of CJ! We will start with two questions: 1. What CJ can offer? 2. How can we start working with CJ?   To make all things clearer, we have created a simple flowchart that covers the general steps:   1. What CJ can offer. CJ Dropshipping is a dropshipping platform in China. You could connect CJ with stores on such platforms as Shopify, WooCommerce, eBay, ShipStation, Etsy, Shoplazza, TikTok, Aliexpress, Shopee, Lazada, AllValue, Nuvemshop, and WED2C. If your store is not on the aforementioned platforms, you could also integrate with CJ via API. After that, you could use our automatic order processing system. What's more, CJ now can offer wholesale service, pre-stock your inventory, and deposit inventory to curtail processing time.     2. How can we start working with CJ? a. Create a CJ account and verify your email. b. Authorize your store on CJ.  c. Find the products you need and list them.      d. Sync your store orders to CJ and make payments.     Or you can place orders manually or via Excel sheets as well as wholesale orders. e. Get tracking information: Please go to Orders > Store Orders - Processing/Dispatched > Tracking Number. Then you can track your parcel after entering the tracking number on CJ Packet Tracking. Note: You can also place dropshipping orders in our APP.   Regarding products, you could post a sourcing request if you cannot find your desired product. a. Sending us the URL and pictures of your desired products, we will try to source and quote you a better price than that offered by your current vendor. You could click here to know more about how to post sourcing requests.  b. List the products to your store if you find the price acceptable. Moreover, without a store, you could also place EXCEL dropshipping orders.  c. Once the payment has been made, your orders will be fulfilled by CJ - the parcel can be dispatched within 1-3 days upon sufficient CJ inventory. You could always go to the Help Center to find other tutorials by entering keywords related to your dropshipping business.      Just feel free to contact us if there is any confusion.  

When an order has been successfully placed on CJ, you or your clients will need to know the logistics information. Then, how can we get the tracking numbers?  There are 3 situations of getting tracking numbers:  1. Automatically synced tracking numbers. 2. Checking tracking numbers in My CJ. 3. Exporting tracking numbers in bulk. Detailed introductions: 1. Automatically synced tracking numbers. a. If your Shopify store has been authorized on CJ, the tracking numbers can be synced to your store automatically. You can choose the Tracking URL on the authorization page, and that will be synced to your order details and shipping notifications sent by Shopify. Note: You would also need to permit CJ to manage your inventory in your Shopify store: Go to Inventory > Inventory Managed by > choose "CJdropshipping.   b. If your store is on Etsy, the tracking numbers can be synced to your store as soon as they are generated.     2. If you've placed manual orders or Excel orders,  then you have to check and upload the tracking numbers into your store manually.  Step: Go to Orders > Store Orders > dispatched, and click the order number, then you can click the button "Tracking Info" to check the logistics information.         For orders in the Sample Orders / Wholesale Orders after orders are dispatched, you will be able to check the tracking numbers by clicking the button "View Details", you will see the latest updates on the parcel.   3. If you want to download tracking numbers in bulk, you can select orders and click "Export Orders," then all the information of the orders can be downloaded for usage.   Here is an example of the exported file which includes tracking numbers.   Above are the simple instructions for getting tracking numbers. If you there are any doubts, please contact us.